Hi All

Just want warn people of a supplier in Queensland that sold me a board....Told me that they had their own personal doing their boars with there own Warehouse. The board arrive with a big Made In China Decal. The board was poorly made with parts missing.

When the board arrived I rang them immediately to tell them I had parts missing and the quality of the board was shocking.The under part of the board had depression running along the board and was poorly finished. They told me to fill in a warranty claim form....When I told them that the fins are missing and the quality was so bad, he hang up on me...

Look i am only new to this sport, but no one needs to be treated like this...I should have known better!!!

Its been 4 days now and the best they will do is to have the board returned at my expense pending their inspection. I am sure that the brand is a good brand,but it is the supplier!!!!

Since this has happen another supplier told me that all SUP Boards are made in China or Thailand...Not that I have a problem with that. Just why was the supplier full of lies ....

Not sure if you are allowed to mention Brand or supplier, but I am sure you guys will let me know.

All I can say is support you local surf shop. Look at it , feel it and demo it and then you buy it. What do expect on line. The poor man always pays the most and buys a cheap sh!t board on line then goes and buys another board from your local surf store. You would have to be nuts to buy a board you have never seen or tried without at least trying find some reviews on it. All the major reputable board brands have entry level boards in their range. Same goes for the paddles. Yes most major brands are made in Asia but those factories produce top quality boards and some absolute sh!t. Send it back get your refund and go to the board review section on this site and buy a good one.

again

Yep mention the brand! Good for all of us to know even retailers like us!

Name and shame buddy, help others not to make the same mistake. Yes I agree with buying from a local shop, but we all make mistakes don't beat yourself up about it.

^^^ yep

Call Department of fair trading...
Make a complaint.

If u paid by credit card call ya bank

If you paid with paypal, lodge a complaint under buyer protection

If you paid cash. You made a error, never pay cash for online goods. But fair trading will help.