Hi Board9898,
We had a customer yesterday who when inflating his new 10m Airush Flow FT, blew a leading edge bladder. This was the first occurence of this I have had with Airush. He was pretty pissed off as he had taken time out of his day to kite in the early afternoon.
I gave him my new 10m demo Flow FT to continue his session and took his kite to the Airush loft were they inspected it and agreed the bladder had been incorrectly installed/too short and agreed to an immediate warranty replacement. I rocked around to the Airush distributors who had a bladder waiting for me. I grabbed it and raced back to the beach and had the new bladder in the kite as he finished off his session and was packing up my demo FT. Total turn around repair time was about 2 hours.
We swapped kites and he was pretty stoked. We pumped his new bladder and checked it to 7 pounds and it was all good. Problem solved! Many thanks to Airush for prompt service and an excellent resolution to an unusual problem.
I'm sure if you contact either the shop you bought it from, or Joe from Best, you'll get some sort of resolution.
Good winds,