Mark _australia said..

Greenroom said..

Mark _australia said...
I wanna know if it was a Severne extension and if so what is the rope threading order when I use it upside down.

That's the second post you have said EXTENSION.
It was a mast base!

Is their a diference? I am only knew to this sport, I came ovr from kitting

Ha ha, there's more chance of KOTP getting caught hooked into another kite then you ever having been any closer to a kite than accidentally walking past my car at the shops

Does anyone supporting the retailer here in their responses at the expense of the customer know a great deal about customer service?

GazMan said...
Does anyone supporting the retailer here in their responses at the expense of the customer know a great deal about customer service?

Actually, I do own a shop and we would never treat a customer so rudely. Especially in an embarrassing situation where we had accidentally left one of our personal belongings next to items for sale. If a customer picked it up WE would apologise profusely for our error and direct the customer to the sale items.

To walk up behind the customer reach around and take the item out of the customer's hand and gently place it back without a word is what a primary school teacher might do.

Sure, as shop owners we make judgements about people, there's the beggars, job seekers, time-wasters, shoplifters, the internet shoppers. We have found that you don't generally have to worry about old people doing any of those things (except maybe beggong). We have had young people in the store inspecting products and photographing barcodes so they can leave and buy online, others just pick up stuff and walk out. Hence my tongue in cheek remark about being old and having lots of money. Why wouldn't a shop owner want my money?

But this got me thinking, perhaps the shop owner thought I was making mental notes about the components of the extension/mast base so I could go and buy online. I was looking at it very closely because it's been 30 years since I bought one. I was also interested those rubber covers because my toes now have arthritis and banging against the mast base is extremely painful. I had just seen that they can be bought separately when the shop owner plucked it out of my hands.

I had been seriously thinking about the island trip but seeing an owner of rental equipment so precious about a piece of his equipment being handled in-store got me thinking the trip would be no fun at all if my only choice was to use his equipment on the water.

I don't know man. You seem pretty uptight. Maybe a tropical holiday is exactly what you need.
Then you could find out the the bloke in question is a pretty nice guy and i'm sure that this is all a misunderstanding blown out of proportion because you decided to name and shame him on a public forum.
Maybe sitting down under a palm tree drinking a cold beer after a 4 hour sail on a tropical lagoon might bring you two closer together and you then realise the windsurfing community is a close knit and friendly bunch with the same thing in common.
Then instead of making enemies you have life long friends to hang out with and share the stoke.
Peace

Agrid said..

GazMan said...
Does anyone supporting the retailer here in their responses at the expense of the customer know a great deal about customer service?

Actually, I do own a shop and we would never treat a customer so rudely. Especially in an embarrassing situation where we had accidentally left one of our personal belongings next to items for sale. If a customer picked it up WE would apologise profusely for our error and direct the customer to the sale items.

To walk up behind the customer reach around and take the item out of the customer's hand and gently place it back without a word is what a primary school teacher might do.

Sure, as shop owners we make judgements about people, there's the beggars, job seekers, time-wasters, shoplifters, the internet shoppers. We have found that you don't generally have to worry about old people doing any of those things (except maybe beggong). We have had young people in the store inspecting products and photographing barcodes so they can leave and buy online, others just pick up stuff and walk out. Hence my tongue in cheek remark about being old and having lots of money. Why wouldn't a shop owner want my money?

But this got me thinking, perhaps the shop owner thought I was making mental notes about the components of the extension/mast base so I could go and buy online. I was looking at it very closely because it's been 30 years since I bought one. I was also interested those rubber covers because my toes now have arthritis and banging against the mast base is extremely painful. I had just seen that they can be bought separately when the shop owner plucked it out of my hands.

I had been seriously thinking about the island trip but seeing an owner of rental equipment so precious about a piece of his equipment being handled in-store got me thinking the trip would be no fun at all if my only choice was to use his equipment on the water.

I'm really not understand your reaction. Perhaps the shop owner was having a bad day, maybe his dog got run over who knows, but you are ruling out ever using his shop again and not going on a holiday because he snatched something out of his hand. He may have acted like a primary school teacher, but your reaction is something I would expect of a petulant toddler. Did you yell at him that you're not going to be his best friend any more and he can't come to your party? I'd suggest listening to some of the peeps in this thread that have been sailing in WA for years and that are regular customers at his shop. He is a very polite and amiable person as well as professional. So maybe it was a misunderstanding or a miscommunication or maybe you just rubbed him up the wrong way, like you have done to everyone in this thread. Irrespectively, I would put on your big boy pants and get over it. Blacklisting his shop because he snatched something out of your hand is beyond puerile.

I went to a swap-meet once.

After I had arranged all the items for sale on my display table,

I unfolded my camp chair and settled in, coffee in hand.

The first customer who came by said to me:

"How much is the table and chair, mate?"

We need to let Scoob loose on interrogating Cardinal Pell.

The more you post, the more you should stay away from that shop. Can people stop advising him to kiss and make up. Kitings where its at, give it a go, you'll love it, friendly shops and a great group of smart friendly cooperative helpful community of kiters.

At best you are a troll (Agrid) abusing the forum, intelligence of participants and the veil of anonymity.

Faulty Towers (Episode One, Second Season) Communication Problems, I'm sure you are in it.

Agrid said..

I was also interested those rubber covers because my toes now have arthritis and banging against the mast base is extremely painful.

You will find a "toe jam" (the rubber cover) is very helpful in protecting your toes.

I can't stand poor customer service and Australia is bad for it. Go to another shop who appreciates your business. If it had been me i'd have said something to the bloke there and then, instead of coming on here. It's not trip advisor mate.

R1DER said...

Greenroom said...

Mark _australia said...
I wanna know if it was a Severne extension and if so what is the rope threading order when I use it upside down.

That's the second post you have said EXTENSION.
It was a mast base!

I think someone's a bit over tired or hungry.

I just need to eat an animal

Right now in this thread,

the smart operator would take advantage of his faux pas.

The snatching thing was just a small blunder in manners.

An invitation by the owner to bury the hatchet by way of promising a discount on the next purchase,

would be the clever way to exit this mess.

Dispense with the egos and give the relationship a second chance.

goofy said..

And a really smart operator would not engage with trolls.

.... And a really, really smart operator would utilize social media for all it's worth.

Aloofness is not very friendly.

does the actions of the salesman just add character to the business?? Its a different experience from say a high street shop. All the windsurf shops are run by 'special' people. Never been to one with high street shop sales mentality and all the better for it. Last time i visited the shop in discussion we discussed the merits of board brands based on colour schemes. Performance and suitability not mentioned. Its very true as whilst I love the way my RRD 82 surfs, it really pees me off that its black and white when same board in other sizes are oranges, reds and blues. Its that insight that makes windsurfing salesman special.