Outsourcing

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adolf
adolf
1862 posts
1862 posts
5 Oct 2012 6:44pm
[rant start]

So I've settled into my new job. I'm a lot more challenged mentally now, which is a good thing and I'm learning heaps.

I also took a substantial pay cut to be here and I'm also starting half an hour earlier. Although, this is kind of my fault:
I initially approached them with the premise that I wanted to learn, and didn't really discuss pay, just thinking it would work itself out. I told them that I wanted to earn what I was worth, and told them what I was getting in my last job, it was all a bit hasty - as I was keen to move out of my last job. I took a holiday and then started my new job, where they handed me the deal - which was slightly less than my last pay - but the kicker was "inclusive of super". I was a bit peved, but just thought, I'll play it by ear and let's see what happens.

I'm getting a bit off track here. But I guess the point I'm getting at is this company are cheapskates. They do a lot of work for some very big clients, some of it is highly technical. It's the sort of industry that's a bit of a niche so I'd say it's not price based. Obviously, they get lots of work that isn't so highly technical, and this work they have chosen to farm off to companies in the Ukraine and Vietnam to save a few more dollars.

Many of the 30 or so people in my workplace are from all over the world, I struggle to understand my immediate boss. I don't mind this - but I find it incredible how different my workplace is now than it was 10 years ago. I just get a sense that there is very little commitment by my fellow workers towards the ideal we used to call - The Australian way of life. On the train to work I was thinking, as I was jammed in tight amongst so many non western faces and foreign smells - where is Australia going to end up.

I guess I'm starting to sound racist, but I just don't get it. Why does this company and other companies farm off this work, I think it's very short sighted? There are plenty of people in Australia now who could do this work better. Why are we always looking at the lowest common denominator - price.

With my children now entering the workforce, I don't have much confidence that Australia is going to remain the idyllic place, it once was.

Maybe I'm naive, but I think other countries should have been looking at Australia as a lead, rather than our country who seem to be looking to the third world for ideas on productivity and profit instead of investing in itself and it's own people.

[/rant end]
youngbull
youngbull
QLD
826 posts
QLD, 826 posts
5 Oct 2012 9:19pm
Just think of it this way, you have now added 1/30th or so more Australian to the company
FormulaNova
FormulaNova
WA
15101 posts
WA, 15101 posts
5 Oct 2012 8:16pm
Sadly, it is all about price now. I worked for a company that would outsource things to India on behalf of a lot of other companies.

The story going around was that they could afford to get the guys in India to do it 3 times before it became cheaper to do it locally, so that's what they chose, even though it wasn't often done right the first time.

The companies that used these services were happy to do this, unless they had to deal directly with the resources in India themselves, at which point they preferred an Australian resource.

adolf
adolf
1862 posts
1862 posts
5 Oct 2012 9:07pm
FormulaNova said...
Sadly, it is all about price now. I worked for a company that would outsource things to India on behalf of a lot of other companies.

The story going around was that they could afford to get the guys in India to do it 3 times before it became cheaper to do it locally, so that's what they chose, even though it wasn't often done right the first time.

The companies that used these services were happy to do this, unless they had to deal directly with the resources in India themselves, at which point they preferred an Australian resource.




Yep, I'm in the same industry as you FM. So what do you think we should do in the next 10 years?

Should we just accept, that third world countries will inevitably, take over our livelihoods and get out of the industry altogether;

or should we plod on, adapt, continue to skill up and move into other roles, in attempt to stay one step ahead of them?
pierrec45
pierrec45
NSW
2005 posts
NSW, 2005 posts
5 Oct 2012 11:24pm
Adolf, your topic is an observation, not a rant. Good on you.

The ever dropping value of the local working force has been known and discussed within companies (tech field and banks anyways) for at least 10 years. It's the impetus for the numerous "the changing workforce" studies I've been involved in. All nice PC wording around the fact that we get little implication and competitiveness from the newly grads. "I don't want to work like my parents", "I have a right to Facebook at work", that sort of stuff - seen it all.

The answer for many managers I know is in-sourcing (my own word), a non-written policy consisting of hiring mostly for the newly arrived, highly qualified immigrant workforce. I've seen amazing things in that field the last few years, years later I am still in awe about this.

The only reason I voice this friendly warning is that I'm mostly done working - other people give me their money now. I no longer risk losing business for saying what a lot of people think. There is absolutely great local talent in the new generation, attitude and competitiveness will have to come to the party.

