A message from telstra

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lungs
lungs
QLD
492 posts
QLD, 492 posts
10 Feb 2012 8:00pm
Today we received 4 calls from telstra on our landline???????
Caller id came up private number.
Pick up call and a message voice says this is a call from Telstra for my wife(phone is in her name) this is not a direct marketing call. Please push #1.
When I got them I just hung up on them. My wife pushed #1 and was told her year of birth (which was correct) and was told to input her birthdate. She too hung up before entering it. On another call she entered #2 instead of #1 and the voice said thank you and the call ended.
We rang telstra and spoke to one of their reps in India, who said no not us, the last time we called you was late last year.
They were also not interested in finding out who the calls were from.(maybe one of em is moonlighting by trying to steal peoples id)

Anyone had any of these calls lately
Stuthepirate
Stuthepirate
SA
3591 posts
SA, 3591 posts
10 Feb 2012 8:31pm
Sorry i can't read indian

Oh wait.
GalahOnTheBay
GalahOnTheBay
NSW
4188 posts
NSW, 4188 posts
10 Feb 2012 9:21pm
Sounds very strange - I would not tell them anything as they my be phishing.

If it is Telstra, and you are their customer then they call call you all they want until you tell them

https://www.donotcall.gov.au/faqs.cfm

12. What exemptions apply under the Do Not Call Register legislation?

The following calls or faxes can still be made or sent under the Do Not Call Register legislation:

Where individuals have agreed or requested to receive calls or faxes. This is express consent and only lasts for 3 months unless specified for a different period. Consent can be terminated at any time.
Where individuals have an established business relationship with an organisation and consent can be reasonably inferred from that relationship. For example, it would be reasonable for an individual to expect a call from the bank they have a current account with or their electricity supplier. This is inferred consent and it can be terminated at any time.
Public interest calls or faxes including calls or faxes from
charities or charitable institutions
educational institutions
religious organisations
government bodies
registered political parties
independent members of parliament
political candidates.
lotofwind
lotofwind
NSW
6451 posts
NSW, 6451 posts
10 Feb 2012 9:38pm
Im sorry, your post can not be connected, please check your post and try again.
Smithy
Smithy
VIC
859 posts
VIC, 859 posts
10 Feb 2012 9:50pm
Have had a couple of calls from Telstra which were probably genuine but basically the caller would call our home landline and ask for me by name as the account holder, they would then ask me to confirm my full name and date of birth.

When I would refuse because I had no proof of who they were, they would respond with, but we are Telstra and we need to be sure of who we are talking to. I would respond by saying you have called me on a landline who else would I be? They just didn't get it and would say it was for my own security to which I would exactly. I asked one girl if she would give her details to an unknown caller, she started to say no but changed at the last moment to yes if it was Telstra. I hung up...

Maybe they thought I was robbing the place....

Poida
Poida
WA
1922 posts
WA, 1922 posts
10 Feb 2012 6:58pm
haha
i had the same thing but from bankwest. they wanted to id me by asking me my date of birth and password. i said they would have to id themselves first, which they could not, goodbye.
kyteryder
kyteryder
NSW
692 posts
NSW, 692 posts
10 Feb 2012 10:04pm
lungs said...

Today we received 4 calls from telstra on our landline???????
Caller id came up private number.
Pick up call and a message voice says this is a call from Telstra for my wife(phone is in her name) this is not a direct marketing call. Please push #1.
When I got them I just hung up on them. My wife pushed #1 and was told her year of birth (which was correct) and was told to input her birthdate. She too hung up before entering it. On another call she entered #2 instead of #1 and the voice said thank you and the call ended.
We rang telstra and spoke to one of their reps in India, who said no not us, the last time we called you was late last year.
They were also not interested in finding out who the calls were from.(maybe one of em is moonlighting by trying to steal peoples id)

Anyone had any of these calls lately

Yep. If you dont follow the prompts, they ring back the next day, then the next day. If you follow all the prompts, then you work out your bill hasnt been paid. If u leave it too long, phone gets cut off. Learnt the hard way.



newguy
newguy
654 posts
654 posts
10 Feb 2012 7:07pm
Slightly off topic but anyone ever have a bit of fun with telemarketers and use those '25 ways to annoy telemarketers' etc and stuff? I find it puts you in a good mood after they hang up first. See how they like it! My favourite is putting on an indian accent, asking why alot then making them go off on a tangent explaining everything in detail. Usually by then they get it and hang up. Next time I'm gonna aim higher and do some of those even more stupid outlandish things people suggest on the net
lungs
lungs
QLD
492 posts
QLD, 492 posts
10 Feb 2012 9:51pm
kyteryder said...

lungs said...

