actiomax said..
Ive got a customer at the moment who had a f@ckef roof that he put an insurance claim in for that was knocked back because the roof is so old & stuffed . I think he stuffed it up putting skylight in ,it's a metal roof & he's dented the sheets.He admitted that right from the start so I never took any photos of it before I did any work
he now claims I've wreaked it putting guttering on but refuses to tell me his insurance company who has photos of the damage so I've replaced half of a roof just to try & get paid , the company I subby for tried to mediate & that was there solution I did that & now I've got to take him to court because he still won't pay .
I get abusing phone calls at 1,2,3,4 o'clock in the morning .
And I've got to take that & be polite so he's got no excuses for not paying me.
I suppose in the hope I will give up but there is no way I'm backing down this bloke is a total c@nt
Its now the principle of the matter .
Wow! I guess it shows that there are people out there that don't believe in being honest and will rip anyone off to further themselves along. I don't get it myself. I believe in being fair, not screwing people down whenever I can.
Sometimes it doesn't work in my favor either.
I had a concrete truck turn up an hour, a whole hour, before the scheduled time, and then he starts to tell me that he will charge me waiting time because I told him he has to wait as I haven't finished the formwork. I had to call the office, and they agreed that they would not charge any waiting time and if he tried to, they would pay it.
His truck had problems and the engine died and he spent 30 minutes trying to get it started. He lifted his cab up and opened the doors and damaged the cladding on the side of the house, quite obviously from the door of his truck.
It still bugs me that I didn't make him pay for it. I let it slide because the house is not particularly pretty, but I think I should have held him accountable, only because he was trying to stick me with waiting time when he was an hour early.
I guess you have to live with yourself, so for me I guess I feel better not having to argue with an idiot about these things. It must annoy you if you deal with customers trying to rip you off often, but I hope it at least makes you feel better that not all of them are like that.