'luck.
adolf
adolf
1862 posts
1862 posts
5 Oct 2012 10:16pm
pierrec45 said...
Adolf, your topic is an observation, not a rant. Good on you.

The ever dropping value of the local working force has been known and discussed within companies (tech field and banks anyways) for at least 10 years. It's the impetus for the numerous "the changing workforce" studies I've been involved in. All nice PC wording around the fact that we get little implication and competitiveness from the newly grads. "I don't want to work like my parents", "I have a right to Facebook at work", that sort of stuff - seen it all.

The answer for many managers I know is in-sourcing (my own word), a non-written policy consisting of hiring mostly for the newly arrived, highly qualified immigrant workforce. I've seen amazing things in that field the last few years, years later I am still in awe about this.

The only reason I voice this friendly warning is that I'm mostly done working - other people give me their money now. I no longer risk losing business for saying what a lot of people think. There is absolutely great local talent in the new generation, attitude and competitiveness will have to come to the party.

'luck.


I think I'm on the same page as you.

The people I'm working with are very clever and are very committed to promoting their own lives - and I've learned a lot from them.

A minority of them, will never be Australian - I wish they would just f' off.

The workplace conversations are not the same as they once were. Common banter about football, the Melbourne Cup, Julia Gillard, or who you rooted on the w/e etc mean nothing to them, which kind of makes me feel like I'm living in a foreign country. Unfortunately, smalltalk seems to be restricted to Melbourne's unusual weather.

I do find it interesting hearing a bit about their local culture though, and some of the weird things they've found while living here. Like the Hindu woman who had a cremation of her grandmother and watched it with her own family only to see the body go up in a a few seconds, instead of a slow burn which they were accustomed too was particularly amusing to me. I try my best to listen and teach them about Australia, our culture, and places they should visit.

But you are spot on. There is so much talent here in Australia now - wtf are we going overseas to get cheap work for? Plenty of very hungry intelligent people here, who are far more qualified.

I'm also glad my working life is nearing it's end - I'd love to make a difference though.
nebbian
nebbian
WA
6277 posts
WA, 6277 posts
5 Oct 2012 11:25pm
A couple of companies in my industry have started to outsource most of their work. They laid off many of their staff, and saved some money in the short term.

However now both of them are losing clients hand over fist, and are on the edge of going bankrupt.


Every month or so I get a phone call from someone saying that they have gotten a website done overseas, it's "90% complete", and "only requires a bit of tweaking"... Har har har. You won't believe how shoddy some of this work turns out to be. It's always better to start again rather than put lipstick on the pig.


You still get what you pay for...
elmo
elmo
WA
8894 posts
WA, 8894 posts
5 Oct 2012 11:33pm
Yet people whinge about local shops ripping them of because they can buy it cheaper over the interweb.

Hmmmmm, I must be a wee bit thick but I can't see the difference between outsourcing and what the pubelic is doing to local bussiness's
pierrec45
pierrec45
NSW
2005 posts
NSW, 2005 posts
6 Oct 2012 6:20am
"Intelligent hungry here". Not so sure about the hungry part. I have all sorts of smart applicants asking for the world on their first job, lots of demands, etc. I don't call that hungry. I call that uncompetitive.

Outsourcing: never said it worked all the time. It's prob. OK when well done, with penalty clauses, on large projects that you can break down into accountable chunks, and so on. I certainly wouldn't use for small things like websites. But anyhow, what we think matters little, it's here to stay, and it's stealing an incredible amount of jobs that would be local otherwise...

Technically Adolf, much of your comments are related to the immigration question in general, which Hawke and Keating said would work seemlessly. You're right: we're surrounded by people who couldn't give a rat's arse about the aussie way.

Quite a topic...
FormulaNova
FormulaNova
WA
15101 posts
WA, 15101 posts
6 Oct 2012 4:42am
adolf said...


Yep, I'm in the same industry as you FM. So what do you think we should do in the next 10 years?

Should we just accept, that third world countries will inevitably, take over our livelihoods and get out of the industry altogether;

or should we plod on, adapt, continue to skill up and move into other roles, in attempt to stay one step ahead of them?


I am not sure where to go from here.

I don't think its going to change as the size of the workforce in India, and any other country where there are outsourcing opportunities, means that the wages will never go up to a point where we are competitive locally. So, yes, I think we should accept it is going to happen.

