FYI
this is off the Eclipse website and may explain the Bullet Proof Warranty.

In Australia it is set up but administered by Eclipse rather than direct with a particular repairer.

"Introducing the ECLIPSE KITES Bullet Proof Warranty!!!!

April 29th 2008

At Eclipse we believe in offering our customers only the finest products available. Amazing products require first rate after sale service. So with this in mind....

Eclipse Kiteboarding and Airtime Kite repair are proud to announce the launch of the industry’s first and ONLY standard warranty program which covers ALL kite damage accidental or otherwise for a period of 1 full year with NO QUESTIONS ASKED. Thats right now any and all kite damage is covered no matter how it happened, in fact we don't care how it happened just send in your kite and it will be repaired free of charge. No questions asked, no approvals from Eclipse or the Dealer- just send it your kite and we will fix it..problem solved.

I wonder where you have to send the kite to?

The Best policy "Fair and Reasonable" is exactly that. Any warranty claim will be treated as a claim and if there is an instance where we have experienced the problem before or else where globally, then there is a good chance that the kite wil be replaced.

This policy will eventually come with an online kite purchase registration. If your kite is registered when purchsed at the local dealer, and you travel overseas on holiday, and your kite mysteriously explodes, You can take it to a Best Kiteboarding dealer in that country and they will handle your warranty for you. When registered, your kite is on Best's global system and all reps, retailers and staff are able to access the details of that kite.....

We are here to look after you guys.

arsa said...

I wonder where you have to send the kite to?

At the moment its to Melbourne, but as more Kite repairers sign on then the network will spread.

Maniac
Quote"I'm never buying a second hand eclipse then, with that you could trash it all you want for 12 months, how do they compare price wise, I imagine that would cost a little.. Good though" end quote.

mostly between North and naish in pricing and sometimes below.

and there will be a registration system in place.

and as for trashing it every week, well who really wants to do that and then be without their kite during transit and repair. unless they have to.