Hey sux getting robbed. I got robbed recently about $13,000, and a **** load of irreplaceable photos on disc, unfortunately they didn't take my sad old kite gear.
If you're doing a claim, ring everyday.
(long version)
There's no reason they can't complete a claim in a matter of days, but they F*^&k you around. and they don't contact you to tell you they are waiting for you to do something. Do it ring them, do the next thing and ring them again.
i rang my ins company 5 times on friday and kept asking..."now what" and finally got my damaged kite and lost bar from start of Feb replaced......STOKED!!!
(short version)
The squeaky wheel gets the oil.