Forums > Windsurfing   Western Australia

Naval Base freight depot

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Created by Stretchy 5 months ago, 9 Jul 2018
Stretchy
WA, 392 posts
9 Jul 2018 7:39PM
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Can anyone help me the specific name/address of E-go's Naval Base freight depot?
I have a board in transit (somewhere) which was destined for Kewdale, but when I rang the Depot they told me their contract had been cancelled. E-Go won't give me a specific delivery address, but did say "Naval Base". I need to know so I can check latest status and hopefully avoid a 4hr return trip from home near Bunbury.

Theres a LOT more I would like to say about this situation, but best I refrain....

Mark _australia
WA, 18520 posts
9 Jul 2018 7:54PM
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Select to expand quote


Their quote system shows


JFM FREIGHT


Address Line 2
43 HOPE VALLEY ROAD


Pickup Suburb *
NAVAL BASE, 6165

Mark _australia
WA, 18520 posts
9 Jul 2018 7:54PM
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^^^^ Haha looks like cut n pasting a quote makes SB think I'm quoting WTF!!????

RichardG
WA, 1991 posts
9 Jul 2018 7:55PM
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Select to expand quote
Stretchy said..
Can anyone help me the specific name/address of E-go's Naval Base freight depot?
I have a board in transit (somewhere) which was destined for Kewdale, but when I rang the Depot they told me their contract had been cancelled. E-Go won't give me a specific delivery address, but did say "Naval Base". I need to know so I can check latest status and hopefully avoid a 4hr return trip from home near Bunbury.

Theres a LOT more I would like to say about this situation, but best I refrain....


Hi Stretch, I have a login account and the Naval Base depot 6165 is stated in drop down menu when seeking a quote(s) as:
JFM FREIGHT
43 HOPE VALLEY ROAD
NAVAL BASE, 6165
However, suggest you make further enquiries with them direct to confirm. I guess the Falcon 89 is in transit !

Good luck.

RichardG
WA, 1991 posts
9 Jul 2018 7:56PM
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Looks like two of us have confirmed it...

Stretchy
WA, 392 posts
9 Jul 2018 8:06PM
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Thanks Mark and Richard, that is the only name I could find but they weren't answering my call. Will try again tomorrow (whilst in Perth).
Yep the 89, my first "new" board in nearly 20yrs so I'm pretty nervous about it's safe delivery.

Stretchy
WA, 392 posts
9 Jul 2018 8:27PM
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Something decidedly dodgey about this. Streetview shows that address just with an empty yard, no signage. Yellow pages indicates this address is an earthmoving contractor. I'm guessing that E-Go didn't really sort out their logistics before cancelling the Kewdale contact and that's why they're being evasive.
only contact number for JFM is in SA
Defo getting a sinking feeling.

RichardG
WA, 1991 posts
9 Jul 2018 8:53PM
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Do all of these things:

1.message e-go and ask them direct by email...as per website

I note Hunter Express refers to the following on their website:

www.hunterexpress.com.au/about-us/locations

Contact 2.

LEE'S TRANSPORT
43 HOPE VALLEY RD
NAVAL BASE 6165 WA

Maybe look them up, email them and call them....... www.leestransport.com.au/contact-us/

3. AND JFM at: JFM Freight Management Australian Operations Office:Email: operations@jfmfreight.com.auCall us: +61 488 998 081

and be relentless...

Stretchy
WA, 392 posts
9 Jul 2018 9:14PM
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Thanks Richard, yes will do all. Have already done 1 and getting evasive replies (will persist though). 2 is a new lead - thanks. 3 Is located in Adelaide but they might know something.
relentless - hell yeah!!

Stretchy
WA, 392 posts
10 Jul 2018 8:06AM
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And the winner is Lee's Transport!
They're checking for my package now.
It was interesting, when I asked the guy if they are the new depot, there was a long pause then I think he made his mind up to tell me and said "yeh" its us. Weird behaviour, I guess arrangements are not fully in place, but it is rather unfair to the customer. Open and transparent communication always wins in my book!
Thanks again for your help RichardG

RichardG
WA, 1991 posts
10 Jul 2018 4:50PM
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Stretchy said..
And the winner is Lee's Transport!
They're checking for my package now.
It was interesting, when I asked the guy if they are the new depot, there was a long pause then I think he made his mind up to tell me and said "yeh" its us. Weird behaviour, I guess arrangements are not fully in place, but it is rather unfair to the customer. Open and transparent communication always wins in my book!
Thanks again for your help RichardG

Stretch your welcome. Cheers Rich

Swindy
WA, 225 posts
10 Jul 2018 7:02PM
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That's on my way home from work Rob, be happy to pick it up for you if you cant get there. Hope they find it!!!

