Firstly thanks to all who have commented in this "HIVE" forum, feedback is vital to ensure we can continue to improve and develop our product. We would however have expected Keilani first to approach HIVE directly instead of in an open forum. If Keilani was then dissatisfied with the response from HIVE then we would totally understand. We do understand Keilani's frustration and would love the opportunity to offer her a full refund on both suits. Please contact me directly to arrange this : Kat Hogg, Proprietor, HIVE swimwear 07/54492615 or
[email protected].
In defence of HIVE, we are not a big corporation trying to cash in on an emerging market bribing athletes with big sponsorship $ to wear and advertise our product. We actually only offer product as sponsorship, not money.
For me, as a simple Aussie surfer girl, there is nothing more free than surfing in a bikini (with lots of suncream on, don't like the leather bag look either!). This is my motivation to develop a good quality product that is functional and doesn't look like a grandma suit. HIVE has a quality controller who overlooks production and a handful of athletes over a wide variety of sports out there testing the garments under duress.
Without seeing Keilani's swimwear I can only speculate on what has gone wrong. I will say it is very unusual as we have sold in the vacinity of 1000 swimsuits of this style with only 3 returns to date (not bad results in a competive arena). The problem with them was that the loop had been made too big, which may also be the case with Keilani's. Unfortunately even with all our quality controls, it's still not a 100% perfect world...
I do however stand behind my product and I do understand Keilani's frustration. I can only apologise for her embarrasment and hope that she will accept my offer of a refund. Thank you. Kat Hogg - Proprietor HIVE swimwear.
of hives.
