Forums > General Discussion   Shooting the breeze...

My new NBN connection is frickin' AWESOME!!!!

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Created by Cambodge 2 months ago, 13 Oct 2017
Cambodge
VIC, 694 posts
13 Oct 2017 1:52PM
Thumbs Up

This morning I got my home connected to the NBN and have moved from Telstra Cable Broadband to Telstra NBN (HFC Hybrid - so it leverages off the old Foxtel cable connection point) - I paid the extra for "Super Fast Speed", which I believe is throttled to max. theoretical 100Mbps down and 40Mbps up.

OMG!!!!!!!!!!!!!!! It's frickin' awesome!!!! NBN contractor came out on time(!) and was finished installing the NBN gear in the house within half-hour! Then took me ten minutes to connect up the self-install modem/router delivered from Telstra a few days earlier. And it's all done!! Working perfectly!!

With the previous cable broadband I was getting around 35Mbps download and around 1 Mbps upload.

Now, with NBN I'm getting 90+ Mbps download and 35+ Mbps upload. And a 29ms ping which is good enough (maybe slightly slower than the cable broadband but plenty good enough for gaming, etc.)

One very happy camper here! I am IMPRESSED - the technical outcome but also the coordination, timeliness and communication from the various Telstra and NBN parties involved!

DOWNLOAD

UPLOAD

SUMMARY

choco
SA, 3195 posts
13 Oct 2017 1:57PM
Thumbs Up

After 7pm upload 3.7mbps Download 1.7mbps yep stoked with NBN dial would be faster

Adriano
7060 posts
13 Oct 2017 12:20PM
Thumbs Up

Select to expand quote
Cambodge said..
This morning I got my home connected to the NBN and have moved from Telstra Cable Broadband to Telstra NBN (HFC Hybrid - so it leverages off the old Foxtel cable connection point) - I paid the extra for "Super Fast Speed", which I believe is throttled to max. theoretical 100Mbps down and 40Mbps up.

OMG!!!!!!!!!!!!!!! It's frickin' awesome!!!! NBN contractor came out on time(!) and was finished installing the NBN gear in the house within half-hour! Then took me ten minutes to connect up the self-install modem/router delivered from Telstra a few days earlier. And it's all done!! Working perfectly!!

With the previous cable broadband I was getting around 35Mbps download and around 1 Mbps upload.

Now, with NBN I'm getting 90+ Mbps download and 35+ Mbps upload. And a 29ms ping which is good enough (maybe slightly slower than the cable broadband but plenty good enough for gaming, etc.)

One very happy camper here! I am IMPRESSED - the technical outcome but also the coordination, timeliness and communication from the various Telstra and NBN parties involved!

DOWNLOAD

UPLOAD

SUMMARY



Far out that's good. That last bit of cable makes all the difference. I'm connected to FTTN. The node's about 200m away. People up the road with fibre running past their house have connected their existing Foxtel cable in and are getting similar speeds to you and we're in a rural area. Just goes to show, fibre has no issue with terrestrial distances but Tony's billion dollar dodgy copper has major issues.

My connection's topping out at 30Mb/s -8Mb/s and averaging 15Mb/s due to the copper at the end, but that's still better than ADSL 2+ I had that topped out at 7Mb/s.

Marsbars
94 posts
13 Oct 2017 1:12PM
Thumbs Up

Good for you, can't wait until we have it in 2019 at our office 10km from CBD

nnnbrewery
NSW, 28 posts
13 Oct 2017 6:05PM
Thumbs Up

Have you tried in peak hour yet?

That test means bugger all if Netflix/YouTube/Favourite-App don't provide a good experience when you want to use it, generally between 8pm and 10pm. Speedtest can also be gamed by the operator...


Select to expand quote
Cambodge said..
This morning I got my home connected to the NBN and have moved from Telstra Cable Broadband to Telstra NBN (HFC Hybrid - so it leverages off the old Foxtel cable connection point) - I paid the extra for "Super Fast Speed", which I believe is throttled to max. theoretical 100Mbps down and 40Mbps up.

