Perhaps the real moral is to deal with a shop/authorised re-seller?

I didnt register my 10m nemi either, I bought it in april 2008,It has been well used, in late oct my middle strut burst from leading edge to valve, spoke to shop I bought it from and after 2 weeks had a brand new kite no worries. It depends on the shop, Bill in shop I go to must be the most helpful guy in Essex UK. Some shops just want your money after that you can **** off when something goes wrong or breaks, sounds like you have found a good guy in your local shop, hope you did what I did and give him a nice bottle of something. shop owners if good need rewarding to show your thanks. I think though best have a good after sales reputation.

Take Tim some beer. I gave Bill a $45 bottle of scotch, much cheaper than a new kite or repair and after his 4 or more phone calls to best USA he had earned it. Look after your shop owners and they will look after you. If they are crap shop else where, my local shop 5minutes away are ****e so I travel 40 minutes to shop with Bill.

Just to make things real clear. Best Kiteboardings warranty procedure in Australia only requires your place of purchase (retailer) to send photos, serial numbers and receipt of purchase to best warranties and the claim will be processed from there. The warranty form on the disc that comes with the kite is mainly for the NOrthern Hemi. Best will look after ya here in Oz, ill make sure of it.

However if you crash your kite on a rock, in a tree, or just hit the deck super hard, then dont bother trying to claim for it.

Thanks
Joe