Forums > Stand Up Paddle Foiling

When Foil Drive goes Wrong!

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Created by IanInca 1 month ago, 20 Jun 2022
IanInca
190 posts
20 Jun 2022 10:37PM
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Hey folks,

I'm UK based and wanted to share my experience, I think forums can often be a place to vent frustration at manufacturers but my post is the opposite.

I have purchased way too many boards (?), hardware and wetsuits over the last 35 years. I have had a mixed bag of customer services from major companies some great and some down right rude! Therefore dropping a load of money on Foil Drive with it being such a new venture took a bit of courage and caused me to think..... - possibly took me about 5 minutes!!!?! After my 2nd session a major problem occurred and the team at Foil Drive could not have been any more helpful and have completely sorted me out above and beyond what I would expect. Therefore Aussies you should be proud of such great innovation and anyone that was potentially worried about after purchase care - you have no worries!! I can't recommend the customer service enough!!

juandesooka
591 posts
21 Jun 2022 8:33AM
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Based on subject line, I thought this might be the first FD horror story. With a combination of an unprotected underwater blender and flammable batteries, seems sadly inevitable that something bad will happen eventually. Hate to be a bummer, but the law of large numbers is pretty much unavoidable.

But hey, a nice surprise that it's a positive message! Great to give a shout out when you get above expectation service.

Johndesu
NSW, 475 posts
22 Jun 2022 12:04AM
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IanInca said..
Hey folks,

I'm UK based and wanted to share my experience, I think forums can often be a place to vent frustration at manufacturers but my post is the opposite.

I have purchased way too many boards (?), hardware and wetsuits over the last 35 years. I have had a mixed bag of customer services from major companies some great and some down right rude! Therefore dropping a load of money on Foil Drive with it being such a new venture took a bit of courage and caused me to think..... - possibly took me about 5 minutes!!!?! After my 2nd session a major problem occurred and the team at Foil Drive could not have been any more helpful and have completely sorted me out above and beyond what I would expect. Therefore Aussies you should be proud of such great innovation and anyone that was potentially worried about after purchase care - you have no worries!! I can't recommend the customer service enough!!


Yes I agree Foil Drive is number one in Customer Service & Product!:-)Highly Recommended:-)



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"When Foil Drive goes Wrong!" started by IanInca