OMG!!!!!!!!!!!!!!! It's frickin' awesome!!!! NBN contractor came out on time(!) and was finished installing the NBN gear in the house within half-hour! Then took me ten minutes to connect up the self-install modem/router delivered from Telstra a few days earlier. And it's all done!! Working perfectly!!

With the previous cable broadband I was getting around 35Mbps download and around 1 Mbps upload.

Now, with NBN I'm getting 90+ Mbps download and 35+ Mbps upload. And a 29ms ping which is good enough (maybe slightly slower than the cable broadband but plenty good enough for gaming, etc.)

One very happy camper here! I am IMPRESSED - the technical outcome but also the coordination, timeliness and communication from the various Telstra and NBN parties involved!

...

Cambodge
VIC, 694 posts
13 Oct 2017 6:05PM
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Select to expand quote
choco said..
After 7pm upload 3.7mbps Download 1.7mbps yep stoked with NBN dial would be faster


Still looking good at 6pm on a Friday : )




Cambodge
VIC, 694 posts
13 Oct 2017 6:07PM
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Marsbars said..
Good for you, can't wait until we have it in 2019 at our office 10km from CBD


NBN should have been setup to enable an option to privately pay for the final leg of the connection to get it sooner.

nnnbrewery
NSW, 28 posts
13 Oct 2017 6:12PM
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Select to expand quote
Cambodge said..

choco said..
After 7pm upload 3.7mbps Download 1.7mbps yep stoked with NBN dial would be faster



Still looking good at 6pm on a Friday : )






6pm is not peak. Between 8pm and 10pm on a Friday night is probably peak period for the week. If your test is good then, and you can watch Netflix in HD whilst the kids watch YouTube without complaining, then happy days - you are a winner!

nnnbrewery
NSW, 28 posts
13 Oct 2017 6:16PM
Thumbs Up

Select to expand quote
Cambodge said..

Marsbars said..
Good for you, can't wait until we have it in 2019 at our office 10km from CBD



NBN should have been setup to enable an option to privately pay for the final leg of the connection to get it sooner.


Excellent idea!

In Sweden, I hear they encourage this by arrangement with the banks. You can finance the last mile by adding the 2K or so required to your mortgage, so you finance it yourself at mortgage rates. But I would only pay that if it was FTTP.

Adriano
7060 posts
13 Oct 2017 3:29PM
Thumbs Up

Same ^.

They're just simply smarter than us about these things....well most things.

Spotty
1032 posts
13 Oct 2017 5:57PM
Thumbs Up

Select to expand quote
Cambodge said..
This morning I got my home connected to the NBN and have moved from Telstra Cable Broadband to Telstra NBN (HFC Hybrid - so it leverages off the old Foxtel cable connection point) - I paid the extra for "Super Fast Speed", which I believe is throttled to max. theoretical 100Mbps down and 40Mbps up.

OMG!!!!!!!!!!!!!!! It's frickin' awesome!!!! NBN contractor came out on time(!) and was finished installing the NBN gear in the house within half-hour! Then took me ten minutes to connect up the self-install modem/router delivered from Telstra a few days earlier. And it's all done!! Working perfectly!!

With the previous cable broadband I was getting around 35Mbps download and around 1 Mbps upload.

Now, with NBN I'm getting 90+ Mbps download and 35+ Mbps upload. And a 29ms ping which is good enough (maybe slightly slower than the cable broadband but plenty good enough for gaming, etc.)

One very happy camper here! I am IMPRESSED - the technical outcome but also the coordination, timeliness and communication from the various Telstra and NBN parties involved!



Good to hear you were able to transition without much trouble.

What you are experiencing now with your ~100Mbs download speed you should of been able to experience(plan dependent) before getting your broadband delivered over the same cable that has been now been augmented to a Hybrid Fibre-Coaxial arrangement. The improvement for existing Telstra or Optus cable broadband customers about to migrate onto this NBN HFC architecture is with the upload speeds (upto ~40Mbs).

