kk said..
But to suggest that the public sector in Australia is in any way shape or form an efficient machine is laughable.
The same services could be delivered by at least half the people at half the cost if it was run in the same way as the private sector.
That's what a lot of people assume, but no one goes in there and points out where it is inefficient and fixes it. Not because they don't try, but because it is a lot of work that gets done and there are no shortcuts.
Sure, you could deliver the "same service" with half the people (which probably means half the cost), but would you want it? We often hear about people complaining about waiting times. Waiting times in hospitals, waiting times to get served, waiting times for everything. How do you do that with half the people?
I think anyone that hasn't worked there thinks the government is one big group where they have coffee breaks for 8 hours a day. The reality though is not the same.
I recently had a heart check done, and as I was in the non-urgent category, I spent most of the day waiting for the time of a specialist or access to machines. It was interesting to see. There were no nurses standing around chatting with nothing to do, and there were no obvious wastes of time. They just did the best they could with the resources that they had.
In NSW, Service NSW now do the motor registry services and lots of other stuff. If you went there and watched them you wouldn't think they were inefficient as they are busy all the time and its not like they stand around chatting to you either.
On the other side, I worked at Optus a while back, and cost cuts have dropped the number of people dramatically, and it now seems to be where people are unhappy with the service is something goes wrong. Their business loses network connection and they are not happy, but they wanted cheaper prices, and this is what you get, overseas help, and less responsive businesses. I am not sure its a good strategy as customers are still leaving.