quote:
Originally posted by Kitepower Australia
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Maybe you are a bit over sensitive and over protective?
Hi Steve,
amazed by how quick you were at replying... I wish I had had similar service when walking into your shop....
I will give you some sort of credit for the "over sensitive"... Yes, may be...
I came to enquire about lessons couple of weeks ago -having looked for getting lessons up north: there wasn't anything available plus there was no wind any way!- and I've been perfectly shocked by the way I've been welcomed in your shop.... I was spoken to like a dog and with more contempt I've ever received in my entire life. May be I know nothing about kitesurfing, but I certainly do know what customer service is supposed to be like... So, yes, did wonder if it had anything to do with my ethnicity!
I've heard about the riots last year... I believe they were down your way... Can't blame me for having had a slight doubt for a moment!
But do not worry, "mate", there's no longer any confusion: I spoke to -thank God FRIENDLY- locals and found out that it was pretty much the treatment given to everybody...
Which got me to wonder how come you sounded so friendly on this site when what I got on the spot was nothing quite like that...
But at least, the message got through: I take it that the way I got treated had nothing to do with my origins....
Any way, my journey here is reaching its end, never got to get on the water, and even though I'd most likely have had a chance to, through your school, I had such a positive feeling when meeting you that it totally put me off!
I hope other visitors will get a chance to leave Sydney with a warmer remember of the kitesurfing middle...
Thanks to all the people who were nice to me down the beaches (north and south), this experience won't affect my opinion on Aussies: great and friendly people! :-)
Still... There's may be a message to take into account here Steve...
Regards
Ben