Bukh Diesel Owners be Aware!!

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cisco
cisco
QLD
12365 posts
QLD, 12365 posts
14 Feb 2014 12:22am
I had a very interesting and informative conversation with Graham ??? at Bukh Diesel Australia today.

www.bukhdiesel.com.au/

The same people are:-

www.betadiesel.com.au/

The reason for the call was to identify the model of engine in the yacht that I am interested in.

Bukh Diesels are legendary if loved and treated well. Long story short, Bukh engines are the only ones internationally certified by NATO, Lloyds or whoever as up to scratch for life boats. Consequently that is the only engine they produce these days, the 24 hp model. Great engines but the power to weight ratio is really not suitable for 30 to 35 foot yachts.

So basically any Bukh engine other than the 24 hp is a run out model.

The one in the yacht I am looking at is old and obsolete with very limited spare parts available being mostly gaskets etc.

If you have a Bukh and you love it and have conversations with it, the advice is stock up on essential parts.
SeaDragon330
SeaDragon330
47 posts
47 posts
14 Feb 2014 3:31am
Easy enough to have some gasket material,sissors and a couple of wad punches on stand by.
Ramona
Ramona
NSW
7757 posts
NSW, 7757 posts
14 Feb 2014 9:27am
The Poms don't have trouble with parts and I think there are plenty of Australians dealing with them direct. The internet has changed everything.
keensailor
keensailor
NSW
702 posts
NSW, 702 posts
14 Feb 2014 4:12pm
might stock up on sail drive anodes
Ramona
Ramona
NSW
7757 posts
NSW, 7757 posts
14 Feb 2014 6:51pm
keensailor said..

might stock up on sail drive anodes



Buy one, make a mould. Cast your own and sell them to your friends. Zinc melts just above lead temperature.
LooseChange
LooseChange
NSW
2140 posts
NSW, 2140 posts
14 Feb 2014 7:45pm
Looking at the Bukh homepage in Denmark there are many varieties of engine listed, all are currently available with no mention anywhere of downsizing or having a fire sale. Now I don't know about you but to my way of thinking a company does not invest millions of dollars into research and development and then throw it all away to concentrate on only one model.
Sounds to me like Bukh Australia are either telling porkies or they are in financial strife.
Ramona
Ramona
NSW
7757 posts
NSW, 7757 posts
14 Feb 2014 7:55pm
LooseChange said..

Looking at the Bukh homepage in Denmark there are many varieties of engine listed, all are currently available with no mention anywhere of downsizing or having a fire sale. Now I don't know about you but to my way of thinking a company does not invest millions of dollars into research and development and then throw it all away to concentrate on only one model.
Sounds to me like Bukh Australia are either telling porkies or they are in financial strife.



Bukh Australia have always operated like that. The British agents have a better attitude.
bubble7777
bubble7777
QLD
191 posts
QLD, 191 posts
14 Feb 2014 8:50pm
The internet has changed everything

yes I wonder why you buy from Bukh AU when its a lot more sensible to just get the parts from the UK

my engine mount price shock of $550 was the most recent wakeup call that getting stuff overseas makes some sense.

Karsten
Karsten
NSW
331 posts
NSW, 331 posts
14 Feb 2014 11:49pm
Whenever time or warranty support is a factor, it may still make sense to buy locally. Freighting heavy parts back to Europe for repair/support can quickly become very expensive.

I know a Bukh owner that bought a gasket kit and spare Lift Pump from a company in Denmark called "LSM Diesel". They ship internationally, web site www.lsm-diesel.dk. Apparently he spoke to someone in English, and the person was had a lot of technical knowledge and was keen to explain and assist.


May I ask that anyone who has found a dealer/source of Bukh parts or technical support in England, to share the name of the company they dealt with? Just keen to put that in my diary for future reference.
cisco
cisco
QLD
12365 posts
QLD, 12365 posts
15 Feb 2014 2:31am
LooseChange said..

Looking at the Bukh homepage in Denmark there are many varieties of engine listed, all are currently available with no mention anywhere of downsizing or having a fire sale. Now I don't know about you but to my way of thinking a company does not invest millions of dollars into research and development and then throw it all away to concentrate on only one model.
Sounds to me like Bukh Australia are either telling porkies or they are in financial strife.


Admittedly the guy (from Bukh Aus) was a bit short with me at first but he took the info I gave him onboard and got back to me less than an hour later. That is good service. In the second conversation he did relate that the engine fitted was obsolete and more particularly the gear box and that it was probably of less a horse power than the particular yacht should have.

