Sup,
A few weeks back I ordered a computer from dell online.
I got an estimated delivery date for the monday just gone, which was fine, and I appreciate that it could blow out a bit.
A few days before the delivery (last friday), I get a call confirming a date, which will now be the day after the estimated one (tuesday). That was all fine.
The next working day I receive another call, again to confirm my delivery, except now for the day after the previously confirmed date (meant to be today). Obviously they (dell/delivery company/i dont care who) don't keep very good records about this stuff.
I tell them that it is already confirmed for the day before the 'new' date, so they say ok that is fine, it will still be Tuesday.
Get a call back Monday afternoon, they can no longer deliver Tuesday, and now they don't know when they can do it. DOH!
Tuesday arvo comes around and I get a call saying Wednesday between 9 and 1pm it would be delivery.
Happy with that in the end.
So here I was foolishly waiting around at home. Nothing ever shows up. I call up the 'logistics' people to find out what happened. First person promises a call back, never hear from her. Call back an hour later, and I discover that the order is no longer coming today . But they can do tomorrow between 9 and 1.

**** me, not only have I sat on my arse all morning waiting, I will have to do the same tomorrow morning too.
What's even worse is that I will now be missing two good mornings of surfing.
And if I hadn't called up wondering why it wasn't here, I would have been waiting around all afternoon for perhaps a late delivery. They could at least have let me know it wasn't going to come today.

It's lucky I'm a uni student and not a full time worker, it would be even worse then.

So end of the story, I won't be buying from Dell again and if you value your time and don't wanna be screwed around, I would suggest not buying from them either.

Even if it isn't Dells fault directly, they chose who they ship with and deliver with, and the service the delivery company provides is obviously not up to scratch.

Rant over, off for a surf, bloody wind better not be in[}:)]

Dell & Acer. The two worst hardware manufacturers out.
Dell change products too regularly and don't support superseded products. Buy a new laptop today and then in 6 months when the new model comes out, parts for the one you bought dry up.
Acer have had a long history of very ordinary hardware. Would not touch them with a barge pole.
20 years in IT as a background

westozwind said...

Dell change products too regularly and don't support superseded products. Buy a new laptop today and then in 6 months when the new model comes out, parts for the one you bought dry up.

WHOA... 6 months! By then it is 3 months out of date and time for a new one

Mark _australia said...

Typical sh!t from big companies that promise the world, knowing that 90% of Oz lives in big cities.

If you are in WA or the bush suddenly their guarantees evaporate.

I have the same with Telstra sending me a phone and they guarantee next day delivery even after I tell them it will take 5 days plus.

thats why fifo started...cause the smart ones dont want to live there

westozwind said...

Dell & Acer. The two worst hardware manufacturers out.
Dell change products too regularly and don't support superseded products. Buy a new laptop today and then in 6 months when the new model comes out, parts for the one you bought dry up.
Acer have had a long history of very ordinary hardware. Would not touch them with a barge pole.
20 years in IT as a background

I've never had a problem with Acer - we have three of their laptops (mine I am typing on now, my daughters and one I got my Mother). Not a hiccup from any of them.

Would not touch a Dell though...

I also have +20yrs in IT. At one point our Exec PC fleet were Acer's - no issues.

I've had a few Dells, no problems really. Also worked at two very large institutions that use Dell for all there computers, usual problems but no worse than anything else.

But I have heard some Dell horror stories from people 2

Not an Acer fan, but use a Dell (precision) lappy for work, very happy with it, and an Asus for home - the Asus is over 5yo & still goes like a new one.

Dawn Patrol said...

divaldo said...

should have got a mac

Haha perhaps, my Laptop is a mac.

I find for uni work I just prefer the way windows works.
I prefer the mac for just cruising around the internet, and posting on here while I take a dump

Ha ha , yr a sick puppy

Yep, BIG difference between ASUS & Acer. I too have been using ASUS for years and highly recommend them.
As for the gold alliance thingy, well, you get what you pay for. I'm sure the Acer sales guy looks after you well as you pay up front for support. As for the average consumer grade products and support,very ordinary/crap indeed.

^^^ I think Asus make a lot of components for other brands (but might be wrong...which I'm sure to be told if I am).

Should have got a 'boat person' to deliver it.

They are arriving by the 100's of thousands every 5 minutes.. if you believe the media and pollies.


Stay away from Spacintosh. I now have to use these troublesome, prone to crashing, overrated, underperforming (for the $$) pieces of snob marketed sh!te.

Cracks me up just the lengths and how many times Spac owners make excuses for the many, many crashes and general Spac OS bollocks they have to contend with.

Don't even get me started on i-tunes the shiny white coated tyrant over your music collection. [}:)]