Stopped into a fast food store today for a burger (1pm), it took 14 minutes to even get served, mind you lots of staff around 3 cleaning in the kitchen, 3 dealing with the drive through, 2 serving, 1 making the burgers, 1 cleaning up the dining room and the manager doing the fries. With 10 or more staff why do customers wait (I believe an excessive time just to be served?)
The looks on some of the young staff peoples faces looks like their goldfish had just died or their chickens were sick!!! .....
Is it just me or are we starting to accept poor customer service as normal... if this is normal, and we accept it as normal the young kids coming into the workforce are in for a hell of a shock when they get a real job in the real world. (I wouldn't hire any of the people I saw today)

My wife just thinks I'm getting grumpy in my old age

The service matches the quality of the food served.
Would you trust a teenager to cook a gourmet meal?
It's all relative.

I like it when they ask "Are you right??"

My response is "Usually. What are we discussing??"

getfunky said...

Like.. wot-everrr!

Come to Perf, on a good day you get bad service.

Down south, even worse

was ordering from a similar place drive through... and i said, can i have X... she says "yes", then i say explicitly can i have it in a meal... she said, "sure..." and i said i want it in a meal not by it self, and she said "no problem"... i drive to pay and pick it up, and they hand me out just "X" without the meal... and they say, "oh, she charged you for "X" only, not the meal"... WTF?!!

i reckon, good customer service in general (across any industry or any type of retail) is a rare species where i live...

especially if the company in question already has your money... then they'll f... you over and leave you to rot... (that's my experience so far).

in terms of quality of service and quality of goods you buy, we are all doomed...

I reckon you get what you deserve if you eat at fast food places.

Legion said...

I reckon you get what you deserve if you eat at fast food places.

are you saying if someone orders a fresh salad sandwich on a wholemeal bread, from Subway, they deserve bad customer service because Subway (just using it as an example here), is also a fast food place.?

following similar logic, anyone buying from shops that sell cheap goods, should also receive bad service...

flying with a cheap airline... again, should one expect bad service... (both from the flight staff and the pilot)

in conclusion, if you get paid less, does that mean you should be rude and do a sh1t job... tell you what, even many security guards in shopping centers are not really paid much... what happens if you get attacked, and the "low paid" security guard walks by...

i.e. how do you draw a line where you should start expecting good customer service?

there is a fast food joint in melb - called Don Don... a tiny small Japanese take away... cheap... they always smile when you take order, and you get served the food before you finish putting the wallet in your pocket (fresh/warm)... every single time.... no exceptions...

^^^ it's all to do with the attitude... it's what differentiates loosers from non-loosers... no offence to anyone, but if you have good attitude towards life, that will reflect in your work/career/life

I hear what you're saying but that is not the case. Chinese students at food courts, young Aussies working in cafes, sandwich bars etc etc. You can get good quality food at reasonable prices with friendly, helpful service.

They're obviously making money because the businesses are still there several years later on. The people are making a living because I see them driving a late model car into the car park. The rents in the CBD must be astronomical.

The cute chicks at the cafe always have a smile and I hear about their weekends clubbing or plans for a trip OS. They're doing whatever anybody else is doing. They're not totally impoverished or bitter or grumpy.

So how can one business sector keep on doing it without too much major stress, while another business makes mega-profits peddling an inferior product with bad service?

Oop! I think I just answered my own question.

;-) is this have a winge week!!!!

colinwill78 said...

I find the rudest and most out of touch people are aged between 50-65. They're worse than mums with prams!

Dont get me started.

colinwill78 said...

I find the rudest and most out of touch people are aged between 50-65. They're worse than mums with prams!

Probably because they get fed up with listening to your whinny, me me mine lar lar sh1t

business is cranking here. guess why?? good service.


and i enjoy what i do.

OceanBlue64 said...

There is always the other side of the coin. I work in a customer service industry - warranty repairs on brown goods for quite a few major brands and it is often very hard to be 'nice' to customers whan all you get is abuse and customers arrogant demands.
Lets face it - if you want good service, treat the people who serve you with a little respect. We are just trying to do our job.


In saying that, some customer service staff are just hopeless.

theres a lot of people who are sick of dud gear they buy as well though. when i buy something these days, i almost expect to bring it back for a replacement its happened so often now.

OceanBlue64 said...

You get what you pay for. You want a $2 burger - don't expect full table service.

I'm not complaining on the food (its what I expected and paid for) it was the poor service that annoyed me along with the lack of motivation of the staff, which costs NOTHING!!!.
I waited patiently 14 minutes (timed on the order picking screen) to get served.
If people think this level of service is "normal" we are ALL in for a downhill slide.
Why can some stores get it so right and others go so WRONG in the same food chain?

doggie said...

Gizmo said...

OceanBlue64 said...

You get what you pay for. You want a $2 burger - don't expect full table service.

I'm not complaining on the food (its what I expected and paid for) it was the poor service that annoyed me along with the lack of motivation of the staff, which costs NOTHING!!!.
I waited patiently 14 minutes (timed on the order picking screen) to get served.
If people think this level of service is "normal" we are ALL in for a downhill slide.
Why can some stores get it so right and others go so WRONG in the same food chain?

How bad is it when you, as well as them can see how long its taking and you can see that they dont really care. I waited at another burger chain after placing my order and the same thing happened but 5 people got served infront of me.
When I went to the manager he said he would fix it then I waited another 10 mins and he ****ed it up as well Im a laid back kinda bloke but that got fired up.

I do agree that there is shocking service from some of these outlets. It really comes down to poor management. I have walked out of a few of these type of outlets without buying anything just due to poor service.