Anyone had success in reporting their carrier to the TIO?

I have had 2 years of fighting with Vodafone trying to get decent internet signal.

My data plan (3Gb) burns up so fast because I have to download the same file multiple times because the signal always breaks down.

Keep getting overcharges over $100 even though I check my credit daily. Ring India and receive no support, just broken promises.

Geez I hate them with a passion.

Bigwavedave said...

Anyone had success in reporting their carrier to the TIO?

I have had 2 years of fighting with Vodafone trying to get decent internet signal.

My data plan (3Gb) burns up so fast because I have to download the same file multiple times because the signal always breaks down.

Keep getting overcharges over $100 even though I check my credit daily. Ring India and receive no support, just broken promises.

Geez I hate them with a passion.

They have started rolling out a new network that uses a different frequency, and the new network has better range. Are you using a phone or something else to access this?

They have released a new modem that uses the new network, and I think if you have problems and are in a coverage area for the new network, they can send you a new modem (I think). I would guess they would give you one for free if this is the problem with your reception.

If you are using a phone, what model is it?

There seems to be someone that reads the whirlpool forums from Vodafone, and I suspect that you might be able to get them to investigate your problem personally if you post on there. They can probably investigate what is the matter and help you out.

That will do you a lot of good.

Said on the radio today that they had over 190,000 complaints last year. By my reckoning that is one every 2.75 minutes, 24 hours a day, 7 days a week.

If you reckon the TIO can sort it out in less than 3 minutes (and you think they work 24 hours, 7 day weeks) then you may be in luck. Otherwise you probably just go on hold at the back of the queue.

I have used them (TIO) a number of times and I kid you not it is like the magic password for service and solutions.

experience the joy of local helpful (scared?) phone company management calling YOU to solve your problems

mind you if we all use them they will have to outsource and we will be back to square one

Email from TIO says don't pay bill until they sort out issue.

Yay! I'm outta here in 2 weeks to live OS for a couple of years.