Naish 10'6" Wood Veneer 1 week old - cracking

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loco4olas
loco4olas
NSW
1525 posts
NSW, 1525 posts
14 Apr 2009 9:42pm
I have a new 10'6" Naish-with the NEW cammo grip which has now peeled up-apparently the grip problem has NOT gone away.

So I take the board back to warranty the grip-no issue there-the guys at Wind Surf n Snow are always top rate.

I take the board home and decide to peel off all the errant grip-to wax the board to keep riding whilst waiting for the new grip to come in under warranty.

On taking the grip off I notice about a 15 or so cm crack along the deck 'ridge'-about exactly where my left foot rests when parallel feet paddling:



Also notice there's heaps of heel dents etc.

Seems kinda' 'not right' to me on a board that's only been ridden about 8 times in 1-2 feet waves by a 77kg guy and a 50kg girl.

Anyone else had similar problems or input?

I'm back to see the guys at Wind Surf n Snow tomorrow.

Ta'
Matt
62mac
62mac
WA
24860 posts
WA, 24860 posts
14 Apr 2009 7:50pm
Hmm, thats not right loco,I can see a new board coming your way
loco4olas
loco4olas
NSW
1525 posts
NSW, 1525 posts
14 Apr 2009 9:51pm
Just wish it was a 9'6" PSH Wide Ripper!
mybrosweeper
mybrosweeper
NSW
1016 posts
NSW, 1016 posts
14 Apr 2009 9:58pm
I was shown a NAISH at Christmas that was de-laminating aroung the carrying rebate in the deck.The dude said he tried to fix it with epoxy glue with no sucess,then the retailer ered at his repair saying that he should of left it and taken the board straight back to them,
Robbo
loco4olas
loco4olas
NSW
1525 posts
NSW, 1525 posts
14 Apr 2009 10:11pm
ianr64 said...

I was shown a NAISH at Christmas that was de-laminating aroung the carrying rebate in the deck.The dude said he tried to fix it with epoxy glue with no sucess,then the retailer ered at his repair saying that he should of left it and taken the board straight back to them,
Robbo


Right on-that's exactly what I'm doing and it's the correct course of action-play with it before taking it back and you kinda' shoot yourself in the foot.
62mac
62mac
WA
24860 posts
WA, 24860 posts
14 Apr 2009 8:13pm
62mac said...

Hmm, thats not right loco,I can see a new board coming your way


Now the Naish is a top quality brand,so it must be one in a million! IMHO!
Naish fan mac
62mac
62mac
WA
24860 posts
WA, 24860 posts
14 Apr 2009 8:14pm
loco4olas said...

ianr64 said...

I was shown a NAISH at Christmas that was de-laminating aroung the carrying rebate in the deck.The dude said he tried to fix it with epoxy glue with no sucess,then the retailer ered at his repair saying that he should of left it and taken the board straight back to them,
Robbo


Right on-that's exactly what I'm doing and it's the correct course of action-play with it before taking it back and you kinda' shoot yourself in the foot.


I agree,leave it alone then take it back ,mac
champcrow
champcrow
SA
804 posts
SA, 804 posts
14 Apr 2009 11:42pm
I've had my Naish 18 months and nothing like that has happened. Get it back to them, i'm sure they will look after you.
loco4olas
loco4olas
NSW
1525 posts
NSW, 1525 posts
15 Apr 2009 8:16pm
Champcrow-you may not know there's a problem unless you've taken your grip up-I only noticed because the grip came up and I decided to peel all the grip up and wax whilst waiting for the new grip.

I suspect a design issue in the construction-this isn't the first 10'6" with the problem.

I think the issue is that where you stand on the Naish 10'6" they have changed the rail shape so that where the rail comes over to the deck -the deck has a raised hard ridge for about 2 feet-done to flatten out the deck and give you a ridge to work off when parallel paddling (similar to grip which has the same raised area). It's a good idea-BUT what I suspect happens is the rail and the ridge in the area is stiffer and more rigid than the nearby deck area-results in the deck flexing where your feet are placed and thus where the stiffer rail meets the softer deck it gives and cracks in a parallel line (to the rail line) along that area where the less flexible and more flexible boundaries meet-I'm sure there's some engineering/physics jargon to more clearly (or not Wink ) express what I'm stating.

I did notice that my deck (after only about rides in fairly mellow waves) was remarkably dented-did not expect that on an epoxy board-would on my 4oz poly glass 6'1" boards-after a few surfs they're battered.