I get the same cable speeds currently as your pre NBN/Telstra experience, but rolled my plan back from the 70-100Mbs I used to get on a more expensive plan .

Did you have a copper phone service to migrate as well? if so who disconnected your copper leed-in cable from your first point of connection so it does not interfere with the PSTN output on the Telstra modem. I imagine all the old copper drop wires and underground leed-in's would be recovered in HFC area's. Just wondering what process to expect when the time comes.

Cambodge
VIC, 694 posts
13 Oct 2017 11:11PM
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Select to expand quote
Spotty said..

Cambodge said..
This morning I got my home connected to the NBN and have moved from Telstra Cable Broadband to Telstra NBN (HFC Hybrid - so it leverages off the old Foxtel cable connection point) - I paid the extra for "Super Fast Speed", which I believe is throttled to max. theoretical 100Mbps down and 40Mbps up.

OMG!!!!!!!!!!!!!!! It's frickin' awesome!!!! NBN contractor came out on time(!) and was finished installing the NBN gear in the house within half-hour! Then took me ten minutes to connect up the self-install modem/router delivered from Telstra a few days earlier. And it's all done!! Working perfectly!!

With the previous cable broadband I was getting around 35Mbps download and around 1 Mbps upload.

Now, with NBN I'm getting 90+ Mbps download and 35+ Mbps upload. And a 29ms ping which is good enough (maybe slightly slower than the cable broadband but plenty good enough for gaming, etc.)

One very happy camper here! I am IMPRESSED - the technical outcome but also the coordination, timeliness and communication from the various Telstra and NBN parties involved!




Good to hear you were able to transition without much trouble.

What you are experiencing now with your ~100Mbs download speed you should of been able to experience(plan dependent) before getting your broadband delivered over the same cable that has been now been augmented to a Hybrid Fibre-Coaxial arrangement. The improvement for existing Telstra or Optus cable broadband customers about to migrate onto this NBN HFC architecture is with the upload speeds (upto ~40Mbs).

I get the same cable speeds currently as your pre NBN/Telstra experience, but rolled my plan back from the 70-100Mbs I used to get on a more expensive plan .

Did you have a copper phone service to migrate as well? if so who disconnected your copper leed-in cable from your first point of connection so it does not interfere with the PSTN output on the Telstra modem. I imagine all the old copper drop wires and underground leed-in's would be recovered in HFC area's. Just wondering what process to expect when the time comes.


The copper phone line is now completely redundant as of today. All service comes into the house via the coax cable (which was originally installed a few years ago for Foxtel). The Telstra phone service runs via VOIP through the router (and you keep the same phone number). Nothing is connected to the copper any more. Nothing now runs through the copper wires. I presume the copper wire will be scavenged at some point?

Cambodge
VIC, 694 posts
13 Oct 2017 11:42PM
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nnnbrewery said..

Cambodge said..


choco said..
After 7pm upload 3.7mbps Download 1.7mbps yep stoked with NBN dial would be faster




Still looking good at 6pm on a Friday : )






6pm is not peak. Between 8pm and 10pm on a Friday night is probably peak period for the week. If your test is good then, and you can watch Netflix in HD whilst the kids watch YouTube without complaining, then happy days - you are a winner!


Ran a torrent around 8-9pm this evening to test out the real-world speed at peak time (purely for research purposes, Your Honour!)

Was getting consistent 10.5MB/s download (which is 84Mbps - so pretty much the same ~90Mbps seen via earlier speedtest)
[Ignore the upload speed - I had it throttled]



My main point of sharing this experience is to counter the negativity we can sometimes fall into whenever some Government-backed "grand project" is undertaken. From the moment we received notice that NBN was now available in our area it's been the simplest, smoothest process to get it installed and working into our home. We must have received more than 5 calls over the past week from both Telstra and NBN confirming, then re-confirming the appointment date, what I'd need to have ready for them, etc, etc. I think back just a few years to the old ADSL2+ days where the connection would suddenly be terrible (often after a big rain downpour), I'd call the ISP, they'd say it was nothing to do with them and it's a Telstra issue, Telstra would then say they'd get a technician out sometime next week...maybe...,then maybe they'd turn up, maybe they wouldn't, and then they'd turn around and say "Oh, by the way, if the problem turns out to be with your property rather than in the street then they'll send me the call-out bill".

