Gorgo said...
How does the bad guy get an advantage out of this?
Here is how (from page 8 @
http://emag.mountainbikingaustralia.com.au/index.aspx?issue=issue07)
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SELLER BEwARE Iam writing this in a state of disgust after recently falling victim to a web based bike sale fraud and wish to warn anyone intending to sell a bike, or any other item for that matter, of the mistakes I made. This is not the first bike I have sold on the most famous of on-line auction sites (on-line auction site teamed with the online account owned by the auction site, I think we all know who I am referring to). In fact it is the third, however unlike the first two, this one has gone drastically wrong.
I auctioned the bike off as per normal process. The buyer was in contact quickly through the auction site and via email.
Before I knew it funds had been deposited into my online account. The buyer arranged a local courier to pick the item up and I was satisfied with funds sitting in my account.
That was back in April. Sale complete, product shipped and all was well.
Then to my dismay I received an e-mail from the online account stating that the credit card transaction was unauthorized and funds would be deducted from my account if I could not provide proof of delivery! Somewhat surprised, I contacted the freight company who at first were cooperative in sending a copy of the proof of delivery docket (POD in courier speak) and the matter was discussed openly. I proceeded to scan the documents and send them to the online account resolution centre. One document was unreadable so a follow up call to the courier was greeted with, "we do not need to provide you with anything apart from POD", end of story. One week later received a follow up e-mail from the online account stating all had been cleared. So again I thought I was in the clear--big sigh of relief. Unfortunately it was short lived! Next I received another e-mail stating that, "Due to the item being sent to a different address to that of the buyer's online account (this was arranged by the buyer), the transaction was proven to be fraudulent and all funds would be deducted from my account.
So now my bike is gone and I have to repay the funds received for the bike. Online accounts help desk people are always wonderful until something like this happens then you become scum. Both the auction site and online account have completely washed their hands of the situation. I have contacted the police and they are pursuing the matter.
I have also begun legal inquiries into action that can be taken.
So for the benefit of others who may be selling their bikes through this online auction, the mistakes I made were: I did not confirm that all the details of online account were correct and accurate, i.e. call the phone number and see who you get, check the buyer's address matches their ship to address, do not under any circumstance allow the buyer to arrange pick up via their own courier! I also strongly recommend direct deposit where possible! Because I'd had plenty of contact with the buyer via e-mail and the auction site, and because they had a confirmed online account, I assumed it was all legit.
I trusted the cover promised by the online account was foolproof but was sadly mistaken, so always read terms and conditions thoroughly.
Now I'm hoping the details provided to the police will trigger a fruitful investigation and that karma catches up with the lowlife who is now cruising round on my 08 Anthem.
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