Best Lifetime warranty

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kiter2007
kiter2007
WA
102 posts
WA, 102 posts
3 Feb 2012 2:27pm
Just wanted to let everyone know that the claim to had the best lifetime warranty around is rubbish. Late last year I went to land a jump but on impact to the water the nut insert in my best board was ripped out causing my other leg to stay attached to the board and tear two ligaments in my knee! The board is only 2 years old and I was flat our refused a replacement board from the distributor in Australia! Only 2 weeks before my accident a friend snapped his Nobile NHP that was nearly 3 years old and within a week he had a brand new 2012 replacement! BEST PICK UP YOUR GAME
hamburglar
hamburglar
ACT
2174 posts
ACT, 2174 posts
3 Feb 2012 5:39pm
2 years, pfftt its not a car
Charl dv
Charl dv
WA
2485 posts
WA, 2485 posts
3 Feb 2012 3:20pm
Who did you get into contact with regarding the warranty?
I haven't checked best's site so i have no idea as to what their warranty plans are but generally most companies only had 1 year warranties on boards as they take significant punishment. It's only recently companies are starting to bring out 2 - 3yr warranties.
Also did you check from when the lifetime warranty commenced because it might only be applicable to newer model gear.

Contact Joe and Mel at [email protected] or call them at 0402 100 215 for further help
lotofwind
lotofwind
NSW
6451 posts
NSW, 6451 posts
3 Feb 2012 6:24pm
The lifetime warrenty is not YOUR lifetime,
but the lifetime of the board, which must of just run out.

doggie
doggie
WA
15849 posts
WA, 15849 posts
3 Feb 2012 3:24pm
Buy Sidchrome Socket Sets lifetime warranty
surfingboye
surfingboye
NSW
2707 posts
NSW, 2707 posts
3 Feb 2012 7:40pm


HAHA!!!
StinkyPete
StinkyPete
WA
241 posts
WA, 241 posts
3 Feb 2012 5:25pm
I think tupperware also has a lifetime warranty.
Smithy
Smithy
VIC
859 posts
VIC, 859 posts
3 Feb 2012 8:53pm
Lotofwind is correct, the definition of lifetime warranty when it comes to consumer affairs is based on the life expectancy of the item in question, I.e. if the board life is expected to be 5 years you are covered for 5 years. Somewhere in the small print there is usually a life expectancy stated.

That said I would like to think they expect their boards to last longer than 2 years...
GalahOnTheBay
GalahOnTheBay
NSW
4188 posts
NSW, 4188 posts
3 Feb 2012 9:41pm
^^^ not quite, it's in plain English on their website

www.bestkiteboarding.com/Fair-And-Reasonable said...

Some manufacturers offer you 90 days warranty cover. Some brands make a big deal of giving you extended warranty cover that doesn't even last a full season. At BEST we offer the longest and fairest warranty in the industry. We give you a lifetime guarantee that everything we make will be free from material and manufacture defects for as long as it is owned by the original purchaser. Register your new gear online today to be covered, forever.


To summarise:

- it must be a manufacturing / materials defect that caused the problem
- you must be the original owner
- you had to have registered yourself as the original owner

Fail any of those tests and you only get the standard consumer warranty
laurie
laurie
QLD
3902 posts
QLD, 3902 posts
3 Feb 2012 9:24pm
Sorry guys - from the Forum Policy:

Complaints about a business/associations


When this occurs, the poster is usually quite fired up and emotional. Often the customer is now out to cause as much damage as possible to the business with the mission that they are "fully justified" (their words) and "simply stating facts" (their words) about the business/association.

This may be the case .. or not. There are many sides to any story. The point is that the Seabreeze forums are not the appropriate place to resolve the issue.

Choose not to, and end up in hot water. As soon as you flame a business, you'll usually get supporters of the business come out in defence and question your behaviour and motives. People interested in the discussion will seek more information from you. It soon descends into an argument containing many and varied versions of the truth and everybody goes home unhappy.

It has never ended well for anybody.

The business is damaged, the poster now has a stigma in the forum community (and now can't deal with many shops because the shops know what will happen if they cross this customer - there business will get dragged through the mud.)

And of course, there's also the situation when the poster does not really have a complaint, but is simply a competitor or naive associate of a business who thinks the way to get more business is to degrade the competition.

A special note: This applies (and has been applied) to any business, not just businesses that sponsor the site.


Sorry ... nothing personal .. topic locked.
laurie
laurie
QLD
3902 posts
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