Should they repace my kite??

> 10 years ago
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Abesy
Abesy
WA
266 posts
WA, 266 posts
7 Sep 2007 9:31pm
Its a slingy T2 from whats hinted early in the post
as the older version referred to is the TD

Thought slingys have pretty good quality build
my fuels are pretty solid!!
echostorm
echostorm
QLD
1245 posts
QLD, 1245 posts
8 Sep 2007 8:13pm
quote:
Originally posted by user

So,according to a witness,you have been dropping your kite !
"I've been out with you on most sessions and you haven't even dropped it much at all."

So,you didn't drop it "much" ???? Just a "few" times???

Anyway,if the stitching was faulty,the manufacturer would replace it.

If the stitching was not faulty,and you have been crashing the kite,then its your responsibility.

Bit hard to understand how an under inflated kite could explode !

Also,an admission of flying the kite underinflated could be an issue !

Sounds like an easy repair along a seam.Shouldn't be too much of a problem.



I probably drop the kite once every two sessions. This is a new kite so I have been super careful with my flying. My old TD copped an absolute beating regularly getting swamped by waves or smashing into the water hard and still it was in perfect nick when I traded it in. I have been pedantic about prolonging the life of this kite as I just folked out all my savings on an 11 and a 14 hoping to get 2 seasons out of them (The 11 is the one with the damaged strut).

After all the carnage the old kite didnt have a single tear in it, yet I tore the leading edge of the TD2 14 in half on a reasonbly small wave (something the old TD would have laughed at) It might have been facing the wrong direction when the wave hit it??? The 11 is my baby, the boys I go out with can confirm that I never drop it as it is so easy to keep in the air (14 is a little harder to recover). Someone else has told me that flying without the struts sealed off can also cause this problem. I would be really interested to hear from other people that this has happened to.
JB
JB
NSW
2232 posts
JB JB
NSW, 2232 posts
9 Sep 2007 8:06am
Echostorm,

I will try and stay neutral here. I see quite a few warranty claims over the 13 brands we import at Windgenuity. It is amazing how many opinions have been made up with out even seeing the kite.
This is very important, (BTW, I am not assuming you have not already done this.) you need to produce a picture showing clearly were the kite has failed, and you need to be able to explain how you believe it has failed. If stitching has run over a seal or missed a seam completely then you have a good case. Date of purchase (show your original sales receipt) is always a good one for some good will from the company. Unfortunately there are so many bogus claims out there, people destroying their kites and trying to get warranty on them for no other reason other than to raught the system. (BTW this also adds to the cost of kites for everyone else) that often companies are very cautious when a claim comes in that is unusual for that model of kite. Every kite has a weakness (some weaker than others), and human error is inevidable, so you are always going to hear of warranties.

Now all this said above, it is at the sole descretion of the company to Repair of replace any product in regards to warranty, and for a small amount of damage, a repair may be all that is needed.

I hope you get your kite issue sorted quickly, and minimize the amount of off water time. I know it can seem like guilty until proven inasent , but you do need to produce facts, normally "it shouldn't have happened won't cut it". Understand that your importer needs to claim this same warranty against the brand, then the brand will claim it against the factory, and even possibly then the factory will claim it against the manufacturer of the materials, so the easier you can make it (by giving the best evidence of failure) the quicker and easier the claim will get excepted (assuming that it is a warranty issue).

Regards,

JB
Hammerhead
Hammerhead
NSW
118 posts
NSW, 118 posts
9 Sep 2007 10:18am
Excellent reply JB. If the importer replaced every kite that comes in for a warranty claim they would go out of business. Most of the time it's been user fault and they repair it through good faith to keep up reputation.

Even the smallest wave can trash your kite. I have a 14m Octane and it has been through some big monster waves and it got torn up in a 1 footer, just depends on how the wave hits the kite, sometimes it's just bad luck, not kite construction.
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