sending gps back to locosys

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ratz
ratz
WA
481 posts
WA, 481 posts
31 Jul 2013 9:35pm
hi all my gps recently crapped itself.
it seems to work but no display on screen.
need to send it back.
has anyone had to send one back and what method was used.
ie post,courier, carrier pigeon.advice keenly sought cheers ratz
Alewi62
Alewi62
QLD
158 posts
QLD, 158 posts
1 Aug 2013 8:05am
I have sent one back on a warranty issue - it wouldn't recognize the card.
I think I went on the site and contacted them through their on line "contact".
I sent it via Aus post normal international parcel. If they ask you what it is - say an aerial and it has no batteries in it.
ploppy
ploppy
QLD
167 posts
QLD, 167 posts
1 Aug 2013 8:31am
As Anne said you need to contact them via the web first, you can't
just post it to them.
ratz
ratz
WA
481 posts
WA, 481 posts
1 Aug 2013 8:29am
ok cheers thanks for that.
drift
drift
VIC
737 posts
VIC, 737 posts
1 Aug 2013 11:00am
Same as above.
I logged it with locosys via the website.
I actually got to speak with a tech who gave me a job number.
I then sent it via Aus Post/ International with a tracking number, and of course it didn't have a battery in it!
Windxtasy
Windxtasy
WA
4019 posts
WA, 4019 posts
1 Aug 2013 1:24pm
as above. Contact locosys via their website, they will give you a job number then you can return it by post. Locosys will get back to you with a diagnosis and repair cost. If it is totally unrepairable they will give you a good deal on a new one.
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