SailPlan said..
In my opinion, there's no choice between the two... Go QBE! Here's why:
- I insured my boat with Youi when I had it at Airlie Beach. The premium for comprehensive insurance was $891 per year.
- I sailed it back to Sydney, and advised Youi of the change of mooring location. The premium jumped to $1,804. Apparently, Sydney harbour is classed as a 'high risk' area, whilst Whitsundays is not. Go figure...
- I allowed the Youi policy to lapse, and have recently insured with QBE. The premium is $602 per year - a significant difference!
In both cases, I chose to have a higher excess (ie $1,000) to reduce the premium amount. The insured value is the same. Also, QBE offer more inclusions - personal effects, etc. No survey was required.
I'd say Youi are OK if your boat is located in northern QLD - most insurers won't even consider insuring there. Otherwise, I'd give them a miss...
I was with QBE. I have just had to go back once more to the Financial Services Ombudsman. After taking several months to do basically nothing, they finally agreed to pay for all the damage to the boat after I took them to the FSO. To complete the claim within the FSO's required response time, we agreed that other ongoing costs would be negotiated later.
They then sent me a form for some of the claim, which stated that it was a full and final payment. Obviously I was not going to agree to that because it was agreed that we would come to a full and final figure later. So I contacted QBE to be told that the person who had to deal with it was on holidays....odd for such a large firm. When he got back we got into contact and he agreed to finalise the matter. That was weeks ago. Since then neither polite phone calls or polite emails have been answered.
To repeatedly ignore emails is bizarre behaviour from a large and supposedly professional company. I have now had to re-open the complaint with the FSO.
I've only ever had three insurance claims in my life, not one of them with QBE. They have been a complete and utter nightmare to deal with and appallingly unethical and unprofessional. Good luck if you want to make a claim with them!