So the question is:- Do you throw money at obsolete technology or invest in newer technology that delivers twice the horsepower for the same weight.

I think the answer is fairly obvious but one does need to forget about "hand starting engines". Technology has filled the gap.

With wind, solar and charging controller systems available today, flat batteries are a thing of the past.

Please name me a make and model of diesel yacht engine that can be hand started on a yacht.
Ramona
Ramona
NSW
7757 posts
NSW, 7757 posts
15 Feb 2014 9:12am
My Volvo can be hand started. Decompression lever etc.

I would always gravitate to an actual marine diesel. Buhk and some Volvos. That big flywheel on the front!
LooseChange
LooseChange
NSW
2140 posts
NSW, 2140 posts
15 Feb 2014 11:52am
I think there would be physical limitations on what can and what can't be hand started. The smaller engines probably yes but then as the engine becomes physically bigger that becomes a large mass to try and get moving, so probably no.
Ramona
Ramona
NSW
7757 posts
NSW, 7757 posts
15 Feb 2014 7:08pm
Engines up to about 30 hp should not be a problem if they have large flywheels. I have never bothered trying mine, its fairly easy to turn over using the fly wheel with out bothering with the crank handle. Mate with the same motor in his motor boat has started his and commented how easy it was.

My old Gardner in the fishing boat could be hand started if you had a hand crank, I didn't. 6 cylinders, 8.5 litres. I did witness it running on one cylinder though when I bought it. One bank of the block decompressed and 3 of the fuel injectors on the remaining bank locked out. To start you would have it with both banks decompressed and the front 3 fuel levers locked out. Crank it over and when spinning fast enough flip over the front decompression lever. Once going on one, engage the fuel injectors and the rear decompression lever.
Mikemeriki
Mikemeriki
20 posts
20 posts
15 Feb 2014 4:14pm
I had an 8 hp Yanmar on an old timber H28. You could use the de-crompressor, hand crank to get the huge flywheel spinning, then drop in the compression . Usually started first go. Lovely thud thud thud sound.
MorningBird
MorningBird
NSW
2711 posts
NSW, 2711 posts
15 Feb 2014 8:26pm
My 14hp Volvo in my previous boat started on the crank easily. Decompression lever open, crank, close lever. Burst into life immediately. My 20hp Sole doesn't give me the option.
keensailor
keensailor
NSW
702 posts
NSW, 702 posts
16 Feb 2014 10:57am
have a newish Bukh 10HP, like the idea of being able to start it manually start it, and thats all we did for a short while when we first got he boat and electrics sorted out.
It is however difficult o start it by yourself without someone actuating the decompression level. I am fairly stout and nearly stuffed my shoulder turning it over.
Did start after one compression stroke though.
SumFingWong
SumFingWong
11 posts
11 posts
29 Apr 2014 10:58am
BE VERY VERY CAREFUL DEALING WITH BUKH AUSTRALIA

They are very good salesmen, however Ive found their attitude towards the customer pre sale and post sale to be very different. The proprietors are quite well known around people who have been in the industry a while - ask around.

I get all my parts from the UK, with shipping, still usually cheaper than from Bukh Aus (Al - [email protected]). Ask for a quote ex VAT

The NZ distributer is also good - Andy ([email protected])
Karsten
Karsten
NSW
331 posts
NSW, 331 posts
29 Apr 2014 2:05pm
As far as I know, the proprietors at Bukh Australia are the Townsend brothers. I often speak to them at the Sydney boat show.

But I have heard before that some people have been unhappy dealing with them - obviously not everybody.

But I just don't get it - if you're selling engines to a fairly small market of customers (like yacht owners in Australia), why would you risk alienating your customers? What is in it for your business to alienate even one customer? Holding stock can be expensive, so even if you have high prices, why not be nice and helpful and supportive of your customers. Won't it be good for your business? I don't get these guys.
DrRog
DrRog
NSW
608 posts
NSW, 608 posts
30 Apr 2014 12:03am
ASFAIC Glenn has never been anything but a gentleman to deal with from pre-sale quote to servicing. I always call him direct.
KemoSabe
KemoSabe
NSW
23 posts
NSW, 23 posts
30 Apr 2014 10:14am
You should consider yourself lucky then DrRog to have such a special relationship that most of us Bukh owners have not experienced with the Bukh boys.
Billyboy026
Billyboy026
NSW
25 posts
NSW, 25 posts
1 May 2014 12:55am
I agree with most of the negative comments about the Sydney based 'Buhk brothers'. I bought my yacht off a lovely lady who paid $8000 for a reco exchange 10hp off them, then got engine services from them for a year or two later paying whatever (I have all the receipts). I recently serviced the above engine 5 years on and noticed that the painted reco'ed engine had not had any service at all, ie all oil, fuel, anode, water pump had never been cracked open (ie paint sealed all connections and bolts etc) and all filters etc were in need of replacement/repair. My poor little Buhk. Those guys totally ripped this lady off. OHH then they replaced the wiring loom for an exorbitant amount and then when I got the boat I found some burnt wiring that was so called repaired, To be truthful, I believe they probably serviced the same engine, repainted it, then serviced?? again a few times for over 10 grand. After talking to them myself I found them terse and not very helpful.

