Need to make a warranty claim on an 2012 slingshot board does anyone know who

I need to contract ? Cheers

Or you can pm me

Hey lebowski sorry to hear you had trouble but slingshot Australia has undergone a lot of changes over the last year but if you need anything feel free to contact me or pop into the Zu store in st Kilda and I'll do my best to help you out

Lebowski said...

Your best bet is to write your claim on a piece of paper, tear the the piece of paper into a billion little pieces then throw it up in the air on a windy day and hope it flys all the way to Slingshot. For all the good it will do it will take less time than waiting on a response from the Australian distributor. That has been my experience with them anyway.

Hi Lebowski

I am sorry to hear you had a bad experiance with your warranty claim, I personally handled your warranty and have all the details on hand, which I am happy to forward you personally.

Unfortunately in this case after first contact from the retail outlet (April 10) we received the required information (application & photos) to execute the warranty on 17 April once we received this your warranty was complete April 18 and and the spare part sent.

I agree with you stamp andy always did his best to help people out but I have to say after spending most of the summer in the shop selling gear the crew at slingshot aus have bent over backward to help people way more then then any other company, and I take my hat off to theses guy's for there efforts. Not just saying this because I support them but I've seen in person how hard they work .

I've never had an issue with Slingshot warranty. I've had 'P' lines & pulleys for my REV's replaced free of charge when really they're a normal wearing part. When my '04 fuel was dropping it's nipples they replaced the leading edge bladder there & then. When I left my bar & lines just lying on the beach Andy felt sorry for me & replaced it at cost price.
Col

All is good, contacted Tim from Zu Kitesurfing in St Kilda and he quickly sorted the
warranty issue out and is sending me out a replacement part, no complaints here
!