G'day all,

I was wondering if anyone knows, if a board is replaced under warranty, then the same thing happens to replacement, does the warranty period start from original date of purchase for the original purchase or from the date you recieve the replacement?

Thanks for your time,

cheers,

Robbie

It's 12 months from the date you purchased it... Although if the board keeps breaking time and time again, then there's obviously a problem as the board's not working properly.

Take it up with your dealer and chances are you'll get it sorted out.

Rhys Porter said...
It's 12 months from the date you purchased it... Although if the board keeps breaking time and time again, then there's obviously a problem as the board's not working properly.

Take it up with your dealer and chances are you'll get it sorted out.

... thanks Rhys, I assumed as much! I've been dealing with the local dealer (whose been great) and finally got response from importer as 'out of warranty' and 'outside of normal use' as the answer. Hmmmmm, am I being stooged here????

cheers,

Robbie

too many pies?

If you stack your car and write it off..

Is it still under warranty?

How long have you had the board for? Your weight?? 100-120kgs+??

Lastly which type of board is it?

If I was a big fella, as I believe you are, I'd be looking at custom boards with heavier layups than usual and even heavier cores - twintip (maybe spruce or something else stiffer than pawlonia?) or sb (denser blank).

For production boards, if they were made strong enough for 120kg fellas they'd be far too heavy and stiff for we smaller folk - it would be commercial suicide. Production boards are made to work around an average set of parameters. If you're outside of that average, you'll need a board outside of it too I'd reckon, and that'll prob give you better performance as well as durability.

Obviously custom boards are easier to score than custom kites ... so hopefullyit's a board thing.

G'day all,

had a call from local dealer who had a chat to importer and they came up with a plan to fix the situation and its looking all good now. I understand that even though I fall outside of the warranty period they are willing to make a deal I can't refuse so both of us come out happy.

Cool