Hi Everyone,
PSH has had a manufacturing glitch months ago in the factory that has since been fixed. The problem has been some boards have had rails that cracked open. The numbers so far reported have been less than 30 worldwide out of well over 1000 made at that time.

PSH is 100% behind making this right and the factory is standing behind their products and will replace any board that has this problem or any other defect that is a factory issue.

OGSUP has had it happen to him and was nice enough to bring it to our attention before coming on here. I appreciate that OG but I really want people to know we have nothing to hide and are addressing this issue which is our first challenging problem we've had. Hopefully the last! All manufacturers have or will have some kind of defect and this is our turn.

It sucks but it's been fixed so we know its a temporary thing on a small amount of boards. I just want to let everyone know we are not going to hide from this and we will replace any board with this problem. If you pay to repair it, keep the receipt and I will pay for that too so you can surf it till a replacement arrives.

The factory has been notified about OG's board and we are waiting for word how his will be replaced and these kind of things are treated as a do it now. We have not sent one from the factory to AUS yet so we will see how fast they do this. This is a high priority issue and I am always on them to get things fixed if we have a problem.

I apologize for any waves lost or days paddling if this happens to anyones board. Please do not hesistate to send me a PM me if you have any problems with any of our products. (PM's show up in my e-mail right away)

Aloha, Blane

and why i want one.

Good Morning All,

The response from PSH is nothing short of remarkable in this day and age!

People ask me why you should support good retailers and quality product? My answer is scroll up to Blane's reply!

Enough said

Best Regards

Phill

Good spirit Blane.

Its like you 're making more customers then you're losing bc of this defect! Well done for putting your service behind your product 100%

Blane.. If you were standing nearby I'd pat you on the back and say "Goon on-ya Blane".

It's a shame you've had these drama's because IMO you're boards are one of the best in the world and you're one of the nicest guys in the industry.

I've enjoyed seeing your company grow and one day I hope to own one myself.. This little hiccup has certainly not deterred me from buying one.

DJ

B Chambers said...

Hi Everyone,
PSH has had a manufacturing glitch months ago in the factory that has since been fixed. The problem has been some boards have had rails that cracked open. The numbers so far reported have been less than 30 worldwide out of well over 1000 made at that time.

PSH is 100% behind making this right and the factory is standing behind their products and will replace any board that has this problem or any other defect that is a factory issue.

OGSUP has had it happen to him and was nice enough to bring it to our attention before coming on here. I appreciate that OG but I really want people to know we have nothing to hide and are addressing this issue which is our first challenging problem we've had. Hopefully the last! All manufacturers have or will have some kind of defect and this is our turn.

It sucks but it's been fixed so we know its a temporary thing on a small amount of boards. I just want to let everyone know we are not going to hide from this and we will replace any board with this problem. If you pay to repair it, keep the receipt and I will pay for that too so you can surf it till a replacement arrives.

The factory has been notified about OG's board and we are waiting for word how his will be replaced and these kind of things are treated as a do it now. We have not sent one from the factory to AUS yet so we will see how fast they do this. This is a high priority issue and I am always on them to get things fixed if we have a problem.

I apologize for any waves lost or days paddling if this happens to anyones board. Please do not hesistate to send me a PM me if you have any problems with any of our products. (PM's show up in my e-mail right away)

Aloha, Blane

Fantastic that a bloke like this comes on here and openly admits a defect in a run of his boards, is open, honest and forthright. Thank you.

I own 2 of your boards and have recommended to 4 friends that they buy them, 3 have and 1 is about to-principally because of the quality and performance of the boards-your attitude to customer service is the icing on the cake!

Again, thank you.

PS-like Naish and others do-suggest you put unique serial numbers on each of your boards-would help with an issue like this and assist to track history of boards and particularity assist in a theft.

Brilliant,
customer focused outcomes!!!! If all manufacturers had this view,what a world it would be,
Robbo

Casso said...

Thank you Blane. Thank you for your honestly, commitment to your customers, dedication to the sport and awesome boards (with which I have not had a single quality issue).

CASSO GET BACK TO WORK!!!!!
lol, Robbo

Blane , great boards, great attitude, much appreciated.

Same , I get my 3 psh in a couple of months !
regards
Rik

Ps { it,s a 12 footer } no hesatation

rodriguez said...

Blane , great boards, great attitude, much appreciated.

yep, good to see.

Petemc,

Hmmm let me guess???? 11ft and a ????? Doesnt mater really you will love them!

Come for a surf over the weekend its gonna be great!

Phill

you boys need some of this gum

Hahahahahahahahahahaha!!!!!!! When my friends see this they are not gonna let up! I just saved that picture. Gonna use it in some special places...

B Chambers said...

Hahahahahahahahahahaha!!!!!!! When my friends see this they are not gonna let up! I just saved that picture. Gonna use it in some special places..

Fugg-I hear you loud and clear-that's why I ditched my cracked board and went with your boards-I know if I have an an issue-no issue.

And if brown nosing is giving credit where it's due-I'm a choccy easter bunny.

loco4olas said...

B Chambers said...

Hahahahahahahahahahaha!!!!!!! When my friends see this they are not gonna let up! I just saved that picture. Gonna use it in some special places...

Fugg-I hear you loud and clear-that's why I ditched my cracked board and went with your boards-I know if I have an an issue-no issue.

And if brown nosing is giving credit where it's due-I'm a choccy easter bunny.

Looks like I have a buncha' red thumb stalkers-must be a band of Naish apologists? Give it to me-I can take it......easy to be a tough guy when you're anonymous.