One thing I have noticed is that they often need people here that are the contact points for these people. So generally, managers, and project managers are still needed locally, albeit a few of these roles are already outsourced overseas. So, maybe a move into these roles would be wise? The actual people that do the work are still needed here, but less and less each year.

I think I am at the point in my career where I need to make some sort of change and when I figure it out I will be happy.

It seems we have become a banana republic, although its one built on mining instead.

FormulaNova
FormulaNova
WA
15101 posts
WA, 15101 posts
6 Oct 2012 4:48am
elmo said...
Yet people whinge about local shops ripping them of because they can buy it cheaper over the interweb.

Hmmmmm, I must be a wee bit thick but I can't see the difference between outsourcing and what the pubelic is doing to local bussiness's



I agree, and I don't think either is a good idea for our economy.

On the buying overseas thing, I actually think that not paying GST for imports is a bad thing as it makes it uncompetitive for the local importers. Unfortunately I don't know how you would enforce it.

Another thing that gets me, is that apparently each country covers the cost of its postage within its country, which is why you can get something shipped from China to you house for a total cost that is cheaper than just the shipping cost for the same package from Sydney to Wollongong. In the age of ebay, I don't think this is fair. Unless you are a China

FormulaNova
FormulaNova
WA
15101 posts
WA, 15101 posts
6 Oct 2012 4:52am
adolf said...

I think I'm on the same page as you.

The people I'm working with are very clever and are very committed to promoting their own lives - and I've learned a lot from them.

A minority of them, will never be Australian - I wish they would just f' off.

The workplace conversations are not the same as they once were. Common banter about football, the Melbourne Cup, Julia Gillard, or who you rooted on the w/e etc mean nothing to them, which kind of makes me feel like I'm living in a foreign country. Unfortunately, smalltalk seems to be restricted to Melbourne's unusual weather.

<snip>


In time, the people that settle here will become 'Australian', but it has changed a bit. I guess if you have come from a country where you need to compete a lot, your attitude will be that way.

Like or not, after the third generation, their offspring will become like us and used to the Australian way of life, and get the attitude to match. Which to my mind, tells me that immigration is a very short term solution.
FormulaNova
FormulaNova
WA
15101 posts
WA, 15101 posts
6 Oct 2012 4:58am
pierrec45 said...
Adolf, your topic is an observation, not a rant. Good on you.

The ever dropping value of the local working force has been known and discussed within companies (tech field and banks anyways) for at least 10 years. It's the impetus for the numerous "the changing workforce" studies I've been involved in. All nice PC wording around the fact that we get little implication and competitiveness from the newly grads. "I don't want to work like my parents", "I have a right to Facebook at work", that sort of stuff - seen it all.

The answer for many managers I know is in-sourcing (my own word), a non-written policy consisting of hiring mostly for the newly arrived, highly qualified immigrant workforce. I've seen amazing things in that field the last few years, years later I am still in awe about this.

The only reason I voice this friendly warning is that I'm mostly done working - other people give me their money now. I no longer risk losing business for saying what a lot of people think. There is absolutely great local talent in the new generation, attitude and competitiveness will have to come to the party.

'luck.



I can understand your point of view. I have no first hand view of hiring these sorts of people, but I can see that the 'entitlement' generation might be taking hold. I wonder if its the parent's fault, or something else.

I think your policy is good, although I can't help feeling bad about hiring from an outside community, into one where it generates this type of entitled attitude.

bjw
bjw
QLD
3691 posts
bjw bjw
QLD, 3691 posts
6 Oct 2012 9:48am
Nova- you've replied enough to your own post now. My turn now

But we've protested for years for higher wages and rights. But now if someone need an IT guy, rather than hiring they can just get the IT services done from India or China. If we need a new Wetsuit or pair of shoes we can buy it from the US or OS.

The dollar has gone up and suddenly it makes us no longer competitive in pretty much anything.

And as far as ... "you get what you pay for"
Does us having significantly higher wages than China or Germany make us deliver far
better products or services?

Id probably say they are more diligent and harder workers than us on all fronts.

Rant over and out
Roar
Roar
NSW
471 posts
NSW, 471 posts
6 Oct 2012 10:10am
I work for a large international (american) telco and we are are actually going thru a phase where we are pulling the job flow back from the regional model.

In past all our Operational Resource centers that control fault tickets have been located in singapoore and hongkong.