Today we received 4 calls from telstra on our landline???????
Caller id came up private number.
Pick up call and a message voice says this is a call from Telstra for my wife(phone is in her name) this is not a direct marketing call. Please push #1.
When I got them I just hung up on them. My wife pushed #1 and was told her year of birth (which was correct) and was told to input her birthdate. She too hung up before entering it. On another call she entered #2 instead of #1 and the voice said thank you and the call ended.
We rang telstra and spoke to one of their reps in India, who said no not us, the last time we called you was late last year.
They were also not interested in finding out who the calls were from.(maybe one of em is moonlighting by trying to steal peoples id)

Anyone had any of these calls lately

Yep. If you dont follow the prompts, they ring back the next day, then the next day. If you follow all the prompts, then you work out your bill hasnt been paid. If u leave it too long, phone gets cut off. Learnt the hard way.





thanks kyteryder, just checked our bills and yep, missing the last 2, not received.
phoned the indians again and they told us that they had been sent. When we asked where to, they gave us the right street but wrong no. a no which does not exist in our street. They had no idea how the street number changed, since we have been here over 10 years and every other bill has the correct address.
one consolation is that they have waved the late payment fees.

However they still say its not them ringing us, that if it was them they would leave a message for whomever to call them back. strange, maybe the right hand don't know what the left hand is doing.

SomeOtherGuy
SomeOtherGuy
NSW
807 posts
NSW, 807 posts
10 Feb 2012 11:15pm
^^^^

Telstra has been changing its billing systems over the last few years, trying to get them into the new millenium (never mind decade) and struggling. Your number could have gotten confused in amongst all that.

I get the same issue with my Foxtel payments (through Telstra). I never pay the fricken things. Eventually I get a phone call from Telstra who ask me my date of birth. I refuse to tell them saying I don't know who they are. They're getting quite used to that. They usually end up by giving me a number to call. Check the bill, pay up and they stop calling.
GalahOnTheBay
GalahOnTheBay
NSW
4188 posts
NSW, 4188 posts
10 Feb 2012 11:31pm
Smithy said...

Have had a couple of calls from Telstra which were probably genuine but basically the caller would call our home landline and ask for me by name as the account holder, they would then ask me to confirm my full name and date of birth.

When I would refuse because I had no proof of who they were, they would respond with, but we are Telstra and we need to be sure of who we are talking to. I would respond by saying you have called me on a landline who else would I be? They just didn't get it and would say it was for my own security to which I would exactly. I asked one girl if she would give her details to an unknown caller, she started to say no but changed at the last moment to yes if it was Telstra. I hung up...

Maybe they thought I was robbing the place....


Bahahaha - GOLD!

I like your style Smithy
kiteboy dave
kiteboy dave
QLD
6525 posts
QLD, 6525 posts
10 Feb 2012 10:56pm
Everyone I know with a landline spends the whole time whinging about the calls from indians they receive.

If you need to be on call for work, or can only connect to the internet via non-naked ADSL, or you have certain types of alarm system, then sure you need a landline.

For anyone else if you put the extra 20-30 bucks a month onto your mobile plan, you should be able to make all the calls you'd ever want. So why run a landline?
highnoon
highnoon
VIC
602 posts
VIC, 602 posts
11 Feb 2012 12:08am
A landline is a way for a company to prove it really exists, Is actually based somewhere, and not some fly by wire with just a mobile and no address whom you will never hear from or be able to contact again once you and your money have been sucessfully parted
kiteboy dave said...

Everyone I know with a landline spends the whole time whinging about the calls from indians they receive.

If you need to be on call for work, or can only connect to the internet via non-naked ADSL, or you have certain types of alarm system, then sure you need a landline.

For anyone else if you put the extra 20-30 bucks a month onto your mobile plan, you should be able to make all the calls you'd ever want. So why run a landline?



cisco
cisco
QLD
12365 posts
QLD, 12365 posts
10 Feb 2012 11:46pm
kiteboy dave said...
So why run a landline?


Because I have a hope (probably vain) that one day I will get connected to the NBN.

gibberjoe
gibberjoe
SA
956 posts
SA, 956 posts
11 Feb 2012 6:42am
a landline gives you privacy.mobiles are just for traking people and collecting info

for govt departments! like Cisco i live in hope of NBN being connected thru landline

oneday.......................................
nebbian
nebbian
WA
6277 posts
WA, 6277 posts
11 Feb 2012 7:43am
I had it happen to me one day where they wanted me to prove who I was by telling them my date of birth. No, I said. Eventually we worked out how to do it -- the rep would tell me the day of my birth, while I would tell him the month. This way we both knew that we were speaking to the correct person.

