Much like the previous "industry sucks" topic, I regretfully close this topic.
Your first response would be "Why", and maybe a "you're protecting xyz", or "it's not fair".
None of these reasons are the case. I ask that you trust my experience in admin of forums for many years that this topic is not going to end well for anybody. Private communications are already getting published. Then nobody can talk to anybody anymore for fear of whatever you say may get misinterpretted and published on the net.
For example, Loco4olas may get a reputation for being a "complainer", or "bullduster" and shops will steer clear of him because he's know to 'trash brands' on the internet.
Retailer may get a reputation for not backing up a warranty or accussed of lousy service.
As evidenced, the brand is already taking a beating.
As time drags on and people get more upset, it gets worse.
We've even got it in our forum policy:
www.seabreeze.com.au/Members/Help/ForumRules.aspx#h40I sincerely hope the board issue can be satisfactory dealt to all parties happiness.
Thanks,
Laurie