This NBN experience couldn't be any further from those piss-poor service days - a fantastically coordinated installation and activation process between Telstra, NBN and the customer. Impressed.

Adriano
7060 posts
14 Oct 2017 4:21AM
Thumbs Up

Well said. Thanks for sharing.

Spotty
1032 posts
14 Oct 2017 6:23AM
Thumbs Up

Select to expand quote
Cambodge said..


Spotty said..



Cambodge said..
This morning I got my home connected to the NBN and have moved from Telstra Cable Broadband to Telstra NBN (HFC Hybrid - so it leverages off the old Foxtel cable connection point) - I paid the extra for "Super Fast Speed", which I believe is throttled to max. theoretical 100Mbps down and 40Mbps up.

OMG!!!!!!!!!!!!!!! It's frickin' awesome!!!! NBN contractor came out on time(!) and was finished installing the NBN gear in the house within half-hour! Then took me ten minutes to connect up the self-install modem/router delivered from Telstra a few days earlier. And it's all done!! Working perfectly!!

With the previous cable broadband I was getting around 35Mbps download and around 1 Mbps upload.

Now, with NBN I'm getting 90+ Mbps download and 35+ Mbps upload. And a 29ms ping which is good enough (maybe slightly slower than the cable broadband but plenty good enough for gaming, etc.)

One very happy camper here! I am IMPRESSED - the technical outcome but also the coordination, timeliness and communication from the various Telstra and NBN parties involved!






Good to hear you were able to transition without much trouble.

What you are experiencing now with your ~100Mbs download speed you should of been able to experience(plan dependent) before getting your broadband delivered over the same cable that has been now been augmented to a Hybrid Fibre-Coaxial arrangement. The improvement for existing Telstra or Optus cable broadband customers about to migrate onto this NBN HFC architecture is with the upload speeds (upto ~40Mbs).

I get the same cable speeds currently as your pre NBN/Telstra experience, but rolled my plan back from the 70-100Mbs I used to get on a more expensive plan .

Did you have a copper phone service to migrate as well? if so who disconnected your copper leed-in cable from your first point of connection so it does not interfere with the PSTN output on the Telstra modem. I imagine all the old copper drop wires and underground leed-in's would be recovered in HFC area's. Just wondering what process to expect when the time comes.




The copper phone line is now completely redundant as of today. All service comes into the house via the coax cable (which was originally installed a few years ago for Foxtel). The Telstra phone service runs via VOIP through the router (and you keep the same phone number). Nothing is connected to the copper any more. Nothing now runs through the copper wires. I presume the copper wire will be scavenged at some point?



What I'm getting out is were you directed to connect your new Telstra Modem Voip/PSTN port to your home's phone cabling yourself at a particular time after the NBN tech' installed NBN's black Cable/HFC NTU and got your broadband internet service up. If you are just using wireless handsets directly off your new modem and not using your home phone cabling then nothing to worry about.

Just wondering if a second tech visit is performed to properly disconnect and isolate the old copper pairs at the first point of connection at your property. Even though your old copper pair may get isolated at your local exchange initially in the cutover process, it may still be connected to your house phone cabling until a later point in time when they recover all the copper up to your "first point of connection" or external junction box on your dwelling/property...hopefully. As getting rid of the overhead drop wires will reduce the ugly visual impact of above ground cabling a bit.

For subscribers who previously had a intermittent poor phone service or noisy line due to a faulty pair, low IR etc, may temporally have these same copper pair/s left in parallel. So if you re-use your same house phone cabling to distribute the new modems VOIP/PSTN output to all your existing phone sockets, you may still experience interference on handsets connected to them until the old copper line is properly isolated from one's home phone cabling. If you still have a problem after this it is likely with your own home phone cabling or wireless handsets providing the old incoming copper pairs have been isolated.