I can't remember what it was about, but I do seem to remember that it was something pretty small like an overdue bill.
GreenPat
GreenPat
QLD
4105 posts
QLD, 4105 posts
11 Feb 2012 10:59am
I had paypal ring me the other day to confirm a large transaction. From a foreign number with a foreign accent. I asked them to prove who they were before I confirmed who I was, so they read out enough of my credit card number to identify it...

That was enough to convince me.
stamp
stamp
QLD
2798 posts
QLD, 2798 posts
11 Feb 2012 3:31pm
newguy said...

Slightly off topic but anyone ever have a bit of fun with telemarketers and use those '25 ways to annoy telemarketers' etc and stuff? I find it puts you in a good mood after they hang up first. See how they like it! My favourite is putting on an indian accent, asking why alot then making them go off on a tangent explaining everything in detail. Usually by then they get it and hang up. Next time I'm gonna aim higher and do some of those even more stupid outlandish things people suggest on the net


ask: "so, what are you wearing?" in a breathy voice. works every time for a quick hangup.

kiteboy dave
kiteboy dave
QLD
6525 posts
QLD, 6525 posts
11 Feb 2012 6:50pm
cisco said...

kiteboy dave said...
So why run a landline?


Because I have a hope (probably vain) that one day I will get connected to the NBN.




NBN is fibre-optic cable to your house, different type of cable, landline won't help it's copper, the flashy light don't go so well thru copper.
choco
choco
SA
4186 posts
SA, 4186 posts
11 Feb 2012 7:31pm
hmmm maybe there's still hope for pigeon's making a comeback
the gibbo
the gibbo
WA
776 posts
WA, 776 posts
11 Feb 2012 5:19pm
all these calls get the same pleasant response from me "can you please just hold the line i will only be a minute" walk away, some of them hang on for ages
GalahOnTheBay
GalahOnTheBay
NSW
4188 posts
NSW, 4188 posts
11 Feb 2012 10:42pm
Why does anyone these days have a landline still anyway?
dinsdale
dinsdale
WA
1227 posts
WA, 1227 posts
13 Feb 2012 8:08pm
newguy said...
Slightly off topic but anyone ever have a bit of fun with telemarketers ...

I love the Indian ones. Being absolutely as polite as humanly possible I allow them to complete their spiel, then I say, very politely, "I'm terribly sorry, but I really couldn't contemplate doing business with somebody from a country which can't play cricket." Usually ends with a minute's silence before they hang up.




lungs
lungs
QLD
492 posts
QLD, 492 posts
14 Feb 2012 12:29pm
After sorting it out on Friday night(we thought), still more calls on Saturday asking for the same info. So we rang them again, this time got through to the Phillipines and sorted it out(we thought - they also asked if we could pay part of the bills by credit card immediately - no efin way we said). Didn't get any calls on Sunday or Monday. They started again this morning. i waited til the postie came and guess what! no bill from them.
A bit pissed off now I rang them again and got through to India. Told the poor guy on the other end that I was pissed off and want to speak to someone in Australia who I can understand and who can understand me and I am definitely not wasting my efin time talking to you or someone in the Phillipines(in a very angry voice)
He put me through to Australia/Australian who I could understand and hopefully we will have a couple of bills by the end of the week.(without having our phone cut off)

Still couldn't tell me how or why the address change happened. But did say the recorded message calls were from telstra credit. So we had some indians saying not us, some saying yes its us, and Australia saying yes its us.

Anyone use any of the other carriers for their land line phone and internet and are you happy with them.
TurtleHunter
TurtleHunter
WA
1675 posts
WA, 1675 posts
14 Feb 2012 1:15pm
I use westnet and their service has always been above what you would expect.
Lambroast
Lambroast
WA
177 posts
WA, 177 posts
14 Feb 2012 1:39pm
I was with Iinet for 4 yrs without any sort of problem at all.
Went to telstra when I started working away purely for cheap calls between myself and home.

Getting mobile connected :) great ! no probs at all.
Home landline.... What a pack of r*&^%ds... 6 months and about 25 calls to them before they finally got it right...

And after getting it right still not getting free calls I expected.
F*&K telstra. As soon as my 2yrs are up I'm gone.

rant over..

'roast

TurtleHunter said...

I use westnet and their service has always been above what you would expect.


dusta
dusta
WA
2940 posts
WA, 2940 posts
14 Feb 2012 4:05pm
the gibbo said...

all these calls get the same pleasant response from me "can you please just hold the line i will only be a minute" walk away, some of them hang on for ages


we had one ring up at work asking how much we spend a month on our phone bills . Told them we spend around $30K a month and asked if he could hold on . This guy was about to blow his load and said no problems sir i will wait .

Went off and attended to some clients, made some calls, had a dump and came back 40 minutes later . HE WAS STILL THERE , so i said sorry we actually use voip and he instantly got very aggressive lol and hung up .
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