I just thought I might let people know of the sort of experience I had buying a SUP in Adelaide. The shop staff including the manager knew the board was damaged despite my family pointing out marks to tail of the board. Once home, closer inspection revealed the gelcoat had been damaged in two places. Telephoned the store to request a new board which was duly provided without the slightest protest! When I returned the board the staff were very sheepish. What pisses me off is this type of attitude, the inconvenience and the ethics of trying to sell crap stock to customers. I can say that after being deliberately sold a damaged new SUP board I will never buy again or recommend the shop at the end of Anzac Highway!

Sounds like you have made some kind of conspiracy out of something innocent. They replaced with out protest? How dare they replace it without an argument??

I worked in retail for many years. It taught me one thing: The customer is not always right.

I'm just gonna take a guess here and say that you probably screwed the shop for every cent of discount you could get as well, or was it on sale??? You looked at the board at the shop it was OK, you found damage at home and the board was replaced. No need for this Today Tonight type of stuff. Probably damaged it because you didnt know how to handle it and banged it on the way home.

My best mate showed me a survey done by Toyota. The customers that got their cars the cheapest over 3 years of those new car buyer surveys were always the least happy. Some people can just not be pleased.

P.S I get that you are implying that the store knew about the damage beforehand and that is why they replaced it so easily but I fail to see how anybody would hand over so much money without looking at it properly to start with.

CMC said...

Sounds like you have made some kind of conspiracy out of something innocent. They replaced with out protest? How dare they replace it without an argument??

I worked in retail for many years. It taught me one thing: The customer is not always right.

I'm just gonna take a guess here and say that you probably screwed the shop for every cent of discount you could get as well, or was it on sale??? You looked at the board at the shop it was OK, you found damage at home and the board was replaced. No need for this Today Tonight type of stuff. Probably damaged it because you didnt know how to handle it and banged it on the way home.

My best mate showed me a survey done by Toyota. The customers that got their cars the cheapest over 3 years of those new car buyer surveys were always the least happy. Some people can just not be pleased.

P.S I get that you are implying that the store knew about the damage beforehand and that is why they replaced it so easily but I fail to see how anybody would hand over so much money without looking at it properly to start with.

making alot of assumptions without being there. I agree the wording by the OP could have been better, but I would wait for a response before pulling the trigger on them.

I'm not commenting on any shop, I am commenting on the process involved.

If the board is damaged, the board is damaged!

You either offer a discount and the client leaves knowing he paid less and accepts the damaged as it is or sell him a new board. Often someone is happy to have a board with a few chips or shop soiled for less $$$

If someone questions the damage and takes the board and has buyers remorse later, so shall you sow, so shall ye reap.

Remember one person tells 5 people who tell 5 people who eventually post on Seabreeze PMSL.

Phill.

FrancNess said...

I just thought I might let people know of the sort of experience I had buying a SUP in Adelaide. The shop staff including the manager knew the board was damaged despite my family pointing out marks to tail of the board. Once home, closer inspection revealed the gelcoat had been damaged in two places. Telephoned the store to request a new board which was duly provided without the slightest protest! When I returned the board the staff were very sheepish. What pisses me off is this type of attitude, the inconvenience and the ethics of trying to sell crap stock to customers. I can say that after being deliberately sold a damaged new SUP board I will never buy again or recommend the shop at the end of Anzac Highway!

Ok - I don't know the whole story about the original purchase and alleged damage to the board but WOW IMO you are way outta line shi#ting on that shop - especially after they replaced the board for you. If I owned that shop and I read your post I would be contacting you to bring the board back and giving you your money back and suggesting that in future you shop somewhere else.

From what I can make out from this post is:

1. FrancNess purchased a board which he knew may have been damaged and took it home despite warnings from his family.
2. FrancNess took a close look at the damage when he/she got home and decided he/she didn't want it.
3. FrankNess was told on the phone that the board would be duly replaced with a new board without the slightest protest.

If FrankNess got a new replacement board, I think he needs to be seeking psychiatric help rather than complaining on this forum about some shop in Adelaide.

billboard said...

OG SUP said...



Remember one person tells 5 people who tell 5 people who eventually post on Seabreeze PMSL.

Phill.

Oh great so now 15 people are gunna know

26+

petemc said...

Hey FrancNess, no-one else said it so I will......Welcome to the Breeze

Pete

That's the funniest thing I've ever seen you post petemc.

Well hes right you'll never hear from him again after you pit bulls have had ago

petemc said...

Hey FrancNess, no-one else said it so I will......Welcome to the Breeze

Pete

CMC said...

billboard said...

FrancNess said...

I just thought I might let people know of the sort of experience I had buying a SUP in Adelaide. The shop staff including the manager knew the board was damaged despite my family pointing out marks to tail of the board. Once home, closer inspection revealed the gelcoat had been damaged in two places. Telephoned the store to request a new board which was duly provided without the slightest protest! When I returned the board the staff were very sheepish. What pisses me off is this type of attitude, the inconvenience and the ethics of trying to sell crap stock to customers. I can say that after being deliberately sold a damaged new SUP board I will never buy again or recommend the shop at the end of Anzac Highway!

Ok - I don't know the whole story about the original purchase and alleged damage to the board but WOW IMO you are way outta line shi#ting on that shop - especially after they replaced the board for you. If I owned that shop and I read your post I would be contacting you to bring the board back and giving you your money back and suggesting that in future you shop somewhere else.

Someone call the Bulletin, I am agreeing with Bill.......

Nooooooo - please dont agree with me - now I am gunna start thinking you are sweet and kind and friendly (as described by a lovely young lady I met in a surfshop recently)