NSW
13 posts
I would like to share what happened to me over the weekend to give credit where credit is due.
I had a good session at Palmies on Friday which ended when my board virtually snapped in three. I don't really know what happened, but the end result was that both tips of the board were snapped at identical places about 15 cm from the tips of the board.
The board was 3 months old. Well known brand and very popular in Australia.
I took it to Steve's at Kitepower first thing Saturday morning, where to my delight, he exchanged the board with no hesitation. He even gave me a pre-production version of the '07 board!
This is the sort of customer service that people dream about.
I will go back there when I need another board later this year, and probably buy the same brand too.
Thanks Steve & Kitepower.
PS: had another session at Palmies yesterday and the new board is sweet!
NSW
47 posts
last years cabrinha i am guessing??
NT
166 posts
very good to hear, that is excellent service.
NSW
295 posts
hell no i bet it was an underground.
I know steve houners many a snapped undergound boards = the best
NSW
169 posts
Steve and the boys at Kite Power have always been really good to me, particuarly in regard to backing their product. Stuff can always go wrong or right with any brand but a retailer who backs the product makes the decision to get your gear there a no-brainer.
WA
85 posts
Whooppee doo!
Much ado about nothing methinks.....any retailer who doesn't back his product, no matter how top end or low cost brand he stocks and sells, would have gone to the wall a long time ago, especially with the proliferation of electronic info over the last few years.
Haven't found any retailers of anything (kiting gear, bikes, whatever) who doesn't back their products for quite a while now.
Anyone rejecting an obvious warranty of a board broken in 3 places would be committing retail suicide! (unless you could see the tyre or saw marks!)
It's actually great for us consumers that most, if not all, surviving retailers take their responsability to keep us happy by backing the gear we love!
Let's all go kiting and spend less time typing!
NSW
32 posts
i'll second that - always get great service at kitepower.
the other day i lost my rebel bar/lines and steve didn't have one in stock so took one out of another kite so that i could use it at the w/e, which would have meant he couldn't have sold that kite until he replaced it. (ie he put himself out to help me when he didn't have to)
cheers for that - much appreciated!!
Simon