Will be interesting to see if you are getting the same speeds in a year say when you'd expect the traffic on the HFC will have increased for your area if most of the migrations completed.

BTW...

-did your new Modem only come with 2 LAN ports, as my current one has 4 .

-did it come with a WiFi handset?....
The newly supplied Telstra ADSL customer modems for NBN come with a wireless (WiFi) handset with charging cradle that receives your PSTN calls. You can also load an App on your devices mobile , tablet etc so you can take/make PSTN calls from them via the Modems WiFi.

Harrow
NSW, 2158 posts
14 Oct 2017 9:31AM
Thumbs Up

LOL, is this what NBN is all about? We've spent in excess of $60bn of public money so that people can individually stream TV shows when a single aerial sends a show to millions of people.

Cambodge
VIC, 694 posts
14 Oct 2017 10:10AM
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Harrow said..
LOL, is this what NBN is all about? We've spent in excess of $60bn of public money so that people can individually stream TV shows when a single aerial sends a show to millions of people.


I think there's a much bigger picture here. A bit like building road infrastructure when everyone is still trundling around with horse and cart and you wondering what's the point of it.

I regularly work from home rather than commute into the office and my connections yesterday were noticeably faster. Effectively indistinguishable accessing the company servers via NBN compared to me sitting directly in my office.

I believe this infrastructure will enable and open up opportunities that have yet to be imagined.

nnnbrewery
NSW, 28 posts
14 Oct 2017 10:15AM
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Select to expand quote
Cambodge said..

nnnbrewery said..


6pm is not peak. Between 8pm and 10pm on a Friday night is probably peak period for the week. If your test is good then, and you can watch Netflix in HD whilst the kids watch YouTube without complaining, then happy days - you are a winner!



Ran a torrent around 8-9pm this evening to test out the real-world speed at peak time (purely for research purposes, Your Honour!)

Was getting consistent 10.5MB/s download (which is 84Mbps - so pretty much the same ~90Mbps seen via earlier speedtest)
[Ignore the upload speed - I had it throttled]



My main point of sharing this experience is to counter the negativity we can sometimes fall into whenever some Government-backed "grand project" is undertaken. From the moment we received notice that NBN was now available in our area it's been the simplest, smoothest process to get it installed and working into our home. We must have received more than 5 calls over the past week from both Telstra and NBN confirming, then re-confirming the appointment date, what I'd need to have ready for them, etc, etc. I think back just a few years to the old ADSL2+ days where the connection would suddenly be terrible (often after a big rain downpour), I'd call the ISP, they'd say it was nothing to do with them and it's a Telstra issue, Telstra would then say they'd get a technician out sometime next week...maybe...,then maybe they'd turn up, maybe they wouldn't, and then they'd turn around and say "Oh, by the way, if the problem turns out to be with your property rather than in the street then they'll send me the call-out bill".

This NBN experience couldn't be any further from those piss-poor service days - a fantastically coordinated installation and activation process between Telstra, NBN and the customer. Impressed.


Awesome!

I actually think the NBN is a fantastic idea, the single most important infrastructure project in Australia. This is our communications infrastructure of the future. It's an investment in our future. Unfortunately I feel the value of it has not been sold to the public, and the result is the current government have made some bad technology choices, and persisted with poor commercial decisions. If the government really did believe in "innovation", they would never have included FTTN (and probably not HFC), and they would have relaxed the mandate to get a commercial return on investment.

I would say your experience is a big thumbs up for Telstra.

nnnbrewery
NSW, 28 posts
14 Oct 2017 10:34AM
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Select to expand quote
Cambodge said..

Harrow said..
LOL, is this what NBN is all about? We've spent in excess of $60bn of public money so that people can individually stream TV shows when a single aerial sends a show to millions of people.



I think there's a much bigger picture here. A bit like building road infrastructure when everyone is still trundling around with horse and cart and you wondering what's the point of it.

