Westnet. Been with them 15 years and can't fault them.

I'm with iinet, but only because vividwireless no longer services my locale.

+1 for westnet, although they are IInet now. We've found them very prompt to help solve any issues that crop up. If there's a big waiting list they call you back instead of leaving you to hang on.

www.amnet.com.au/c/unlimited-broadband/

^^ I find that unusual, been with telstra for years , any help required has always been instant . Example , last week my phone died , a 20 minute phone call had it sorted , I live 1400km's from Perth . new I 6 arrived 3 days later on a new plan that was cheaper with much more data limit.

Each to their own I guess

pweedas said..

kat75 said..
I just find Telstra very difficult to deal with. They lack total customer service.

They certainly used to be like that up until a few years ago, but they finally realised they were losing all their business to iinet and westnet and internode etc,. all now owned by iinet I think. That forced telstra to get their act together and to a large extent, they have. It's certainly way better than it used to be.

Way back in the days when they had a monopoly, I phoned up to complain about a matter they had stuffed up and their response was,..
"Well we can disconnect you if you like."
I don't think they say that sort of stuff any more.

I beg to differ...

I moved away from Telstra after years of land-line phone and Internet custom with it. I left because of (1). recurring billing mistakes, and (2). having much difficulties getting someone on the phone. After I left, Teslta kept calling me to rejoin it, promising that it has reformed itself. I still have Telstra mobile because no other services have coverage over my rural property. Recently, I rang up Telstra about wanting to change my credit card details.

Two attempts, each lasted longer than ten minutes, and all I got was some crappy recorded sales pitch. So I emailed my questions. I was told to "Leave it with us" in the auto-reply email which bravely promised a reply within 24 hours. Well, it was 3 bloody days before I got a call from it ! Apparently I can't update my credit card details online even though I have registered with it.