just wanted to give a heads up to anyone in a similar situation

We bought a Bose companion speaker system around 3 or 4 years ago - the sound is awesome for the ambient stuff we usually have playing in our living room - and you just bluetooth (via a belkin Bluetooth "pebble" ) your phone / ipod to - so it has a really small footprint and a big sound.

Around 6 weeks ago it started going on the fritz - just stopped working sporadically.

Fair enough- things wear out - so i consulted the Bose website - and found the nearest of the 2 service centres in Perth.

I took it in - and the usual $55 non refundable quoting fee applied. No worries.
7 days later go the Quote back -$425 odd bucks $55 more than what we paid for the system brand new.

Hmmm. So i picked up the Unit with no repair and called Bose head office in Sydney.

I am the national Sales manager for a brand here in Australia - i explained to them that if one of my customers - in a competitive market - experienced what i had i would be mightily disappointed etc etc. Especially with such a Marquee / premium brand

They said sent it over to Sydney - so i arranged shipping and off it went.
3 weeks later a box rocked back up at my doorstep - 1 Bose Companion system fixed - good as new - no charge! I called them up to say thank you - the service guy was very nice and said it was probably a $200 job - (which i would have been happy to cough up for in the first place)

Way to go Bose for stepping up!! Its great to have that ocean of sound back in the living room

So please be wary if you find yourself in a similar situation with Electronic repairs.

My Samsung plasma sh!t itself the other day thick black horizontal line - 6 months out of warranty.

I rang them a woman answered got me to do all the usual dumb stuff - still no change.
She said 'we can repair but out of warranty so will cost'

I quoted the Statutory warranty whereby if you buy a TV (appliance) for $2k you expect more than 18 months worth of use from it.

Bloke came round following week, repaired - no change - came back with a new screen the week after repaired as good as new.


Worth a squizzy at this - http://transition.accc.gov.au/content/item.phtml?itemId=322947&nodeId=0d27732a8eba631f0d2ea13ccf345092&fn=Warranties%20and%20refunds.pdf

"Electronic.... Ripoff.... We bought Bose."

End of topic. Nothing more needed.