DITCH THEM IF YOU ARE USING THEM

As to hand cranking the old girl due to old flat batteries, which were replaced. I had no problem sparking her up by myself. OK sparking is not really accurate in a diesel!! I am quite physically capable though. I don't think my wife could do it to be truthful.

I LOVE BUHK's but the Caringbah dealers are to be avoided at all $$$$$costs$$$$. I will in future use the above posts advice about NZ and British dealers.
Just my humble opinion

Cheers
mangrovefrog
mangrovefrog
VIC
80 posts
VIC, 80 posts
1 May 2014 1:15am
Crazy buggars, i cant crank my dv20, broken decompression. Best marine engine. As reliable as a lister.. just gotta know what to do with it. Anytime i wanna have my truck petrol engine hydrofoil conversion buut... bukhs gunna get me there on the smell of an oily rag.
keensailor
keensailor
NSW
702 posts
NSW, 702 posts
1 May 2014 7:23am
@Billyboy. Had exact same experience with a service from them during the first year of the motor. They did replace a small part within warranty, however there was no way they tensioned the head bolts and replaced the oil as stated.
I know because I have done both jobs since then.
You can't apply 50 lb pounds to a head bolt covered in thick red paint without marking or cracking the paint off ;). And engine oil doesn't stay black after replacing it.
Taren point.
Karsten
Karsten
NSW
331 posts
NSW, 331 posts
2 May 2014 12:56am
We hear your bad experiences and pain, but I do want to say that I have met (in person) at least two yacht owners who were satisfied with work donw by the Townsends in Taren Point (Bukh Australia). And we have Dr Rog's experience here on the forum, so its not 100% bad.

Thing is, the brothers own the dealership and they probably use helper staff to do smaller service jobs (like oil changes etc.). Just like in the car mechanics industry, you're sometimes going to be charged for parts that weren't replaced and there's going to be suspicions about whether you paid too much or for things that weren't necessary.

I once had a Volvo Penta serviced by a large engine service group (multiple branches) at the RPA yard; I paid through the nose, more than agreed beforehand, and when I got the boat back I found they had actually re-installed the coarse diesel filter with fuel flow the wrong way round. I assumed it was just one of their flunkies showing his experience.

I do not believe that the Bukh proprietors would set out to defraud a customer by deciding, for example, to not actually change the oil - as far as business income goes, the gains would be peanuts; just not worth it. I think it more likely to be oversight or poor staff.

Experience reports are fine, but may I ask nicely that we don't condemn Glenn and Graham totally, especially since they cannot defend themselves here.

And let's face it, they are probably the only Bukh specialist mechanics in Australia, and the day may come that some of our Bukh owners here may have to ask those guys for help with a tough mechanical problem that cannot be solved via email to NZ or the UK.

One would just hope that their shop could adopt a more welcoming and supportive attitude towards all their Bukh owner customers, given that their prices are generally on the high side.


And since they are also the importer of Beta marine engines to Australia - anyone here had a BETA engine installed or serviced by the brothers?
CoolRunnings
CoolRunnings
NSW
159 posts
NSW, 159 posts
2 May 2014 10:03am
I have purchased a 30 hp Beta for a Tugboat project.

During the process, I mainly dealt with Glenn who was enthusiastic and researched the power plant.
The specifications including displacement, draft, expected hull speed etc was passed on and they came back with a suitable spec engine and prop.
After cross checking with Porters and others in the game, all the information offered proved correct and the motor was bought at a very competitive price.

Have spoken to other staff there at Taren Point and they came across as being helpful enough.

I cannot speak on the servicing and installation front as I am doing all that myself.

You would hope they are running a decent outfit and as Karsten alludes to, that it could be that their contract mechanics are not doing the right thing.

Has anyone in the above posts actually made a formal complaint or approached the company on those issues as stated?
They may not even be aware that something is amiss.

C.R.
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