So I pulled my tracks on my 2013 North Glamber after owning for 13 months and managed to get it replaced on extended warranty with a new 2014 North Glamber 8 months ago. So fast forward to today and same thing. The tracks on the 8 month old 2014 replacement are about to pull.
Since the board is still less than 12 months old would it be under the 1 year new warranty?
Has anyone managed to get a replacement on a replacement?

You still have a warranty on the replacement item.

Take it back and they should have no problems covering it.

dusta said...
you don't actually
. You get warranty on the original purchase . So if you have a 12 month warranty and get something replaced at 11 months then the new product has 1 month warranty .

What he said... Bear in mind that warranty claims are the responsibility of the retailer not the distributor or manufacturer and it is up to the retailer to honour claims or disregard claims. If a retailer doesn't want to honour a claim they will often blame it on the distributor/manufacturer. Having had first hand experience of chasing warranty claims on North gear I don't like your chances unless you bend over and spread your cheeks.

^^ yes and what that means is if something does not last as long as reasonably expected, it is a refund - whether it is in warranty or not. Plenty of people get refund on, for example, whitegoods and electrical etc when it blows up after 3yrs and the warranty is 2 yrs, eg: you expect a fridge to last 10yrs plus.

Your State's consumer affairs / fair trading etc are often taken to be the judge of what is 'reasonable'. The shop / importer will usually listen to them so as to avoid Court...

Given (1) the exact same fault occurring and (2) especially within what the manufacturers calls the warranty period, damn straight you are up for a refund.
Refund, not exchange. It is the consumer's choice, and I'd take the $$$ and then spend it on a different brand.

dusta said...
you don't actually
. You get warranty on the original purchase . So if you have a 12 month warranty and get something replaced at 11 months then the new product has 1 month warranty .

Sorry Dusta, you're wrong. I was watching the checkout on Abc the other night and this exact situation was discussed. The warranty starts again with the new item and the fact they've replaced it already admits fault for replacement again.

Contact consumer affairs if you've any issue's, or even better talk to the shop and swap the warrantied board for a decent wakestyle board.

^^ of course the hazard is when they go bust.

I wrote on here, a number of times, how good Westsuits / West Surfing Products was with their unlimited lifetime warranty. I was never asked for a receipt or how I busted it, it was just fixed.
Then that useless b1tch form Kooey bikini's bought them out and it went downhill, she fkd the company up badly and then sold the whole lot to some American mob. They did stuff all with it and wound up the lot so it doesn't exist anymore. Voila - no more wrranty cos who do I claim from....?

(PS did I mention give West a miss....? )