Yep,
Have to agree with Jason, North warranty has been nothing short of excellent in my experience. I haven't had any warranty claim rejected and most times, decision to replace has happened by next day and the replacement part has been sent over night, even with some things which have been well out of warranty if it was a known problem.
Credit where credit is due!
What I have found is customers who sit on problems and never mention it to the shop they bought it from, in fact this seems to be a common problem and the first place people go to vent is the Forums (both this one and others).
I'm not pointing the finger at anyone in particular, but please, if you have a problem with your kite, bar or board of any manufacturer, the first person you need to tell is the shopkeeper you bought it from. If the brand is well supported, you will walk away with a solution and remedy quickly which will give you confidence in the brand and your local shop and make everyone happy.
If you don't get a satisfactory outcome from the shop and you feel you've copped a raw deal, then go to the importer, if no joy there,
then you go to the forums. By going straight to the forums, you don't give the brand or shop the opportunity to solve your problem first and offer you the service which they should offer.
My advice is to develop a relationship with your local shopkeeper and let them serve you. That is why many of us are in this game.
Cheers,
KH