Matt
tha dogman
tha dogman
NSW
2912 posts
NSW, 2912 posts
17 Apr 2009 12:50pm
hi loco

my naish has the same crack line as yours put only about 100mm

i did a quick fix job on it and have had no problem with it for well over a year now and it has been through hell

the deck sunk a little at first but has stopped

having no grip is good as you can see any cracks etc in the glass and fix it before it takes on water and becomes a bigger problem

let us know what goes down

later dogman
loco4olas
loco4olas
NSW
1525 posts
NSW, 1525 posts
17 Apr 2009 1:25pm
tha dogman said...

hi loco

my naish has the same crack line as yours put only about 100mm

i did a quick fix job on it and have had no problem with it for well over a year now and it has been through hell

the deck sunk a little at first but has stopped

having no grip is good as you can see any cracks etc in the glass and fix it before it takes on water and becomes a bigger problem

let us know what goes down

later dogman



Mate it looks like a common problem-over At www.standupzone.com there's a few guys there from the US with the same or similar issues.

Taking on water (as well as structural integrity-which in a circular way is negatively effected by water penetration) is a huge issue.

Looks like there is only a gloss coat over the wood laminate-you then get flexing at that point (where the hard rail line meets the softer deck) where you place your feet and the flex causes cracking.

champcrow
champcrow
SA
804 posts
SA, 804 posts
17 Apr 2009 1:42pm
loco4olas said...

Champcrow-you may not know there's a problem unless you've taken your grip up-I only noticed because the grip came up and I decided to peel all the grip up and wax whilst waiting for the new grip.

I suspect a design issue in the construction-this isn't the first 10'6" with the problem.

I think the issue is that where you stand on the Naish 10'6" they have changed the rail shape so that where the rail comes over to the deck -the deck has a raised hard ridge for about 2 feet-done to flatten out the deck and give you a ridge to work off when parallel paddling (similar to grip which has the same raised area). It's a good idea-BUT what I suspect happens is the rail and the ridge in the area is stiffer and more rigid than the nearby deck area-results in the deck flexing where your feet are placed and thus where the stiffer rail meets the softer deck it gives and cracks in a parallel line (to the rail line) along that area where the less flexible and more flexible boundaries meet-I'm sure there's some engineering/physics jargon to more clearly (or not Wink ) express what I'm stating.

I did notice that my deck (after only about rides in fairly mellow waves) was remarkably dented-did not expect that on an epoxy board-would on my 4oz poly glass 6'1" boards-after a few surfs they're battered.

Matt


Hey Mat, i never had a deck grip on my board for the first 10 months and then i put a naish camo deck grip with raised edges on. I never noticed any damaged the first 10 months and here's hoping that it's all still good underneath now. (touch wood)

Danny.
loco4olas
loco4olas
NSW
1525 posts
NSW, 1525 posts
27 Apr 2009 3:05pm
So the official word from the local Naish distributor is that in their view the deck in that area has suffered and impact and therefore cracked and that it's my responsibility. Which is entirely incorrect.

At no time did that section of the board suffer any impact-the only 'impact' was the weight of my left foot (I'm 170lbs) and that of my wife (she's 120lbs). They've said that the best case scenario is a repair paid for by them-but at this stage they are not agreeing even to that-the Australian distributor has to go back to Naish and confirm with them the next step-based upon me saying I totally disagreed with their conclusion-I said I didn't want a repaired board-it was used 5-6 times and has failed-again reiterated that the very best scenario was that they paid for a repaired board, but they weren't agreeing to that at this stage.

Not impressed at all with the response so far-it's turned into a 'my word against yours' scenario.

So far I've been without the board for 2 weeks.

Oh yeah, I was told that once the board is taken in the surf they can't guarantee it. But it's advertised as a board FOR the surf.....?

Very significant contrast to the way Blaine reacted when there was the possibility of one of his boards having an issue:

www.standupzone.com/forum/index.php?topic=3708.0

I'll let you know how it turns out-looks instructive for others in the industry both manufacturers and consumers.
Lobes
Lobes
885 posts
885 posts
27 Apr 2009 1:30pm
For Real?

Wow thats handy to know. I've adjusted Naish's ranking on my 'wish list' of boards.
DavidJohn
DavidJohn
VIC
17570 posts
VIC, 17570 posts
27 Apr 2009 3:47pm
That is a bummer for you and it is a shame that Naish can't just replace it for you.

It would be great if Naish could just replace every board that comes along with damage but I can see their side of this also. (btw I'm not taking sides here)

I'm sure they get alot of "I was just paddling along in flat calm water and my board just broke in half for no reason" type comments where it's obvious that's not the case.

Also it's not about how many times it's been used or how new it is because just one awkward fall onto the board within the first few minutes can do damage that you could not hold Naish responsible for.

I've seen heaps of Naish boards that have taken years of punishment with no real damage so I think they are almost bulletproof.. but really no board is.

I would have a surfboard repairer repair it and stick your new grip on and I'm sure it will be fine.. I know that's not the answer you're looking for but that's what I'd do.

DJ

loco4olas
loco4olas
NSW
1525 posts
NSW, 1525 posts
27 Apr 2009 3:50pm
Lobes said...

For Real?

Wow thats handy to know. I've adjusted Naish's ranking on my 'wish list' of boards.