Mark _australia
WA, 18520 posts
10 Jul 2018 9:00PM
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and when u find it, still abuse the hell out of e-go and Hunter

its crap service.

Stretchy
WA, 392 posts
10 Jul 2018 9:03PM
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Thanks Rog and Busso Steve also. While the freight experience has been disappointing (I don't mean Lee's, they have been very friendly and helpful), the helpfulness of fellow windsurfers has been really uplifting. Sounds a bit corny I know, but it's 100% true. What a great sport
You all rock

ratz
WA, 326 posts
10 Jul 2018 9:22PM
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not all of us rob.
I was going to give them a call and offer them a carton to
run it over with a forklift.... that's the ratz version of the handicap system

Stretchy
WA, 392 posts
10 Jul 2018 9:45PM
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Ha ha Mr Ratman
Howse the foot ya clumsy git!

BSN101
WA, 1421 posts
11 Jul 2018 8:14AM
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I was gonna get it delivered to busso.
No need to waste it Ratz!

ratz
WA, 326 posts
11 Jul 2018 11:02AM
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though for the handicap to be really effective I would need to sabotage those bloody carbon arts
rob pushes to serious speeds.
foot is getting better
stitches out on Friday....

Stretchy
WA, 392 posts
11 Jul 2018 7:43PM
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Perfect timing for a sail this weekend Rat. Time for booties maybe?
BTW, I'm doing a perfectly good job of destroying my Carbon Art all on my own

Stretchy
WA, 392 posts
12 Jul 2018 4:41PM
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Yeehaah, board has arrived at Lee's, who have been excellent to deal with.
E-Go on the other hand have been terrible, honest communication would have cost them nothing, I cannot pile enough bile on them.
Will be sending them the nastiest possible message in due course....
Thanks to Swindy for pickup

Swindy
WA, 225 posts
13 Jul 2018 3:39PM
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Stretchys board arrived safe and well with no freight damage. It looks good in my van.


Mark _australia
WA, 18520 posts
13 Jul 2018 4:02PM
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I can see why he was stressed, that's a lovely looking board......and if it is the first in 20yrs......

ratz
WA, 326 posts
13 Jul 2018 6:53PM
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hmm no tire prints and no fork holes
I think the buggers took my carton and didn't deliver the agreed upon handicaps to robs board.
cant trust anybody these days.
going to have to go back to undoing his vent plug when he is not looking.

Mark _australia
WA, 18520 posts
13 Jul 2018 7:06PM
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Shame

Fork holes $200 ea ........

AUS1111
WA, 3143 posts
13 Jul 2018 7:38PM
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Swindy said..
Stretchys board arrived safe and well with no freight damage. It looks good in my van.



Oooh - that is very very very nice....

You'll have some fun with that!

BSN101
WA, 1421 posts
13 Jul 2018 10:21PM
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humpf... looks slow! and heavy. Sell it Swindy!

RichardG
WA, 1991 posts
13 Jul 2018 10:25PM
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BSN101 said..
humpf... looks slow! and heavy. Sell it Swindy!


Red boards are faster in straight lines and also around corners. There is a guy in Busso who wants to buy it I think.

Stretchy
WA, 392 posts
13 Jul 2018 11:06PM
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Thanks Rog. Can't wait to pick it up

Stretchy
WA, 392 posts
13 Jul 2018 11:16PM
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Yep 20yrs Mark. Last new was a JP 98l FSW. Paid $1400 from Reg with the proceeds from my Econovan being rearended in Waneroo on the way back from Lancelin. Nothing over $600 since, but not complaining, I'm lucky to have a family to keep my wallet slim, plus my CA52 has been a terrific board

Stretchy
WA, 392 posts
25 Jul 2018 7:48PM
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The saga is over now. Thanks to Swindy, Fangy and Slugger for helping out.
First sail with my board at Australind today, it goes well (39kt peak) very happy with it
piccy today before the wind picked up


.....and E-Go have received further communication that their communications leave a LOT to be desired. I expect that will achieve absolutely nothing, but you have to try...

BSN101
WA, 1421 posts
25 Jul 2018 7:53PM
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Select to expand quote
Stretchy said..
The saga is over now. Thanks to Swindy, Fangy and Slugger for helping out.
First sail with my board at Australind today, it goes well (39kt peak) very happy with it
piccy today before the wind picked up


.....and E-Go have received further communication that their communications leave a LOT to be desired. I expect that will achieve absolutely nothing, but you have to try...


A Porsche should have wheels mate



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"Naval Base freight depot" started by Stretchy