Hi guys just wandering if anyone has had a warranty claim on a JP sup I have supplied videos pics every thing they have asked for even dealer has said it is warranty but after 41/2 months JP still haven't made a decision is this the norm cheers Rich
Ida thought your issue is with the seller/dealer. It's not up to you to go to the manufacturer. Fair trade laws etc.
The dealer Keeps saying it is up to JP and COBRA factory where most boards are made cheers
Australian consumer law. Whoever you purchased of is ultimately responsible. Retailer, wholesaler/manufacturer is between themselves. Unfortunately for the consumer that is not the way it always works in reality. Unfortunately it often involves protracted negotiations to exert your rights. Good luck hope you get it resolved.
I should add, that whilst it may go against your nature, often it's the squeaky door that gets the most oil!
I had to do a warranty claim with a new Fanatic Race board. The claim was accepted by Cobra and dealt with in two weeks. There is no reason that you should not have an answer either way.