I have a 4 y/o steamer that developed a split in one of the glued seams in the arm. It said "lifetime warranty on seams" when I bought it, but with some of the company "ethics" nowadays I thought they'd blame it on materials or glue quality out of their control and palm me off.
Took it in to their warehouse / head office in O'connor (big plus straight away - it is not overseas) and they fixed it straight away no questions asked. One week turnaround and as I said, no gripes just fixed, end of story. Didn't ask how old or where I bought it.
All my wetties from now on will be West, regardless of price.
My dad used to surf longboards with the bloke who owns West, probably 40 years ago at Avalon in Mandurah. We have always supported them over the years. Good family owned West Oz company.
I had a 3/2 steamer from them back in the late 80's which had a lot of use. Gave it to my dad who uses it for snorkelling and helping bring in mates lobby traps. He is 81 and its still going strong with just the logo crackled. great product!!!!
