I can't provide any insight into the quality or performance of XTC kites since the kite/board package that I "won" in an eBay
auction on November 26, 2004 has yet to arrive even though Mr. Charles Werb persistently claims that he posted it on December 21,
via Australia Post.
If it were not for Graham (
http://www.brandxkites.co.uk/) I'd probably still be trusting that Charles sent the XTC kite/board
package, albeit with increasing doubt. However as it happens on January 19 when my patience with Charles' lame excuses for not
providing a tracking number for the registered insured post that I ordered (for which I paid US$65, and that Charles acknowledged
via email) finally expired, I discovered via a Google search on keyword "XTC" that I was not alone in my frustration with Charles.
Now I can't say whether Charles is a liar, or whether he just has extremely bad luck with the reliability of mega corporations such
as Australia Post, UPS, TNT, DHL and whatever other postal/courier services he claims to have used to ship his merchandise. I wonder
if the legal counsels of these corporations would consider Charles' propensity to blame them for his delivery problems slanderous of
their reputations?
Either way in my case his attempt to blame Australia Post is moot since I ordered registered insured postage. It's no concern of
mine if Australia Post loses it since I can claim the insurance money (provided I have a tracking number). But since Charles never
provided the tracking number after numerous requests over a period of two months I can't help but conclude that he never posted the item.
What I can do is relate my recent experience. You be the judge for yourself. The following is a sample of my correspondence with
Charles. Do Charles' responses look familiar anyone? I apologize for the length, but since "Craig" has questioned the veracity of
Graham's experience with Charles, I hope that this may add some authenticity to the recounting of my experience.
* After failing to respond to our queries for the postal tracking number since January 6, 2005, Charles finally sent us (my wife Carrie) this email only after we registered a complaint with PayMate. We have not heard from him since.
-----Original Message-----
From: xtckiteboarding [mailto:
[email protected]]
Sent: Thursday, January 27, 2005 2:42 AM
To: Carrie
Cc: Client Services
Subject: 8mt Kite and board
Good morningn Carrie.
This product was shipped on the 21 December 2004 with Australia Post.
We have now only found out that the product that has gone out using this system is taking UPTO 8 weeks to be delivered due to the size.
We are getting emails back daily from clients whoi are now receiving gear shipped END Novemeber!!!!!!!!!!!!!!!!
I will contact Australia Post Friday to find out any news as they have been really helpful in sorting this out for us as they have
acknowledged their responsibility inn not confirming with the receiving country first.
Yous faithfully.
Charles Werb
+61418984019
* This is the email chain faithfully rendered (except for some masked telephone numbers) from the date of the initial transaction (Nov 26) until January 19 when I discovered via a Google search on keyword "XTC" that I was not alone in my dissatisfaction with Charles:
-----Original Message-----
From: Carrie
Sent: Wednesday, January 19, 2005 8:47 AM
To:
[email protected];
[email protected]Subject: RE: FW: FW: Item #7116383574 Purchase
Importance: High
Charles,
It's been 2 weeks since your last e-mail. Please e-mail the tracking #, the shipping company name, and expected arrival time ASAP.
Thanks,
Carrie
-----Original Message-----
From: Carrie
Sent: Monday, January 17, 2005 2:55 PM
To: '
[email protected]'
Subject: FW: FW: FW: Item #7116383574 Purchase
Charles,
I still haven't received this fax or e-mail with shipping info. Please respond ASAP...anxiously waiting to hear when we might receive this purchased item.
Thanks,
Carrie
-----Original Message-----
From: Carrie
Sent: Thursday, January 06, 2005 9:31 AM
To: 'Lynn Robertson'
Subject: RE: FW: FW: Item #7116383574 Purchase
Hi Charles,
You can fax it to xxx-x63-6723. Thanks very much for getting back to me.
Carrie
-----Original Message-----
From: Lynn Robertson [mailto:
[email protected]]
Sent: Thursday, January 06, 2005 1:42 AM
To: Carrie
Subject: RE: FW: FW: Item #7116383574 Purchase
Hi Carrie.
I keep trying to send the attachment of the freight docket but it is
bouncing back.Do you have a fax no?
Thanks
Charles
From: "Carrie "
To: "Lynn Robertson" <
[email protected]>
Subject: RE: FW: FW: Item #7116383574 Purchase
Date: Tue, 4 Jan 2005 13:20:12 -0500
Hi Charles,
I'm still waiting for the shipping information. Please respond ASAP.
Thanks, Carrie
-----Original Message-----
From: Lynn Robertson [mailto:
[email protected]]
Sent: Monday, December 20, 2004 4:42 PM
To: Carrie
Subject: RE: FW: FW: Item #7116383574 Purchase
Hi Carrie.
