I just sent 4 boxes to different spots in the eastern states. One box had 2 sails and a mast. I got a quote via Transdirect and their best $ option was Hunter Express. Items are still on their way so I can't comment about delivery time yet, or any other issues

I've had terrible results with Ego (hunter express). It relates to extra dimension charge they charge your card with after the initial booking charge.
It's typically $10-15 on a $100 sail box. You think not worth worrying about, yet you were sure you measured the dimensions correctly.

THEN IT HAPPENS AGAIN - only this time you took photos of the dimensions, allowed an extra 1cm and where present when they picked them up.
There were 3 sail boxes, all the same height and width, just the length was different. One box went through ok, one was out by 0.5cm and the other by 3cm! (Width)

I complained. Provided photos – I even got the receiver to take measurement and photos, to verify the measurements
Got the generic letter back, stating that that two of the boxes were out of specifications and that’s why you were charged extra

I provided photos of measurements before and after delivery, but no response.

YOU HAVE NO COME BACK ON THEM. They don’t want to know you and you have no way of holding them accountable.

Who knows would happen if there was a damage issue – even with insurance.

I no longer use them, I go to my local courier and get them to measure the box.

I’ve also heard other people have this same problem with Ego couriers, yet haven’t they bothered about it due to the extra cost not worth the effort

What’s has been other people experience with them?