I regularly work from home rather than commute into the office and my connections yesterday were noticeably faster. Effectively indistinguishable accessing the company servers via NBN compared to me sitting directly in my office.

I believe this infrastructure will enable and open up opportunities that have yet to be imagined.


I agree with you Cambodge.

People miss the point when they say "why spend this money for video streaming". Its $60B, over 10 years, to cover 20M+ Australians, for a service we use every day, and is increasingly more important in the economy and industries of the future.

I live on the Northern Beaches Sydney. There is discussion of spending $14B to build a new road link to the city (www.smh.com.au/nsw/revealed-the-14-billion-western-harbour-tunnel-beaches-link-price-tag-20170717-gxcy6a.html).

Compare the 2 investments... $60B for a service that everyone uses across the country, and is increasingly more important. vs. $14B for a road project, to be used by maybe 500K people, that will likely be choked with traffic within a year of opening (as are most road projects).

WTF are people complaining about the NBN investment?

Mark _australia
WA, 17057 posts
14 Oct 2017 8:33AM
Thumbs Up

I've got 3.92 and 3.45.

Wow. 60 billion well spent.

Cambodge
VIC, 694 posts
14 Oct 2017 11:55AM
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Mark _australia said..
I've got 3.92 and 3.45.

Wow. 60 billion well spent.



Sounds like your final connection to the property is a guy with semaphore flags!

Windpasser
WA, 231 posts
14 Oct 2017 9:16AM
Thumbs Up

Aussie Broadband.

Read the word of mouth from users.

Customer Support team is in Australia. They will never oversell their bandwidth, CVC which is why most all others have crippling congestion.

By next month they will have rolled out to every POI in Australia. If a Point of Interconnect is getting full they will stop taking orders to stop any congestion for that POI till they upgrade at that POI.

1 month FREE trial, no contract, sign up online.

Read the feedback. They kick arse.
forums.whirlpool.net.au/forum-replies.cfm?t=2623849


FTTN ALL day, Every day. Signed up a friend too and they are very far from the node, same deal, full speed.


Don't believe me read the hundreds of pages of real tech nerds on Whirlpool.

No congestion and Australian support is absolutely a game changer, and the CEO Phil Britt and other high level people are there helping solve anyone's problems even on public holidays and at midnight.

Migration to NBN was painless with Aussie Broadband.

PS: let me give you a referral code so I get a free month too.

Edit : 3 minutes ago. Never had congestion ever. Dunno why Ping is 0 here. I don't live in Perth.






nnnbrewery
NSW, 28 posts
14 Oct 2017 1:41PM
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Mark _australia said..
I've got 3.92 and 3.45.

Wow. 60 billion well spent.



That's unacceptable. Swap providers. There are 2 listed in this thread delivering an excellent experience to their customers.

If that's happening outside of peak, there's a technical / installation issue - complain to your provider and get it fixed!

The idea of the NBN is great. 60B "should" end up as a well spent investment. There are issues. FTTN is an idiotic technology choice. But the main issue is that the NBN it has been mandated to make a commercial rate of return. NBN charges too much for wholesale access bandwidth. This incents the service provider to underprovision their bandwidth and reduce their biggest operating cost in providing NBN services - NBN bandwidth charges. If your service provider has not bought enough wholesale bandwidth, then that is likely the cause of your craptacular performance in peak hour.

Windpasser
WA, 231 posts
14 Oct 2017 10:56AM
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Mark _australia said..
I've got 3.92 and 3.45.

Wow. 60 billion well spent.



nnnBrewery is so correct.

Read the first part of this link. Sign up online with the wpfreetrial code, for free month and double data. Ask me for a referral code if you wanna be kind, I don't care.

forums.whirlpool.net.au/forum-replies.cfm?t=2623849

If you are already on NBN with a capable modem, follow the instructions and you can try something different with a possible 15 minute turn around time. No waiting basically. Read the few 100 pages nerds feedback. These people know what they are talking about.

