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online board ordering

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Created by slipperyduck 5 months ago, 21 Apr 2017
slipperyduck
WA, 18 posts
21 Apr 2017 2:23PM
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Hi all

Im wanting to get a board from the east coast as they don't have the one I'm after in WA.
has anyone delt with Ocean Addicts getting boards sent from online shopping?
pro's and con's muchly appreciated

JoffaDan
VIC, 232 posts
21 Apr 2017 4:30PM
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I just bought a second hand board from them (I'm in Victoria). It arrived in good condition 5 business days after placing the order via Star Track Express. Ben from Ocean Addicts was very pleasant to deal with and the whole process couldn't have gone any smoother.

Having said that there is always the risk of damage during freight as it depends on several individuals at the freight company handling your board, and all it takes is a grumpy link in the chain who hasn't had their morning coffee to ding your board.

slipperyduck
WA, 18 posts
21 Apr 2017 2:33PM
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Thanks for the reply Joffa
they seem pretty good, I'm just checking their legit ..

Skeeee
VIC, 113 posts
21 Apr 2017 5:37PM
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Hey 'Duck, I have dealt with Ocean Addicts a number of times and they have always been fantastic and really looked after me. I recently purchased another Naish board from them for what was a very good price and it arrived within a few days here in Vicco, was very well packaged and thankfully had no damage at all. They have always provided me above average advice, service and support and I would recommend them to you.

(Note: I am not affiliated with nor in receipt of any particular special treatment from Ocean Addicts in any way)

mickyj
VIC, 65 posts
21 Apr 2017 5:41PM
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Yeah me too.Had an Allwave posted to Vic and no probs,came in good Nik.

dantren
QLD, 105 posts
21 Apr 2017 5:51PM
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Ocean Addicts is a legitimate business with a commercial shop. They are well established on the sunny coast.
There won't be any problems with the board arriving, but might be worth specifying how you want it packaged - at least you cover that part of it to reduce any chance of transport damage.

slipperyduck
WA, 18 posts
21 Apr 2017 9:25PM
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Thanks guys ....
good to know , great advice on packing . The travel over is the kicker.

JOYRIDER
689 posts
22 Apr 2017 4:55PM
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Select to expand quote
slipperyduck said..
Thanks for the reply Joffa
they seem pretty good, I'm just checking their legit ..


If you're worried buy it from your local store.

colas
2165 posts
22 Apr 2017 10:29PM
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When ordering online, please do the mental check: "What if the board arrives damaged, and I am offered a rebate for having it repaired professionally locally" (or repairing it myself).

If you are not ready to accept this risk, I suggest you do not order online (maybe because you have no affordable repair shop locally).

micksmith
VIC, 1114 posts
23 Apr 2017 7:01AM
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Select to expand quote
colas said..
When ordering online, please do the mental check: "What if the board arrives damaged, and I am offered a rebate for having it repaired professionally locally" (or repairing it myself).

If you are not ready to accept this risk, I suggest you do not order online (maybe because you have no affordable repair shop locally).


Some great advise here, you could also get insurance and open the packaging at the depot of delivery this way you have evidence if it turns pear shape.

Rossall
WA, 465 posts
23 Apr 2017 6:33AM
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SD Ocean Addicts are superb, great shop and great service, myself and a few WA locals have bought from them, it's all good news

slipperyduck
WA, 18 posts
26 Apr 2017 8:48AM
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Thanks for the advice and comments.... will order today...

colas
2165 posts
26 Apr 2017 2:48PM
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Select to expand quote
micksmith said..
Some great advise here, you could also get insurance and open the packaging at the depot of delivery this way you have evidence if it turns pear shape.


Yes, that's what I meant actually. The insurance most of the time will just pay the costs of repairs, unless the board is totalled.

Plus going at the depot you spare the board the risks of being handled for local delivery, and you can go when you have time, and not be stuck at home a day.

slipperyduck
WA, 18 posts
4 May 2017 3:59PM
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Well it took a couple of extra day but the order is in .... now just waiting on a sweet 2017 mana 9'5 gtw.
fyi the blokes at ocean addicts looked after me pretty well...
I'll keep you posted on the outcome

slipperyduck
WA, 18 posts
23 May 2017 2:05PM
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Well the board turned up right on the day as planned ... but .... not a great finish so sent it back and came with wrong fins so sent those back to, in all fairness I'll probably change those but want to make the decision myself if you know what I mean. I admit it was a painless turnaround getting the board picked up and sent back apart from the fact winter had decided to hold off a bit and 28 degrees in may and I was busting to use it.
So another wait and again for the board turn up, it's on time. So is winter now.. cue find wetsuit
This time the board is perfect....
so in hindsight a couple of things...
If going online go with a shop that honers their return policy, and ponder the advice of those in the thread
and.... 2nd
i don't get why I trialled the board locally and then when I said I'll take one they said sorry don't have one for you, trust me I'd prefer to buy face to face.

yours to ponder...

oh btw, no affiliation, just a guy that saved his cash for a new toy.


Smithy
VIC, 763 posts
23 May 2017 7:39PM
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Mmmm, well I recently purchased a second hand board from OA from the buy and sell here...

Great sales service at the time of purchase, luckily they packed it really well as my wife witnesses the delivery driver drag the board in its packing box 80m down the driveway including down a couple of steps, luckily no damage from the shipping...

However... the board was advertised as being as new with a minor scuff on the nose, the minor scuff turned out to be one of 2 amateur repairs that I will have to have professionally redone. I took some photos and emailed to OA but have heard nothing not even a courtesy call or return email.

So as they say, buyer beware...

PS. Love the board

slipperyduck
WA, 18 posts
25 May 2017 9:11PM
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Yey .. worth the wait!

Emeboy
NSW, 70 posts
26 May 2017 9:51AM
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Board looks great Slippery Duck and good to hear it all ended up working out.

I have just received a board from east as well (not from OA) but unfortunately mine came with a small ding in the rail. Packing was good with bubble wrap and 2 layers of cardboard so really disappointing. I wonder if the ding was there before packing as it is hard to see till you see it..... now I cant un-see it!

Hopefully this can be sorted without too much hassle... No board for the weekend now and sending back to QLD might be even worse. This is my 3rd online board order and the first problem but I think I will stick to buying from the store from now on.....









Emeboy
NSW, 70 posts
27 May 2017 9:32AM
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Good news.... The supplier got back in touch with me and has agreed to cover the cost of repairs. I reckon that is the sign of great customer service.... No hassles, just put it right. Thanks guys....

AndyR
QLD, 1332 posts
27 May 2017 12:40PM
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What freight company was it sent with? Should we all avoid? Clearly been dropped when transhipping at some stage.

slipperyduck
WA, 18 posts
27 May 2017 11:07AM
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Select to expand quote
Emeboy said..
Good news.... The supplier got back in touch with me and has agreed to cover the cost of repairs. I reckon that is the sign of great customer service.... No hassles, just put it right. Thanks guys....


Hey great news Emeboy
thats all you can hope for really.
like my experience ring them up send some pics ... sorted. Turns a sour experience sweet again.
i think it's all about the after sales service, if you have that your all good even if your buying face to face



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"online board ordering" started by slipperyduck