Send it back, that's total BS!
A decent dealer would be willing to work with you on that.

Above the main crack, slightly to the right, is that a big compression ding and some more paint chipping?
looks like you hit it a solid whack To do that..........

Shin impact hmmmm, looks like a decent knee impact. I've seen a couple of boards do the same both after nose diving down a wave...

Carbon is very strong but brittle , that's why some companies use a mix of composites and not carbon. The board has had a decent whack. Also not cool to jump on here to start bagging a board like that.

Doesn't look like a knee impact to me, looks like something straight has hit it. I know carbon is brittle, but you would expect it be stronger because it is a premium brand, that has a fair bit of Hype behind it.

I know I would be pissed if I spent over 3G on a new board for it to be damaged in the first surf.

What a crappy feeling when that happens on a new board.

I have been super impressed with the build quality and strength of my Hyper Nut.
7.4kg (with fins) for my 105L carbon board shows they have not skimped on carbon this year. This is also reflected by how little flex the board has and how solid it feels. However if I fell on my board with my paddle in my hand or landed hard there with my knee I would expect it to crack, as would any other board. I damaged my other carbon board by being in a rush and using the rail as a lever to pull the blade out of the water. Even though I did not pull hard it was enough for the shaft to crack the rail. Lesson learnt and am now more careful.

Squeeze around your rails and in the vicinity of where the crack is. If the area around where the crack is is noticeably softer that the rest of the board (mine has no give) then I think you would have a warranty claim. If not then it is not the manufacturers fault, just your bad luck.

carbon boards, they're like new girlfriends, gonna end up ****ed in the end! some sooner than later…...

Yes, while you get lots of posts like this even mentioning the brand in the title, you have to be careful posting this kind of thing. Been there myself, done it and paid for it via an otherwise harmless picture that revealled the brand. The negative responses can make it hard when you are honestly looking for advice.

In this case you have probably been bloody unlucky. It is worth taking it back to the retailer. Most have their own repairers. If the place you got it from are decent, they should offer to repair it for a minimal cost or maybe even free. It is a lot cheaper in the longrun to please customers and secure their return business??????

Looks like it was cut with a box cutter, very strange..

Australian Consumer law provides protection for products to be supplied and guaranteed as acceptable quality, durable, and fit for purpose.

Section 54

Guarantee as to acceptable quality

(1)?If:

(a)?a person supplies, in trade or commerce, goods to a consumer; and

(b)?the supply does not occur by way of sale by auction; there is a guarantee that the goods are of acceptable quality.

(2)?Goods are of acceptable quality if they are as:

(a)?fit for all the purposes for which goods of that kind are commonly supplied; and

(b)?acceptable in appearance and finish; and

(c)?free from defects; and

(d)?safe; and

(e)?durable;

as a reasonable consumer fully acquainted with the state and condition of the goods (including any hidden defects of the goods), would regard as acceptable having regard to the matters in subsection (3).

(3)?The matters for the purposes of subsection (2) are:

(a)?the nature of the goods; and

(b)?the price of the goods (if relevant); and

(c)?any statements made about the goods on any packaging or label on the goods; and

(d)?any representation made about the goods by the supplier or manufacturer of the goods; and

(e)?any other relevant circumstances relating to the supply of the goods.

(4)?If:

(a)?goods supplied to a consumer are not of acceptable quality; and

(b)?the only reason or reasons why they are not of acceptable quality were specifically drawn to the consumer’s attention before the consumer agreed to the supply; the goods are taken to be of acceptable quality.

Using a surf sup, in the surf, would not constitute abnormal use?

(5)?If:

(a)?goods are displayed for sale or hire; and

(b)?the goods would not be of acceptable quality if they were supplied to a consumer; the reason or reasons why they are not of acceptable quality are taken, for the purposes of subsection (4), to have been specifically drawn to a consumer’s attention if those reasons were disclosed on a written notice that was displayed with the goods and that was transparent.

(6)?Goods do not fail to be of acceptable quality if:

(a)?the consumer to whom they are supplied causes them to become of unacceptable quality, or fails to take reasonable steps to prevent them from becoming of unacceptable quality; and

(b)?they are damaged by abnormal use.

(7)?Goods do not fail to be of acceptable quality if:

(a)?the consumer acquiring the goods examines them before the consumer agrees to the supply of the goods; and

(b)?the examination ought reasonably to have revealed that the goods were not of acceptable quality.

Thanks all for the advice and feedback. Dealer taking a look and going to refer to distributor.

Maybe he's got a wooden leg...

