WINDSURFnSNOW said...

Just some thoughts from the other side. Not the retailer in this case just the middle man sick of seeing the brand and the supplier panned.

Your vast experience on the water and in the industry doesn't automatically give you vast experience on a SUP. You like everyone else must go through a learning curve where stuff can and will happen. Sometimes responsibility falls closer to home than you might want to believe.

Paddles, knees, heavy feet, waves and many other things could have caused the damage on your board. In the sessions you hit the water did you or your wife never fall? Well done if you didn't but falling is part of SUP and it does happen.

I've been paddling a few years now and still fall in stupid ways and when damage does occur it has always been done by me, sandbanks, pitching waves in the middle of boards and paddles connecting with decks and rails. Not always in decent surf, often in 1 ft shories trying for one last hit in the shallows. Stuff has happened to my kit out there that I haven't noticed until quite a while later but this doesn't mean I didn't do it.

Lastly in Windgenuity's defense an offer of repair was made out of goodwill last Monday only one day after getting the sales receipt. This repair was to be paid out of their pockets for Matt as his case was not deemed a warranty by Naish due to impact damage. Pretty good of them.

This receipt took 8 days to turn up after it was requested making processing the claim in the mean time impossible. In this time though the case was very well aired on quite a few forums. Didn't see this mentioned on line though.

Thumbs up, thumbs down. Whatever. Just remember that shouting loudly doesn't always make something right.

WINDSURFnSNOW said...


Paddles, knees, heavy feet, waves and many other things could have caused the damage on your board. In the sessions you hit the water did you or your wife never fall? Well done if you didn't but falling is part of SUP and it does happen.