In a world where everyone complains about bad service from brands.. there are some who look after their clients: I have almost every attachement for GoPro's ever made except for the WiFi backpack, which will be ordered this Friday.. So of course I also have the GoPole options as I am compiling a Kitesurfing photobook for my overseas family. Instead of explaining what happened just read the following emails: _____________________________________________________________ 30Jun12 - Details: Hi there, I have already purchased the Bobber, the Gopole Mini and Gopole Original from you. Recently I dropped the Original on the ground and one of the little ears at the top broke, now the camera is only secure with the center one and the outside one. Is it possible to purchase just the end of the Gopole Original. I haven't even used it and am afraid I may lose the camera while kitesurfing because it is not held by the 3 ears. Please advise if this is possible. I live in the Palm Beach, Queensland 4221, Australia. Tks, V 3Jul12 - Hi V, Sorry to hear the mount broke, we can certainly get you a replacement pole sent out, we will send it to this address. XX XXXXX XXXXXXXX 03Jul12 - Thank you Russell. You obviously found my records J. How much and how would you like to get paid? Thanks for the service. V 04Jul12 - Vasco, No worries, we'll cover the shipping. I also saw you purchased one of our old style bobbers and tripod mount. The new Bobber is much nicer and we would definitley rather have you using a new one, so I included one of those for you. Here is your tracking number: XXXXXXXXXXXXXXXXXX XXXXXXXXXXX XXX It may take 48 hours for the tracking to update. Thanks for the support. RUSSELL VANZILE SALES MANAGER GoPole - Mounts & Accessories For GoProŽ HERO Cameras mail@gopole.com | gopole.com ______________________________________________________________ Enough said, super cool... so go give the guy some business - he deserves it. http://www.gopole.com/catalog/products Peace up and good winds, V

Neat find V I like the clear pole idea - definitely less distracting than white pvc pipe from bunnings

I've tested them and they work well. Pros: 1- they all float with the camera attached, 2- the clear pole looks so much better on photos, 3- the Original and Mini poles have a wrist handle that adjusts to your arm. Have not found CONS to speak of, and I haven't tested the new Bobber.. not here yet. The reason why I have the Original and the Mini is that they are in fact cheap and it makes sence to include in the same shipping. Since my original purchase they created the bundle which I think it is a great buy. My 2c... Disclaimer: not associated with them in any way, just being fair.

My Seventhwave steamer had some stitching coming undone, from me being too rough with it. So when I was in Christchurch (NZ) I thought I would drop it off to the factory and get them to repair it and send it back to me. They said that they would contact me in regards to the cost and return shipping. 3 days later my wetsuit turned up at my door. no charges and they even threw in a couple of stubbie coolers as well. not bad for a wetsuit that I bought 4 years ago!

How's this for a positive thread what a refreshing change from the norm.. eheheh. Good'ya kiters, keep it going with good examples - this is how word of mouth works and we all need to know who we should trust. Peace up and Good Winds. Any Seabreezes on the horizon? Is it Summer yet?

Just found another great product from a great company...ECO logical sunscreen.... It's all natural... chemical free non nano rubs in so you can't see it...not greasy doesn't sting eyes....UVA UVB and UVC protection....30+ great water resistance.... it works so good ...even when you get out of the water your skin still feels moisturized and not salt dried...they donate 3% to the Surfrider foundation and are a very environmentally active company...it is a Californian company but their products are made in Australia...the chemical uva and uvb absorbers in most sunscreens are so bad for your skin and body..all sunscreens say to apply 20 mins before going in sun so when I jump in car to go for surf/kite I apply it then and give a light top up when I get to beach, good thing about this sunscreen doesn't matter if u don't end up in the water because you can't see it on face and it just feels like a normal moisturizer... ....anyway I highly recommend it...the Body and Baby formula are for use in the water the Face one is a daily moisturizer/sunscreen not designed for use in the water..I use the Body one on face and body ...havn't seen it in the shops yet but can buy online from a few different sites in Australia. Checkout all the info on it at http://ecologicalskin.com Can buy from www.herbalserenity.com.au

Just continuing the 'brand looking after customers' theme.... A few years ago I was in a small local hardware shop buying some rope. The assistant was looking for something to cut it (off the roll) with. I got out my 'Leatherman' tool and said, "I can cut it with this but will have to use the shears on the pliers because the knife blade is broken". He replied, "Oh, we can get that fixed for you under warranty" I told him that the blade was broken because a workmate hit it with a hammer and that I bought it 10+ years ago at a different store, in a different state. It didn't faze him, he took my details and the leatherman and a couple of weeks later called me to say it was back. They had replaced most of the 'tools' on it, even those that were just a little worn. Needless to say I gave his store more of my business after that. I even had the chance to pay back the karma a little. Some months later an older woman was in the shop and wanted to buy a multi-tool for her daughter but wanted something with a good warranty. In front of the sales guy I explained my warranty story. The woman bought the top of the line leatherman, the sales guy was stoked, and a kind deed was repaid.....

Some brand like your Leatherman, And Snap On gear have awesome lifetime warranties, Hence why you pay a premium for the product. I have personally had my leatherman fixed 5 years after I bought it, and have seen Snap On replace tools with no questions on the spot. I also had good dealing with a performance car brand last year, Bought a product from the local dealer, It wasn't really doing what I thought it would do with their advertising so I emailed (The UK company as the local dealer I got it from was useless!) them asking to buy the different spring options for the valve. I got an email back send us your address and we will send all the springs out for you. When I asked how much, they said don't worry :D Its rare to find awesome support, but when you do, You will be a repeat customer!

Had great service from skateboard express. Bought my son a longboard for his b'day, and wasn't quite right when it turned up. Rang and explained the urgency and the problem, new one on the way the next day, no charge, no question, no need to send the original back. They also sent me a free set of bearings when one failed.

This has to be the most positive thread I've read anywhere - well done peeps. I just hope ALL THE OTHER BRANDS we use are reading it as well. Guys, take a leaf out of these brands books..

Years ago when Best were just starting up and only sold kites off the web and I was just starting kiting I order a cheap prototype Nemesis 12m kite from them ($500) over the web. Two weeks later a brand new 14m Nemesis turned up. I emailed them explaining the mix up. They said "No worries" we'll send you a brand new 12m Nemesis as good faith for the price of the proto. I said "What do you want me to do with the 14? "Keep it, no charge" So there you go - 2 new kites for $500!

airrush replaced a 2 month old sector 60 v2 with a v3 . i had a wierd delamination on the deck . ok i have had to wait and i am still waiting for stock to arrive in oz but still stoked i got an upgrade . Thanks to the boys at airborne for organising it