PeterP said...

surfershaneA said..
It is worth taking it back to the retailer. Most have their own repairers. If the place you got it from are decent, they should offer to repair it for a minimal cost or maybe even free. It is a lot cheaper in the longrun to please customers and secure their return business??????

So if you tear your new shirt you would expect the retailer to fix it? If you scratch your new bike they should offer repair at minimal cost or for free????

The guy gave his board a knock and it gave in, not due to a manufacturing defect, but due to an unfortunate fall/crash.

I'm a retailer and don't agree when I'm requested to fix damage that has nothing to do with normal warranty cover.

Give your retailers some slack and fix your own damage. If that doesn't sit well with you then at least make sure you paid full retail before you make a claim like this. Rant over

Be fair - these boards aren't cheap and it was the guys first surf! It might be Ok to flame people over the net, but how would you feel if this happened to you?

When you look at the proportion of the repair cost to the profit, it is minimal. So - YES - if I was the retailer I would be happy to take a bit of a "knock" to gain a satisfied customer and the business this creates. A greater ongoing return....,,,,

Hey, maybe I get the customer skills from my "Godfather" who, as the first surf clothing shop millionaire, also started importing Levis? My mother was also in clothing retail and I have always worked in customer orientated trades and professions. Bugger, maybe I should even give retailing a go?????

Would be even less amusing if the guy got the one factory fault in thousands as happened in my paddle episode??

Loz79 said...

surfershaneA said..

PeterP said...

surfershaneA said..
It is worth taking it back to the retailer. Most have their own repairers. If the place you got it from are decent, they should offer to repair it for a minimal cost or maybe even free. It is a lot cheaper in the longrun to please customers and secure their return business??????

So if you tear your new shirt you would expect the retailer to fix it? If you scratch your new bike they should offer repair at minimal cost or for free????

The guy gave his board a knock and it gave in, not due to a manufacturing defect, but due to an unfortunate fall/crash.

I'm a retailer and don't agree when I'm requested to fix damage that has nothing to do with normal warranty cover.

Give your retailers some slack and fix your own damage. If that doesn't sit well with you then at least make sure you paid full retail before you make a claim like this. Rant over

Be fair - these boards aren't cheap and it was the guys first surf! It might be Ok to flame people over the net, but how would you feel if this happened to you?

When you look at the proportion of the repair cost to the profit, it is minimal. So - YES - if I was the retailer I would be happy to take a bit of a "knock" to gain a satisfied customer and the business this creates. A greater ongoing return....,,,,

Hey, maybe I get the customer skills from my "Godfather" who, as the first surf clothing shop millionaire, also started importing Levis? My mother was also in clothing retail and I have always worked in customer orientated trades and professions. Bugger, maybe I should even give retailing a go?????

Would be even less amusing if the guy got the one factory fault in thousands as happened in my paddle episode??

I think you're missing the point a little surfershane. I would not expect the retailer to cough up on warranty for a board ding that I did. If I hit someone in my brand new car on my way home from the dealer and scratch the side do you expect the dealer to pay??...no boards are bullet proof and light weight high end boards are even less so..Fair enough air you're concern on the breeze if its a legitimate claim and the company is doing nothing about it but don't go publishing these posts without first contacting the retailer and at least having a legitimate warranty claim..PS: I had a warranty claim on one of my top end boards and ended up with a brand new board ..I didn't publish any of the details on the breeze...

Heck I must be a nice bloke?

Yes, if I was a car dealer and the above happened, I probably would help you out with at least a wholesale cost priced repair. It's a total no brainer that I am going to get follow-on business from you, your family and friends.

Likewise, if you went to some forums asking advice about a problem you might have with the car, I would be stoked with the business I would get when you posted that I was more than happy to resolve the issue.

With some of the attitudes I see on here, I am starting to understand why customer service in Australia can be way below ordinary!

It is also becoming obvious why some like to "test the water" and get a few opinions on the net before returning a product to the retailer retailer?

Oh, should also note I excelled in a combined Business/Law degree at a reputable University majoring in Strategic Management. Guess that was another no brainer?

Although I don't necessarily agree in principal, I do concede there is method in the madness of SurfershaneA's suggesting repairing or compensation from retailer.
I'll just give you a quick story (It's a bit quiet at work) My wife's Aunty recently had a bingle in her car (single car accident her fault) her husband took the vehicle to the car sales from where they had purchased New, the manager took one look and said whip it around to the workshop we can't have Beryl driving that around it's bad for business. Car yard repaired for free $700 damage. Their rational thinking was Lionel and Beryl buy cars, we want their business. So I guess likewise with a board would you want return customers or boards with obvious home repairs advertising the boards weakness.

Of course I could be way off course here but good story eh