Now all those faults aer coming back directly to our group in sydney and we now take ownership of the tickets from start to end. The bottom line is we can give a lot better service and are able to coordinate with our customers locally than the asian centers can. By doing this we are eliminating the need for Repeat call out and site visits.

Keeping the support infrastructure local, allows us to make sure when our field engineers hit the site they have all the tools and support they need to get the job done fast and move onto the next. It costs a lot more if they have to do a 2nd or 3rd visit than hiring an extra staff to stop this happening.

Outsourcing may appear cheaper on paper but porviding fast and reliable service without wastage will be far more important in the long run.

At the end of the day you get what you pay for.


FlySurfer
FlySurfer
NSW
4460 posts
NSW, 4460 posts
6 Oct 2012 11:32am
The World Is Flat | Thomas L. Friedman... read it.

Globalization, yes with a Z is here and disintegration is very unlikely.
Within a generation Australia will have more Asians than Caucasians, and within 2 Caucasians will be a minority.

The only thing that would make Australia uncompetitive, is uncompetitive imagination and management.

adolf, PM delivering PHP apps?

There's very little chance of real wage increases, unless you get in first in nascent industry and you're in high demand.
Bioinformatics, Nanotech, AI for autonomous systems (drones), Flux pinning, 3D printing (I'm looking at the Mojo)...

Web Sites? 10 years from now it's all going to be cloud based with 1/2 dozen big players (AWS @ #1), with 0 demand for bespoke development... migrating people on to the cloud is in demand now.
Large scale virtualization (yes with a Z) is in demand too, HP, IBM, Fijitsu, Amazon are building some really amazing data centers here (yes centers not centres)... massive multitenant on demand virtual processing farms with pricing by processing cycles, memory, I/O ops and storage.

In my last job all my colleagues were foreign, Chinese, Japanese and Indian. I haven't worked with Australians for quite a while. I've gotten used to no after work beers, lunch time slurping/open mouth eating, little to no creative thinking...

I don't think there's anything wrong in perceived racism, any time you have a preference for anything it's a form of racism, and humans being social mammals have a built-in desire to associate with humans of similar characteristics.

So adolf welcome to today.

And for those bitching about people buying OS... WTF do you think Australian retailers are doing?
Even your small players buy in bulk from Alibaba mark it up by 50-100% and sell it to you with GST, so they can claim theirs back... they can wake up and smell the farking coffee too.
That business model is going to be like printed books... and when 3D printers get in the act...

If it's made in Australia, I buy it in Australia... even when Australian wine is cheaper in farking Tesco's.

And don't give me no BS about high wages/currency can't compete... Spain's Inditex en.wikipedia.org/wiki/Inditex largest textile company and a lot is made in Spain.

Australia's Cochlear en.wikipedia.org/wiki/Cochlear_Limited, #1 in hearing aids.
Infact most top companies are in high wage/currency countries... JUST look at Japan... OK I know their economy has moved sideways for the past 20 years, but their still in the game with the highest costs in the world.

Bottom line: Companies with good business models do well, those without, bitch, ask for subsidies, help or want you to feel sorry for them.
pierrec45
pierrec45
NSW
2005 posts
NSW, 2005 posts
6 Oct 2012 11:39am
BTW, when you call and get support or sales from a foreign country (Egypt, India, etc.), call the Australian office and INSIST on speaking with someone in Australia, and being called back by someone in Australia. Dell comes to mind, but there are many more examples.

You are entitled to it, they'll do it and some ocker will call you back.
Every little bit counts...
FlySurfer
FlySurfer
NSW
4460 posts
NSW, 4460 posts
6 Oct 2012 11:49am
pierrec45 said...
BTW, when you call and get support or sales from a foreign country (Egypt, India, etc.), call the Australian office and INSIST on speaking with someone in Australia, and being called back by someone in Australia. Dell comes to mind, but there are many more examples.

You are entitled to it, they'll do it and some ocker will call you back.
Every little bit counts...


Given the amount we spend on education here, shouldn't we have better things to do than answer phones?
GreenGriff
GreenGriff
SA
137 posts
SA, 137 posts
6 Oct 2012 11:27am
we over here is SA are haveing a bit of a power problem seems the big player is Singapore power 40%+ of the ownership of the privatized industry . sing power is owned by their government, seems the auz government was selling out auz overseas long before any of us thought about it. so much for buy Australian made
tmurray
tmurray
WA
485 posts
WA, 485 posts
6 Oct 2012 12:49pm
So how much of a premium should we be paying for Australian staff, Australian made, Australian grown etc?

