Way back in September I ordered a recliner, the invoice had delivery in Approx. 14 weeks. I said WTF, do you need to raise the cow.
He said it will probably come before but don't call us before 14 weeks.
14 weeks in I call up and ask when it's been delivered... it's just got in to the country, but will still take a couple weeks to get to you.
16 weeks in I call up and tell the guy I tired of waiting, and he says looks it might be a couple more weeks, but don't worry I will lend you another recliner exactly the same but in a different colour, say exactly the same... yes a display model in another colour... OK.

5 days go by, I call again... calling the bastard takes 2-5hrs bcos they're always engaged.
Me: Where's the recliner, you said it was being delivered today, my wife stayed home expecting it?
Sales: The truck broke down, we'll arrange for delivery tomorrow.

Next day my wife calls; they've delivered some green piece of crap, that looks nothing like your chair.
I come home and yup some 1/2 recliner piece of crap, I wouldn't ever sit in.

Call up again...
Me: You said you would lend me the same model. This is nothing like it.
Sales: Oh sorry I couldn't get your model, but don't worry your recliner will be delivered this week.

So now in to the 18th week, with a green piece of crap in my hall way, I'm seriously pissed off.
I'm very tempted to tell him to go **** himself if he ever calls, just bcos he needs to learn to not mess his customers around.

What would yous do?

Btw: It's not exactly a cheap recliner, in the USA it costs US$1349 (Made in USA), but over here I got him down from $3500 to $2800 (Made in Thailand).

FlySurfer said..

Btw: It's not exactly a cheap recliner, in the USA it costs US$1349 (Made in USA), but over here I got him down from $3500 to $2800 (Made in Thailand).

Wow, $2800.

I hope it comes with a free TV tray.

FlySurfer said..

waveslave said..
I hope it comes with a free TV tray.

Na, just comes with Lucky Country tax, still better value than Aus real estate.

Yep ffs who pays nearly 3K for a recliner from Thailand, more to the point who pays nearly 3K for a chair.

This one of the best examples of 1st world problems!

hargs said..

FlySurfer said..

waveslave said..
I hope it comes with a free TV tray.

Na, just comes with Lucky Country tax, still better value than Aus real estate.

Yep ffs who pays nearly 3K for a recliner from Thailand, more to the point who pays nearly 3K for a chair.

Someone who is obviously serious about reclining..

I would like to see this chair.

You could tell them that it's taken too long and you want your money back. It could speed up the delivery. Although, if you're prepared to wait 14 weeks for a chair, what's another 4 weeks?

ThinkaBowtit said..
That's if it comes. Why Thailand, don't we make decent enough recliners in Aus? Serious question.

Well apparently we don't.
My bed and mattress are made in Victoria.

dan111984 said..
I would like to see this chair.
Although, if you're prepared to wait 14 weeks for a chair, what's another 4 weeks?

http://www.jape.com.au/product-categories/la-z-boy/greyson-power-xr-plus-recliner

USA: www.homemakers.com/la-z-boy-greyson-100-leather-power-rocker-recliner-59683

Nothing special, but that's what a chair costs these days. My current lazboy is 14 years old.
Feel free to call around and ask for the price.
And the difference between 14 weeks and 18 weeks, is more than 25%.

Tell them it's taken 25% longer than it should have.

I'd cancel the order. Then when it's sitting in the shop for a while, offer half the price.

Yep, cancel the order. Consumer protection will have your back if the give you drama.

Buster fin said..
Yep, cancel the order. Consumer protection will have your back if the give you drama.

Yeah, all these techniques sound great... unless there is only a single supplier and you really want that product.

it sounds like Flysurfer's cat's recliner is just going to take its own sweet time to arrive.