quote:
Originally posted by danza
Thats my whole point , they could have easily said that but they did not, as for the rider George he is probably one of the safest guys I know that I kite with, I think through the summer I saw him put his kite in the water twice , once because their was no wind and the kite fell out of the sky.
I know of people who have walked into kiteshops with valid warranty claims only to be told its the way you use the kite and its your own fault.Its not luck its just plain old fashioned good service and honesty which in todays society does not happen enough and when it does its worth a mention because we as a kiting community need to know, thats what this forum is all about.
I think there is a fair bit of luck involved in getting a warrenty claim accepted because kites generaly do get knocks and no matter how bomb **** they are said to be it leaves alot of grey area in between abuse and faulty that the kite warrenty shop has to accept.
Yes it was good of the brand/company and shop to accept the kite was a dud - each brand has its limits to what is acceptable and what is not - its up to us the consumer to make it clear the brands that are tight asses with warranty issues are known to all through media exposure such as the forum.
Anyhow correct me if i am wrong on this as i dont own a kite shop on the process of warenty issues.