In many cases the foreign supplied product or service is less than 50%, sometimes similar quality, sometimes a bit less

If I'm a business and I can outsource some of the 'grunt' work - reception, customer service, basic (and sometimes not so basic) analysis and save 50% on wages - plus get more "employer friendly" conditions - well lets just say that that leaves quite a lot of margin to fix problems with. Even more if I manage to grab market share but undercutting my competition. Lets face it the developed world is now in direct competition with the 3rd world - and they're offering a better deal.

As for the original post who's employer is hiring "non Australians" - there must be a reason for this - given it's in Australia I doubt they're paying significantly less than for Australian staff - maybe the work ethic is better, maybe they do a better job, maybe they take less sick leave. I don't think it's up to your employer to consider how much they value the Australian way of life.
adolf
adolf
1862 posts
1862 posts
6 Oct 2012 3:50pm
FlySurfer said...
The World Is Flat | Thomas L. Friedman... read it.

Globalization, yes with a Z is here and disintegration is very unlikely.
Within a generation Australia will have more Asians than Caucasians, and within 2 Caucasians will be a minority.

The only thing that would make Australia uncompetitive, is uncompetitive imagination and management.

adolf, PM delivering PHP apps?

There's very little chance of real wage increases, unless you get in first in nascent industry and you're in high demand.
Bioinformatics, Nanotech, AI for autonomous systems (drones), Flux pinning, 3D printing (I'm looking at the Mojo)...

Web Sites? 10 years from now it's all going to be cloud based with 1/2 dozen big players (AWS @ #1), with 0 demand for bespoke development... migrating people on to the cloud is in demand now.
Large scale virtualization (yes with a Z) is in demand too, HP, IBM, Fijitsu, Amazon are building some really amazing data centers here (yes centers not centres)... massive multitenant on demand virtual processing farms with pricing by processing cycles, memory, I/O ops and storage.

In my last job all my colleagues were foreign, Chinese, Japanese and Indian. I haven't worked with Australians for quite a while. I've gotten used to no after work beers, lunch time slurping/open mouth eating, little to no creative thinking...

I don't think there's anything wrong in perceived racism, any time you have a preference for anything it's a form of racism, and humans being social mammals have a built-in desire to associate with humans of similar characteristics.

So adolf welcome to today.

And for those bitching about people buying OS... WTF do you think Australian retailers are doing?
Even your small players buy in bulk from Alibaba mark it up by 50-100% and sell it to you with GST, so they can claim theirs back... they can wake up and smell the farking coffee too.
That business model is going to be like printed books... and when 3D printers get in the act...

If it's made in Australia, I buy it in Australia... even when Australian wine is cheaper in farking Tesco's.

And don't give me no BS about high wages/currency can't compete... Spain's Inditex en.wikipedia.org/wiki/Inditex largest textile company and a lot is made in Spain.

Australia's Cochlear en.wikipedia.org/wiki/Cochlear_Limited, #1 in hearing aids.
Infact most top companies are in high wage/currency countries... JUST look at Japan... OK I know their economy has moved sideways for the past 20 years, but their still in the game with the highest costs in the world.

Bottom line: Companies with good business models do well, those without, bitch, ask for subsidies, help or want you to feel sorry for them.


nice reply.

Some of the benefits of working in this new place is that I've been exposed to most of the things you are talking about. Some of them good, some of them are not so good.

I've recently become a big fan of AWS.

However, the downside of the Australian workplace environment is the packed public transport, and the apparent lack of infrastructure to support all these new people commuting from their far off suburbs.

On a more personal level I don't have too much in common with my foreign associates. Conversations seem restrictive. Their aims and aspirations are more about getting permanent residency status. There doesn't seem to be much commitment and very little interest in being Australian.

I guess what strikes me is, that Australia continues to encourage all these foriegners into Australia, and now that they are here, businesses don't utilize them fully and are seeking even cheaper ways of getting work done by outsourcing. I'm sure when our economy goes pear shaped - which it will - there is going to be a lot of soul searching.
adolf
adolf
1862 posts
1862 posts
6 Oct 2012 4:09pm
nebbian said...
Every month or so I get a phone call from someone saying that they have gotten a website done overseas, it's "90% complete", and "only requires a bit of tweaking"... Har har har. You won't believe how shoddy some of this work turns out to be. It's always better to start again rather than put lipstick on the pig.


