That didn't sound like a warrenty issue more that there was one piece of a new system that failed. A warrenty issue would be the part not being replaced and people *****ing about it.

New systems always have growing pains. It seams that there are people that have had the problem and some that haven't. Could have just been a bad batch of parts. Worst comes to worst and you like the way the kite flys buy some u-stick valves and get rid of the 2 pump system.

I'm sure that if this happened that you could take the kite to the store you bought it from and they'd sort it out. I've only owned north kites and have never had a issue getting things fixed.

Need EM to set us straight on this. In the mean time go to the local marine store buy some 50 cent T joints that are the right size and go for gold. I realize that having to bodge together a new kite isn't ideal but you can sit and moan or do something about it.

Are all these kites coming out of the same factory in China, it seems to me we have more warranty issues than ever before, and if the kites does have issues within the first three months then what is it a warranty issue or your own issue.

Good comment threadjacker they are all the big brands and they all have issues, what happened to quality control.

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Originally posted by danza


Good comment threadjacker they are all the big brands and they all have issues, what happened to quality control.

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The public wanted to pay less for kites and the companies wanted to make more money.

Don't a couple of the companies TJ pointed out have there kites built in Ozone's Factory in China

As for the Warranty it all depends on what the companies warranty policy is. After that some times the store you bought it from will help out other times you’re on your own.

quote:

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Originally posted by cRAZY Canuk

That didn't sound like a warrenty issue more that there was one piece of a new system that failed. A warrenty issue would be the part not being replaced and people *****ing about it.

New systems always have growing pains. It seams that there are people that have had the problem and some that haven't. Could have just been a bad batch of parts. Worst comes to worst and you like the way the kite flys buy some u-stick valves and get rid of the 2 pump system.

I'm sure that if this happened that you could take the kite to the store you bought it from and they'd sort it out. I've only owned north kites and have never had a issue getting things fixed.

Need EM to set us straight on this. In the mean time go to the local marine store buy some 50 cent T joints that are the right size and go for gold. I realize that having to bodge together a new kite isn't ideal but you can sit and moan or do something about it.

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You got the point pretty much.
Have flown one of the first rhino in the country ( over 4 weeks now) and have happily smashed it all over the place and my connection valves haven't suffered whatsoever.
The Vegas has been on the market for 6 months, it has exactly the same two pump system than the Rhino and there's been no problem at all. We had few of the connection valves of the struts being returned with the Rhino. When I say "few" I really mean "few": so far exactly 4 kites out of the whole shipments of Vegas and Rhino combined! If that's what Danza wants to call a warranty issue, well...
That's what we call a very normal percentage of manufacturing mistakes, which always happen, no matter the brand, no matter the model, the year....
Plus, agree with crazy canuk, what's called a warranty issue is something that involves warranty claims that aren't been granted when they should, which is absolutely not the case as we've happily changed the "few" struts that had their valve broken (in circumstances we are not sure of any way...)
So I really don't see what's the fuss about...
4 kites out of the two models combined for an entire season, sincerely, I've heard of lot worse manufacturing default percentage!!!
So chill out guys...
All good...
Currently enjoying my new 12... And there's absolutely nothing wrong with it...

quote:

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Originally posted by cRAZY Canuk

The public wanted to pay less for kites and the companies wanted to make more money.

Don't a couple of the companies TJ pointed out have there kites built in Ozone's Factory in China

As for the Warranty it all depends on what the companies warranty policy is. After that some times the store you bought it from will help out other times you’re on your own.

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G'day Crazy

Ozone does not have a factory in China, they set up in Vietnam several years ago, they feel they have better control and easier access to their factory and beaches for testing.

I have heard that Ozone make some kites for other brands. If you have a close look at an Instinct and then some other wll known brands its easy to pick the Ozone made kites, they are exceptionally well made.

If you buy from a reputable shop, any major brand of kite you should have no problem. We always go out of our way to fix any customers kite that has warranty issues. We understand what its like to miss a session!

Cya and

Goodwinds

steve