Apologies for the late reply but frantic here leading upto Christmas.Will email shipping details today.Thanks Charles
From: "Carrie "
To: <
[email protected]>
Subject: FW: FW: Item #7116383574 Purchase
Date: Mon, 20 Dec 2004 09:19:16 -0500
I'm sorry to be a pest, but please let me know ASAP the shipping status of the item I have purchased. I am getting very concerned
about the lack of communication around this item.
Thank you,
Carrie
-----Original Message-----
From: Carrie
Sent: Wednesday, December 15, 2004 3:53 PM
To: 'Lynn Robertson'
Subject: RE: FW: Item #7116383574 Purchase
Hi Charles,
Could you please let me know when you shipped out this item and the tracking number for it. You indicated below that you would be
shipping it last week, however I haven't heard from you.
Thanks,
Carrie
-----Original Message-----
From: Lynn Robertson [mailto:
[email protected]]
Sent: Thursday, December 02, 2004 3:42 PM
To: Carrie
Subject: RE: FW: Item #7116383574 Purchase
Hi Carrie
Payment received as per paymate,gear will be shipped out next week.W
will advise shipping details as soon as it leaves. Thanks Charles
From: "Carrie "
To: <
[email protected]>
Subject: FW: Item #7116383574 Purchase
Date: Thu, 2 Dec 2004 11:54:58-0500
Good Morning,
I'm getting a little concerned in the fact that I have not heard
from you since I purchased this item and paid for it. Please respond to the below e-mail as soon as possible.
Thank you,
Carrie
-----Original Message-----
From: Carrie
Sent:Tuesday, November 30, 2004 8:18 AM
To:'
[email protected]'
Subject: FW: Item #7116383574 Purchase
Good Morning Charles,
I actually managed to pay this through Paymate. They sent me an
e-mail last night to say that the money has cleared and will be deposited into your acount. The total is $582.30 and covers the $500 cost of item and the $65 US shipping that you quoted, converted to Australian Dollars.
Please let me know when you will be sending the Kite Surfer out
and a tracking # so that I can follow up on its whereabouts.
Thanks,
Carrie
-----Original Message-----
From: Lynn Robertson [mailto:
[email protected]]
Sent: Thursday, November 25, 2004 5:58 PM
To: Andrew
Subject: RE: Question about postage for item #7116383574 - KITESURFING,KITEBOARDING 8MTKITE+FREE BOARD NO RESERV
Hi Mate.
It is insurec parcel post.
Thanks
From: Andrew
To: Lynn Robertson <
[email protected]>
Subject: RE: Question about postage for item #7116383574 -
KITESURFING,KITEBOARDING 8MTKITE+FREE BOARD NO RESERV
Date: Thu, 25 Nov 2004 16:58:48 -0500
Charles,
Does the US$65 shipping charge include insurance/registration? If not
how much extra is that?
Thanks,
Andrew
-----Original Message-----
From: Lynn Robertson [mailto:
[email protected]]
Sent: Thursday, November 25, 2004 4:24 PM
To: Andrew
Subject: RE: Question about postage for item #7116383574 -
KITESURFING,KITEBOARDING 8MTKITE+FREE BOARD NO RESERV
Hi Andrew
Yes we can ship by sea/surface mail which will cost US$65.00 Thanks
Charles
From: Andrew
To:
[email protected]Subject: RE: Question about postage for item #7116383574 -
KITESURFING,KITEBOARDING 8MTKITE+FREE BOARD NO RESERV
Date: Thu, 25 Nov 2004 16:02:33 -0500
Hi Lynn or Charles,
Is that the airmail shipping rate?
Is there a lower cost shipping rate, where delivery time is not a factor (within reason, i.e. max. 3 months)?
Thanks,
Andrew
-----Original Message-----
From: Lynn Robertson [mailto:
[email protected]]
Sent: Wednesday, November 24, 2004 4:35 PM
To: Carrie
Subject: RE: Question about postage for item #7116383574 -
KITESURFING,KITEBOARDING 8MTKITE+FREE BOARD NO RESERV
Hi
Yes we do,shipping is US$120.
Thanks
Charles
From: Carrie
Reply-To: Carrie
To:
[email protected]Subject: Question about postage for item #7116383574 -
KITESURFING,KITEBOARDING 8MT KITE+FREE BOARD NO RESERV
Date: Wed, 24 Nov 2004 09:50:53 -0800
Dear repetextc,
Do you ship to Canada? If so, how much
To respond to the question online, go to the URL below. You will
have the option to display your response directly on your item page.
contact.ebay.com.au/ws/eBayISAPI.dll?RespondToQuestion&iid=7116383574&qid=379282864=====================================================================
Item #/Item Title End Date
=====================================================================
7116383574 03-Dec-04
KITESURFING,KITEBOARDING 8MT KITE+FREE BOARD NO RESERV
Thank you,
walk1971