You still get what you pay for...


Hahahaha, the outsources don't follow best practices, and occasionally the whole project will need be started from scratch. However, the company I'm working for are committed to continue down this sad route.

I guess as long as there are problems, there will be work for me in my field, maybe outsourcing is a good thing.
kiteboy dave
kiteboy dave
QLD
6525 posts
QLD, 6525 posts
6 Oct 2012 7:50pm
Around the time I met my wife, I did 8 months making hearing aids for a swiss company in Brisbane. Repetitive work (fine soldering using eye or large magnifier) for minimum wage, great fun job though as you could talk, listen to music, prank each other, whatever so long as you hit your numbers. We had a fun team from all countries - I worked next to a very cute vietnamese chick, married since 18 with 2 kids, who was sexually frustrated and just wanted to flirt all day - one way or another I went home knowing the colour of her panties every single day.. anyway... I'm sidetracking myself but I wanted to say that multiracial teams can be fun with the right people... great short term job except I would look up at break time and I couldn't see the far wall - too much fine focussing. Decided I had to go as it wasn't worth ruining my eyes for minimum wage.

Point is this Swiss company had chosen Norway, Australia, and several other "expensive" countries for manufacture. They did it deliberately - they considered a number of factors not just minimum cost-per-unit. They valued quality product, local presence for repairs, and a whole lot of unconventional factors.

They are highly successful, one of the market leaders.

So I guess we *can* compete, and not everything will be outsourced. It's about identifying what we can do better than others, what we can offer outside of cost-per-unit and making companies realise the value of that.
Pitbull
Pitbull
WA
1267 posts
WA, 1267 posts
6 Oct 2012 5:55pm
Suppose working in a place like that, she'd hear you coming.
FormulaNova
FormulaNova
WA
15101 posts
WA, 15101 posts
6 Oct 2012 9:01pm
tmurray said...
<snip>

As for the original post who's employer is hiring "non Australians" - there must be a reason for this - given it's in Australia I doubt they're paying significantly less than for Australian staff - maybe the work ethic is better, maybe they do a better job, maybe they take less sick leave. I don't think it's up to your employer to consider how much they value the Australian way of life.


In the case of a company I have heard of, the imported workers will work for the minimum wage that they have to pay for people on these visas, as this wage is great by comparison when you are based in India, or at least the rest of your family are.

In this case, it is a significantly lower wage , and I am guessing probably 2/3 of the true wage here for the same skilled staff.

If these same staff were to migrate to Australia, they would need to earn more, just to get the same standard of living that they now have by earning income here and being able to spend it in India.
pierrec45
pierrec45
NSW
2005 posts
NSW, 2005 posts
7 Oct 2012 4:05am
FlySurfer said...
pierrec45 said...
BTW, when you call and get support or sales from a foreign country (Egypt, India, etc.), call the Australian office and INSIST on speaking with someone in Australia, and being called back by someone in Australia. Dell comes to mind, but there are many more examples.

You are entitled to it, they'll do it and some ocker will call you back.
Every little bit counts...

Given the amount we spend on education here, shouldn't we have better things to do than answer phones?

It's a sales job, there are plenty of people in Australia that can and would do these jobs. If 500 people follow my recommendation once, it's one less job gone, and one more local job.

That's exactly the problem: I hire a Java guy, and he says "I got this-that qualif", I want $25k more than what you offer. So I move on to someone who's more interested, and may be equally qualified. I put him on probation just in case. The original guy stays unemployed, complaining that there are no jobs in Australia.

I know it's not you, but I see that very often. I'll bet you know guys that try to oversell and aren't working.
adolf
adolf
1862 posts
1862 posts
7 Oct 2012 1:29am
pierrec45 said...
FlySurfer said...
pierrec45 said...
BTW, when you call and get support or sales from a foreign country (Egypt, India, etc.), call the Australian office and INSIST on speaking with someone in Australia, and being called back by someone in Australia. Dell comes to mind, but there are many more examples.

You are entitled to it, they'll do it and some ocker will call you back.
Every little bit counts...

Given the amount we spend on education here, shouldn't we have better things to do than answer phones?

It's a sales job, there are plenty of people in Australia that can and would do these jobs. If 500 people follow my recommendation once, it's one less job gone, and one more local job.