Funny thing is I went to the Wind Surf n Snow demo day and had a brief paddle on the 903 (and a bunch of other boards) and really thought that's be the one I'd go with-but it just shuts down the idea with the bullsh$t I'm getting in the cracked deck.

I am absolutely adamant that no impact whatsoever occurred to the area. It was treated with kid gloves-it's basically my wife's board who is absolutely fastidious.

Besides the crack it has an inordinate amount of pressure dents from our feet in other areas-same as you'd expect on a 4 oz short board but NOT on an epoxy SUP with a number of laminates.

Very disappointed.

Bloody ridiculous really.
OG SUP
OG SUP
VIC
3516 posts
VIC, 3516 posts
27 Apr 2009 3:55pm
Hi Loco.

It sucks that happened to your Naish, I am really surprised to hear the response you have gotten from the retailer!

I went to the link you posted on ZONE and read Blaines reply very different.

Blaine has written to me re fins and other topics just from him or someone else reading posts on the forums. You can tell he is just stoked about surfing and his product.

I believe that Naish will come to the party, all it would take is a few posts like yours and you could destroy a global brand over night!

I bet you that there are a lot of nasties sitting under deck grips all around the world that no one knows about yet!!!

Best wishes hop it gets sorted soon!

Phill





loco4olas
loco4olas
NSW
1525 posts
NSW, 1525 posts
27 Apr 2009 3:58pm
DavidJohn said...

That is a bummer for you and it is a shame that Naish can't just replace it for you.

It would be great if Naish could just replace every board that comes along with damage but I can see their side of this also. (btw I'm not taking sides here)

I'm sure they get a lot of "I was just paddling along in flat calm water and my board just broke in half for no reason" type comments where it's obvious that's not the case.

Also it's not about how many times it's been used or how new it is because just one awkward fall onto the board within the first few minutes can do damage that you could not hold Naish responsible for.

I've seen heaps of Naish boards that have taken years of punishment with no real damage so I think they are almost bulletproof.. but really no board is.

I would have a surfboard repairer repair it and stick your new grip on and I'm sure it will be fine.. I know that's not the answer you're looking for but that's what I'd do.

DJ




Mate, I would have NO problem with that approach if I had damaged the board in any way-but I didn't-this board has inherent problems. I've surfed for years (and worked in the industry for years) and broken heaps of short boards and I would NEVER consider taking them back and whinging about the damage.

There was no awkward fall-there was no impact-nothing except our left foot in that EXACT area where the failure occurred.

This IS different-as you said:

DavidJohn said...I've seen heaps of Naish boards that have taken years of punishment with no real damage so I think they are almost bulletproof.. but really no board is.


That's all the more reason to think this is the board that proves the rule-another local guy has had EXACTLY the same problem-he posts here but doesn't want to get involved for whatever reason.

I'm not just going to walk away and accept the defect-it was used in 1-2 feet surf 5-6 times by my wife and I-the Naish should not have suffered the failure it has.



loco4olas
loco4olas
NSW
1525 posts
NSW, 1525 posts
27 Apr 2009 4:00pm
OG SUP said...

Hi Loco.

It sucks that happened to your Naish, I am really surprised to hear the response you have gotten from the retailer!

I went to the link you posted on ZONE and read Blaines reply very different.

Blaine has written to me re fins and other topics just from him or someone else reading posts on the forums. You can tell he is just stoked about surfing and his product.

I believe that Naish will come to the party, all it would take is a few posts like yours and you could destroy a global brand over night!

I bet you that there are a lot of nasties sitting under deck grips all around the world that no one knows about yet!!!

Best wishes hop it gets sorted soon!

Phill




I'm not hopeful.

Received a very stone wall response from Windgenuity-the importer/distributor here-adamant that I was at fault. As I've said above-no issue whatsoever if I had in any way impacted on the board and caused damage-it didn't happen.


laurie
laurie
NSW
3902 posts
NSW, 3902 posts
27 Apr 2009 4:28pm
Much like the previous "industry sucks" topic, I regretfully close this topic.

Your first response would be "Why", and maybe a "you're protecting xyz", or "it's not fair".

None of these reasons are the case. I ask that you trust my experience in admin of forums for many years that this topic is not going to end well for anybody. Private communications are already getting published. Then nobody can talk to anybody anymore for fear of whatever you say may get misinterpretted and published on the net.

For example, Loco4olas may get a reputation for being a "complainer", or "bullduster" and shops will steer clear of him because he's know to 'trash brands' on the internet.

Retailer may get a reputation for not backing up a warranty or accussed of lousy service.

As evidenced, the brand is already taking a beating.

As time drags on and people get more upset, it gets worse.

We've even got it in our forum policy:

www.seabreeze.com.au/Members/Help/ForumRules.aspx#h40

I sincerely hope the board issue can be satisfactory dealt to all parties happiness.

Thanks,
Laurie
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