FOR FREE. NO CATCH.

Don't like it try something else next month. It's not a hassle changing RSP's like before. It's almost instant.

NBN isn't that bad for most people. You only hear the vocal minority.

Smithy
VIC, 768 posts
14 Oct 2017 2:56PM
Thumbs Up

I run a team of tech heads who's job includes extracting data from remote sites. One guy recently got NBN at home, it took him over a week working with NBN to get his connection to perform as it should, for the most part he was telling the tech how to configure modems etc. makes you think some of the poor experience is final setup not the system itself. Or what we sometimes call PICNIC, problem in chair, not in computer...

Mark _australia
WA, 17057 posts
14 Oct 2017 12:09PM
Thumbs Up

Why should I have to swap?
I have been with Telstra for year - , the Govt utility that all taxpayers owned until we were dumb enough to fall for it being sold to us, the owners but I digress -

The Govt made us all accept the NBN, I am in a rental and my area was being done so I had to book in for connection. As per previous comments here the installation was great, contractors brilliant.

So how many people like me have that speed? It is fine for what I do online ie: play on seabreeze and download the odd video. But it is not what was promised. At mega cost.

So now having spent an enormous amount of money apparently I need to go out of my way to make the most of the change that was forced upon us...? That's crap.

But here is an opportunity for me to learn something so can anyone explain why my speed would be **** with the biggest company (?) but some other mob can give me more speed? Or is it definitely a connection problem? (When I said I had 3.92 and 3.45 my son was on PS4 at the time. I just had 6.2 and 5.9 with nothing else on )


Windpasser
WA, 231 posts
14 Oct 2017 12:33PM
Thumbs Up

Fair enough Mark. You have a good point. It should just work.

Have you tried complaining to Telstra, jumping through many hoops and call queues to issue a fault or to your landlord about the extremely poor state of your connection? There is something seriously wrong. And it won't fix itself.

Telstra are really one of the few that have little congestion issues, which is why they are so expensive compared to others. It's the 100's of other RSP's that oversell their purchased bandwidth, which results in most customers ending up with SnailNet during peak times.

I assume you are FTTN. So may be likely it is the state of the copper connection to your node or your internal house wiring. I doubt distance is an issue.

You need to get Telstra to issue a fault. Which as you say is a pain it the butt with Overseas call centres, hold times, time for a technician to eventually follow it up once it gets's escalated past the mindless Level 1 drones repeating mangled English on the phone. Then wait. Wait. Wait.

Or...

Spending 5 minutes signing up Aussie Broadband online, switching sometimes as fast as 15 minutes to see if it's better won't cost you a single cent. Not TIME or MONEY.

It's not really going out of your way for a few minutes effort for a year long problem.

Best part is. Then if you still have poor speeds (probably likely) you can ring up an Australian support team who you can understand who answer the phone within 20 seconds normally. Tell them the issue and they will get immediately on the case and help to find out what your problem is.

Or you can grit your teeth at the crap they served you up and be angry.

Windpasser
WA, 231 posts
14 Oct 2017 12:38PM
Thumbs Up

Or even, just give them a call first and they should even be able to tell you your estimated speed and what you need to hook up.
No obligation. Just information from someone in Australia that knows what they are doing. At least you would have some more info as to why you are being shafted.

Note that you are supposed to sign up online for the free month and double data with the whirlpool code, but just mention the code and they'll still give it to you normally.

Remember I'm just trying to help. Telstra can be really useless at times.

Edit. Sorry I just realised being with Telstra you are probably under some stupid 50 year contract and stuck. Ring Telstra and make them fix it. Push, Push, Push.

Spotty
1032 posts
14 Oct 2017 12:53PM
Thumbs Up

Select to expand quote
Windpasser said..
Aussie Broadband.

Read the word of mouth from users.

Customer Support team is in Australia. They will never oversell their bandwidth, CVC which is why most all others have crippling congestion.

By next month they will have rolled out to every POI in Australia. If a Point of Interconnect is getting full they will stop taking orders to stop any congestion for that POI till they upgrade at that POI.

