This topic may encourage some marinas to improve

Rosslyn bay wanted a kidney for a day last time I went past!

brett221 said..
Bundaberg and Rosslyn Bay are two where the lack of and poor customer service are only outweighed by their cost in my experiences.

That is a surprise as I have had very good service from both Rosslyn Bay and Bundaberg (Burnett Heads) . Rosslyn Bay even have a free courtesy car and Bundaberg was one of the cheapest up the coast. I believe Bundaberg has been taken over since we were there 18 months ago so maybe the service has dropped off.

I find both bunderberg port and Roslyn bay marinas are good with clean amenities and happy and help full staff

Coffs Harbour.

Poorest maintain marina on the east coast. I only use it if I'm caught by the weather.

Soldiers Point Marina at Port Stephens. Looks like a really well organised marina, but super expensive. I was quoted $700 a month for a mooring. That's insane.

We found Rosslyn Bay Marina to be very good in July 2017 when we brought Serenite to Sydney from Airlie. Staff were helpful, showers were clean, courtesy car was available. I found Able Point to be good too for the three months the boat was there. Certainly looked after us after cyclone Debbie went through.

Bundeenabuoy said..

kimtrang said..
Soldiers Point Marina at Port Stephens. Looks like a really well organised marina, but super expensive. I was quoted $700 a month for a mooring. That's insane.

What sort of boat do you have and what length is it?

10 metres.

Just had my outboard stolen from RMYC Pittwater. Could consider that one but probably not their fault.

Gee salty , you'd expect a prestiges turn out like the RMYC would have a reasonably tight security system ?

Hamilton Island is the easy winner. $17 to pick up crew and nearly $100 a day for a 11 m mono. And it is almost impossible to dingy in because of the airport mooring restriction. And if you do dinghy in they charge you for the tie up.

PhoenixStar said..
Hamilton Island is the easy winner. $17 to pick up crew and nearly $100 a day for a 11 m mono. And it is almost impossible to dingy in because of the airport mooring restriction. And if you do dinghy in they charge you for the tie up.

Charging to tie up a dingy is pretty tight !

Talking about bad experiences with Marina, is it normal to be charged an extra day if you leave after the " check out hour 10am" ? It is the first time I use a Marina and it just happened ... I am quite pissed off

nswsailor said..

cazou34 said..
Talking about bad experiences with Marina, is it normal to be charged an extra day if you leave after the " check out hour 10am" ? It is the first time I use a Marina and it just happened ... I am quite pissed off

Airlee Beach? I had to stay there once and they did start to hassle me about 15 minutes before their cut off time.

Marinas are like motels especially in peak times in The Whitsundays. You can usually ask for a late check out and they will give it to you if they have not got a boat due in to that birth, but you need to ask prior to check out time and not just stay as this is what pisses them off. A lot of people including myself want to come in as early as possible so we can do our shopping and have any repairs done eg. I usually book my motor in for a service. At the cost of marinas you don't want to stay any more nights than need be. The last thing you need is to be sitting outside the marina waiting for some inconsiderate person over staying their time in your birth.