Today I was informed that a product I had purchased will be replaced. It was outside the no warranty period and had had a fair bit of use. The manufactures were really reasonable - they have even let me change the initial product I had purchased for something newer.

Just proves that there still are some good guys out there. High five. In all fairness I probably would have shamed them if they had not been reasonable But alas its only fair that I salute the good deeds of human nature that passed my way today. Joy.

Cobra said..
how much did the doll cost

I manufacture them so its people like you who subsidise them for me. Thanks

manufacturer warranty is pretty much null and void these days with the changes to Australian Consumer Law. If a product is deemed to have a "Major Fault" (very grey area this one) and the product hasn't provided "Equitable Value" (even grayer) a manufacturer is bound by the ACCC to exchange. Some companies, those that the ACCC is closely watching will generally err on the side of caution and be quite generous, and in many cases overly generous so as to avoid litigation...

So watch out SDR when I snap my Hot Log

^^^^
Can't imagine Telstra doing that!!

Good point SB - when the new product arrives I will let the world know