Hey guys, I don't take that kinda stuff seriously plus you gotta admit, that's funny as Schit!!!

PeteMC,

Your always welcome down our way but you have to agree to hoot and hollar everyone into waves and have fun.

Sorry, I know I dropped the "F" word yet again.

If I ask nicely can I have a go on the 11fter, that was the first PSH I tried!

Phill

Think this will finally work.

Pete

Hey not fair That's me in the piccie. Never surfed in my life and new to the sport. I'll let you know if it makes me a better SUPer Gotta start somewhere - chill baby

Hey Pete,

Those 2 boards are close to the perfect quiver and you got methanes as well by the look. There are some breezers that will drool in thier keyboards thinking about those 2 puppies!

And how did you swing getting them both in red????

You guys are gonna have so much fun!

woooooooo hooooooo

Phill

This isn't customer support its all hands on deck damage control!
Having faulty product on the market with zero traceability is like trying to walk thru a field full of landmines! How many are out there? 20, 50 100?
Serial numbers not only give a product an ID it gives it a lifecycle (if the correct procedures are in place) and when problems like this occur a simple root cause analysis can determine the cause, the financial damage can be quickly determined, a general recall is made and you move on with hopefully minimal loss. In this case when it is the only product then it has the potential to break a company.
My advice is to go to a factory that is ISO9000 accredited that way you can concentrate on evolving the product and not worry about QA issues.
My other piece of advice is to take critiscm on the chin

and repell from reaction cause it could amplify a problem, one look at this comment and all I can think is the irony?

Honestly, I'm really surprised some other companies do not make better efforts to stoke out customers. If you guys seen or heard some of the ** that goes on in the industry, the history and how things REALLY came about, some of the companies that are popular would never sell another board. A lot of what is seen is a big freaking illusion. That's gonna change as we focus more on the end user and it will force others to either change their gig or fall to the wayside. Can't hide from reality for long...

Hope a valuable lesson has been learnt here and there is a happy ending not only for the company in question but all the others who are quick to jump on the bandwagon! Heck if I was younger and had the $$$ I'll do the same, SUP is the fastest growing sport in the world right? Good luck

Stevebee you've lost me
If there's a board problem then it will be corrected,
what more can you ask for?,
I guess if you want to focus on your negative opinions then that's up to you,
Cheers,
Camo.

B Chambers said...

We got nothing to hide here. As far as the ass kisser thing I thought it was funny! Yes to serial numbers and they are coming on all boards. Already in place.

As far as I'm concerned, the customers that bought PSH boards are our customers till we part ways. Damage control, Customer Service. Call it whatever the hell you want as long as they are our customers I call it customer service.

We tell it like it is when it comes to what is going on with us. We handle things our way and they handle it theirs.

Mate, the original arse kisser posting was all Aussie tongue in cheek shiit stirring-all in good jest.

Don't feel at all defensive-there's no need. Feel confident and proud that you're being proactive and doing the right thing as one of the leading SUB manufacturers-you're setting the standard-in design, performance, quality and customer service-I'm sure your sales figures reflect the market's confidence in your product.

Good move on the serial numbers.

Matt

Yeah the arse kissing thing shouldnt be taken too seriously by any side methinks. Its very "Aussie"

I think Stevibee made some good points and wasnt being overly critical. Though to be far to Blane he had already addressed most of Stevibees points in his previous comments upthread.

Whether you call it Customer Service or call it Damage Control I think the important thing to be recognised here is that Blane is trying to improve PSH products and service. The fact hes doing that by better and more open communication with his customers should be applauded IMO.

Not sure where it seems the ass kisser thing bothered me. I thought it was funny as hell and I even saved the picture for use in other situations where I can get my friends I keep all those kinds of pics.