1 month FREE trial, no contract, sign up online.

Read the feedback. They kick arse.
forums.whirlpool.net.au/forum-replies.cfm?t=2623849


FTTN ALL day, Every day. Signed up a friend too and they are very far from the node, same deal, full speed.


Don't believe me read the hundreds of pages of real tech nerds on Whirlpool.

No congestion and Australian support is absolutely a game changer, and the CEO Phil Britt and other high level people are there helping solve anyone's problems even on public holidays and at midnight.

Migration to NBN was painless with Aussie Broadband.

PS: let me give you a referral code so I get a free month too.

Edit : 3 minutes ago. Never had congestion ever. Dunno why Ping is 0 here. I don't live in Perth.







So are these speeds you are quoting FTTN Fibre To The Node and then ADSL for the last leg, not HFC? .

FTTP is fibre all the way to the premises.

nnnbrewery
NSW, 28 posts
14 Oct 2017 4:06PM
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Select to expand quote
Mark _australia said..
Why should I have to swap?
I have been with Telstra for year - , the Govt utility that all taxpayers owned until we were dumb enough to fall for it being sold to us, the owners but I digress -

The Govt made us all accept the NBN, I am in a rental and my area was being done so I had to book in for connection. As per previous comments here the installation was great, contractors brilliant.

So how many people like me have that speed? It is fine for what I do online ie: play on seabreeze and download the odd video. But it is not what was promised. At mega cost.

So now having spent an enormous amount of money apparently I need to go out of my way to make the most of the change that was forced upon us...? That's crap.

But here is an opportunity for me to learn something so can anyone explain why my speed would be **** with the biggest company (?) but some other mob can give me more speed? Or is it definitely a connection problem? (When I said I had 3.92 and 3.45 my son was on PS4 at the time. I just had 6.2 and 5.9 with nothing else on )




First of all, what plan are you on? If you are on a 12Mbps plan, don't expect any more than that. Ever.

Secondly, what is your experience like outside of peak hour? e.g. morning or middle of the day?

If you cannot get close to your plan speed during off peak, there is an issue with your installation (and that sounds like the case). Sort that out before complaining further. Keep in mind poor experience can be due to your own house wiring or router or something else you're not yet aware of (like your son doing P2P like a madman).

If you are with Telstra, your installation is good (speed is good off peak), and its still crap during peak, then Telstra haven't bought enough bandwidth for your "CVC" (NBN POI wholesale access).


If you are an ISP, it costs somewhere between $20 and $40 to pay for the "AVC" a month, and then it cots $15 / Mbps per month at the NBN interconnect (CVC). So, if you were to allow for 3Mbps per subscriber (which would pretty much guarantee an excellent service for everyone at the moment), you are talking around $75/month per customer to pay NBN. Then you need to pay for your own costs like network equipment, staff, marketing, support, etc. Then you want some profit. Please look at the typical price of an internet plan on the NBN. This is the real problem. It's not a technical issue (though FTTN is stupid). It's not an issue with the NBN as an piece of infrastructure. It's a commercial issue, driven by the mandate to make a commercial rate of return. This is something PMG/Telecom/Telstra never needed to do as it built out the Copper Access Network across Australia because it was government owned and back then people accepted the government making infrastructure investments I guess.

The problem will be solved when a future government decides they want to make the NBN a good news story, and decide to change the mandate to make a commercial return, either by writing off the investment, or allowing a longer period to make the return, or maybe some combination.

Windpasser
WA, 231 posts
14 Oct 2017 1:15PM
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Spotty, I have FTTN.

Fibre to the node from the Pinjarrah POI, then 180m copper run from the node to the pit out the front(node is about 180m away), then copper run from the pit to the inside phone socket, then a 25M extension cord to the VDSL2 modem.

Stats
Blue box is what I could theoretically sync at 142.7Mbps
Because I am on a 100/40 plan i sync at 107.7Mbps, real world nearly always 96Mbit, all day every day.





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