I'm not one to normally have a whine. But this is more of a not let this happen to you…
1. Posted an add on Buy & Sell
2. Guy contacted me. We made a deal and he purchased the 3 kites
3. I pack 1 kite in one bag with Bars and pump etc. The other kites are both put in one bag to save on freight costs
4. Guy pays ½ of total deal (will pay the rest when he gets kites and is happy)
5. I post with Aust. Post “registered mail”
6. After 1 week and still the kites haven't been seen. We both become worried
7. Contact AP and after about 4 calls find out the kites have been stolen from the delivery van
8. After heaps for more calls, they somehow find 1 parcel and it is delivered to purchaser
9. After **** loads of more calls finally get the police report etc. and it is definite the 2nd parcel isn't going to turn up
10. I refund the difference $$ back to the buyer, cause he only got one kite. He posts the extra bar back to me
11. Start the compensation process, was verbally told I will get full compensation. I need to supply proof of sending and get an valuation of products posted
12. Do all that, and then get a long email with a heap of fine print on the bottom in which is stated I'm only entitled to $100 + postage.
13. After a few more calls, my case is actually given to a case manager who confirms that they have reviewed the case but unfortunately they will only stick with AP policy and pay out the $100 + postage
14. I get a money order in the post for $120.25. (I actually paid $40.50 for postage but they said because one article got there they will only refund the postage for one item)
So long story short I have no kites. No money to order the new Noise Kites I wanted.
If you do post items with AP make sure to insure them. In my case, I did look at it and thought it was a bit expensive. In hindsight maybe it wasn't to expensive..
