Seems to be a common theme particularly with boating based products. Businesses are doing so well that they are flat out fulfilling orders let alone taking new ones. Extremely irritating. The boat warehouse in Belrose is the same and I have been dealt with pretty rudely by staff at Whitworths when I asked if they have something over the phone. They ask you the product number and couldn't be bothered going down to even check whether it is on the shelf in that particular store.
I hear what you're saying Jules, but there's nothing surer to piss me off than when I'm actually in a store being served and the person serving me goes away to answer the phone in the middle of the transaction...
OK thanks for the replies. I finally talked to someone there, a young fella named Lawson who apparently is Glenn's nephew. Anyway it's all sorted although no explanation as to why the phones were not answered for a while.