That's exactly the problem: I hire a Java guy, and he says "I got this-that qualif", I want $25k more than what you offer. So I move on to someone who's more interested, and may be equally qualified. I put him on probation just in case. The original guy stays unemployed, complaining that there are no jobs in Australia.

I know it's not you, but I see that very often. I'll bet you know guys that try to oversell and aren't working.



When I quit this job at xmas, and have gathered my thoughts about where too next and what I'd like out of my career in the next 5 - 10 years. I'd love to give you a call to discuss what my best options may be going forward.

You sound like a straight shooter.
pierrec45
pierrec45
NSW
2005 posts
NSW, 2005 posts
7 Oct 2012 4:36am
Related to this topic: I get one of those marketing call the other day. Had been yonks.

Obviously an Indian, and likely from India. "We work with your bank and we have a deal for you."

So I go: "OK, so what's my bank?"

He, puzzled: "What do you mean?"

"You said you work with my bank, so what's the name of my bank?"

He: "Sir, I can't disclose that for security reasons".

I ask again, he angers: "You know damn well what your bank is". (no joke)

Wished I had recorded.. It seems we outsource even rackets and scams...
BulldogPup
BulldogPup
6657 posts
6657 posts
7 Oct 2012 1:39am
adolf said...
pierrec45 said...
FlySurfer said...
pierrec45 said...
BTW, when you call and get support or sales from a foreign country (Egypt, India, etc.), call the Australian office and INSIST on speaking with someone in Australia, and being called back by someone in Australia. Dell comes to mind, but there are many more examples.

You are entitled to it, they'll do it and some ocker will call you back.
Every little bit counts...

Given the amount we spend on education here, shouldn't we have better things to do than answer phones?

It's a sales job, there are plenty of people in Australia that can and would do these jobs. If 500 people follow my recommendation once, it's one less job gone, and one more local job.

That's exactly the problem: I hire a Java guy, and he says "I got this-that qualif", I want $25k more than what you offer. So I move on to someone who's more interested, and may be equally qualified. I put him on probation just in case. The original guy stays unemployed, complaining that there are no jobs in Australia.

I know it's not you, but I see that very often. I'll bet you know guys that try to oversell and aren't working.



When I quit this job at xmas, and have gathered my thoughts about where too next and what I'd like out of my career in the next 5 - 10 years. I'd love to give you a call to discuss what my best options may be going forward.

You sound like a straight shooter.


gather those thoughts of the next working 5-10 years now mate - if you're pulling that pin get something cooking beforehand ..... thought of going on your own ie: your own biz?
pierrec45
pierrec45
NSW
2005 posts
NSW, 2005 posts
7 Oct 2012 4:52am
BulldogPup said...
gather those thoughts of the next working 5-10 years now mate - if you're pulling that pin get something cooking beforehand .....

Fully agreed. Even more difficult: do pretend you're committed until then. It's gonna get even more unpleasant if you come to work half-hearted.
Until then, try to get something out of this - training, learning new stuff, branching out in new projects, that sort of stuff.
FlySurfer
FlySurfer
NSW
4460 posts
NSW, 4460 posts
7 Oct 2012 11:22am
pierrec45 said...
That's exactly the problem: I hire a Java guy, and he says "I got this-that qualif", I want $25k more than what you offer. So I move on to someone who's more interested, and may be equally qualified. I put him on probation just in case. The original guy stays unemployed, complaining that there are no jobs in Australia.

I know it's not you, but I see that very often. I'll bet you know guys that try to oversell and aren't working.

If he's equally qualified, then cheaper is better, but if not you could get a second rate Java guy, and the American, Japanese or European company gets a well performing App.
Theirs is live, you are fixing bugs, then you get a contractor in to fix it and he tells you it's been completely hacked together not utilizing the framework or API properly.
Your customers think... No way, not with those amateurs.

Back to the Asians... I know a Korean guy who's come over with his family. He's been here 10months and speaks excellent English.
I asked him why he came over when Korea's doing well... He said it's too competitive, his niece leaves for school at 06:00hrs and doesn't come home until 21:00hrs.
School, after school tuition and piano lessons. He says kids compete for best grades... in Australia it's much more relaxed.

This from what I understand is the case across Asia, where kids want to have the best grade in their class.

What do we have here, what do kids want to be the best at? (honest question)

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